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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not-so-good This Extended Stay is in need of remodeling. The room furniture, kitchenette appliances and bathroom are worn, and the TV remote was mismatched for the TV. There were no plates, pots, silverware, toaster, coffeemaker or glasses in the kitchenette. The included "breakfast" was: pots of coffee and hot water, oatmeal packs, day-old muffins and granola bars in the lobby. One of our keycards stopped working, and the front desk stopped answering the phone in the evening. Although the address is listed as Old Courthouse... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Night staff was TERRIBLE. We had to wait for 30 minutes at the front desk when we arrived because no one was at the desk. We called 3 times on the hotel phone number. And 3 times on the house phone. No one picked up. We had to walk through the hotel before we found a staff person at the back of the hotel in the maintenance area.
Business response:
Sharon, thank you for staying at our hotel. We are sorry for the issues you experienced while trying to reach out to our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management
Nosy Guests and Little Yappy Dogs Guests are nosy and the word that comes to mind is tattle tales. Yet everybody has to listen to most of the guests little yappy dogs ALL DAY which is tolerated but open and close your door and get accused of slamming your door and making other noises (that in most places is called daily living) but here its enough to get reported on. WILL NOT REPEAT GUESTS & WORKERS ARE EXTREMELY NOSY FOR A HOTEL!
Business response:
Brittani, the situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our guest. Please accept our apology, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel ... read more
The front desk was hardly ever manned. You had to wait long times before anyone showed up.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Lisa, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.