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Extended Stay America - Wilmington - New Centre Drive
- Hotels
- Wilmington, NC
About this business
Location details
4929 New Centre Dr., Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived late from a very long drive to Wilmington, 1am. When I arrived I was not so much greeted by Brandi as expected but any other hotel concierge. It was as if I was bothering her to check me in. She was not very friendly and seemed to be annoyed to even service me. Perhaps because I was black? Perhaps bc I was late? I could not figure out but continued to be patient and provide the piecemeal info that she was requesting. We got all the way through to signing only to find out that she entered the entirely wrong reservat... read more
Business response:
Thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
we reserved a room & when we got there 2 hours later, the front desk said there was no room reserved in my name. Expedia said it was active & spoke with front desk. they found my reservation number but it showed it was canceled & we were not informed on it. needless to say they wanted to charge a “early check in fee” when we got there on top of the room. the room was $175 & the early check in charge was $195 .. ridiculous, worst experience I’ve had yet with ANY hotel.
Business response:
Justin, thank you for sharing your experience at our hotel. We are sorry for the inconvenience you had due to the predicament with your reservation. We will review as to what transpired and take steps to ensure we are well-poised to serve you better. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Not many amenities. No ice machine. Basic not very nice.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not good Easy booking and check in was OK. (First keys didn’t work). Police Fire department and ambulance were blocking entrance as someone had pulled the fire alarm. Someone also set fire to ashtray at side entrance that I had to call the front desk about as we could smell smoke in our room. Lot of people hanging around outside of the hotel smoking at all hours. Bed was very hard but room was clean Would not book again
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincere... read more
The lobby smelled, our room smelled, the breakfast was granola bars and coffee ( shouldnt advertise breakfast - just snacks), guests congregated to smoke right outside the entry, one particular man sat outside all day long - seemed like he had no place to go
Business response:
Thank you for your feedback. We apologize for the issue in the lobby and that our hotel policy for non-smoking was not being adhered. We will discuss your comments with the appropriate individuals to take corrective actions. We are also sorry you were unhappy with our grab-and-go breakfast. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Disappointed I was very disappointed had to wait to sign in dying is why people suffering serious injuries and then people with animals or staying there and the smell of urine in the Halls was awful was in a room with my adult son two full size beds my bad the mattress was like at an angle it wasn't flat thank you Brandon just disappointing would not stay there again and would not recommend it
Business response:
Rhonda, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Horrific! Was notified upon arriving that a pedi file was located on the 1st floor and that police was called. We witnessed the police in the parking lot with their lights on. We still went to our room. The bed had hairs and bugs on the pillows. We were discussed. Then we noticed that there were roaches crawling on the wall. We kindly explained to the manager that we couldn’t stay in the hotel under these conditions. Hotel as us to contact Expedia for a refund but not yet received a call back from Expedia about the refund.
Business response:
Thank you for the specific feedback about your stay. We regret not meeting your expectations and that our beds were not to your comfort. We will also share your comments with our housekeeping team as well as our pest control provider to make sure we resolve the issues you outlined with your room. We also want to inform you financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope y... read more
The carpet in room was damaged. The intake clerk was rude.
Business response:
Thank you for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wilmington - New Centre Drive
How is Extended Stay America - Wilmington - New Centre Drive rated?
Extended Stay America - Wilmington - New Centre Drive has a 3.2 star rating with 2,180 reviews.
When is Extended Stay America - Wilmington - New Centre Drive open?
Extended Stay America - Wilmington - New Centre Drive is open now. It will close tomorrow at 12:00 a.m.