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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
Katelyn, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The service is very bad The service is very bad, there is no service basically, the hotel condition is very average, microwave oven, refrigerator is very dirty, cannot use.Hotel security is also a concern.
Business response:
Jie, thank you for your review. We are sorry for the cleanliness issues you encountered in your room, and even more distressing is the fact that you were met with anything other than friendly service in the process. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I had a reservation for 12 nights. I checked out after the first night. No coffee, they lock up the dishes and the coffee pot, towels paper thin. I stayed at ESA in Aurora, CO weekly for a year a little over 10 years ago. Loved it. Was not expecting a place like this. Never again.
Business response:
Thank you for returning to our hotel. We are sorry for your disappointment with the in-room amenities this time. We also appreciate you letting us know about your concerns as they help us improve our future guest experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The room was filthy. to say that I was disappointed would be such a disappointment. It was in an excellent location, but nothing could make-up for the condition of the facility.
Business response:
Thank you for your review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Bedsheets was not clean. Bed mattress was very bad.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the unclean bed sheets, and we have shared your feedback with our housekeeping team to be more diligent moving forward. It was also disappointing to read how uncomfortable the mattress of your bed felt, and we regret the difficulty it must have caused in having a good night's sleep. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.