Extra Space Storage

Emily H. 

on Yelp

5 years ago

UPDATE: I moved out on 7/29/21 exactly 2 months after I signed my contract. I was there ONE day past my billing date & this location is NOT going to refund me my money. I paid $244.20 for ONE DAY! They rented my space to someone else AND they are keeping my money for all AUGUST. So they're getting 2 months rent for one storage unit. Pretty SLEAZY TRICK Extra Space Storage in Berkeley! Reading other Yelp reviews, they also will JACK UP the rent soon after you move in. The manager at the Berkeley location is the WORST MANA... read more

Rachel M. 

on Yelp

5 years ago

DO NOT store your stuff here! Not one encounter with the on site or call center staff was professional or positive. The staff is dishonest, rude and disrespectful and they don't know their own policies. They absolutely price gouge. Our 4x8 storage unit started at $57 a few years ago and is now $162. They don't call back or answer the phone on site. I've called multiple times this week just trying to speak to a human and I either get someone in some other city who says they will send a message to my local store or I get... read more

Bernie L. 

on Yelp

5 years ago

As far as the service goes, I've had no problem. I just have some extra crap stored down here, nothing particularly valuable. But their rate gouging is ridiculous. If you need a place for a few months, fine, but for anything longer, they'll screw you with insanely high increases (i.e. 11-15% per year!!!) New increases every 9 months or so. Would I choose them again. No no NO! 

NvrChange 4. 

on Yelp

5 years ago

My storage unit was burglarized, none of the employees showed any compassion or concern. I'm positive it was an inside job. They claim to do lock checks daily but left my storage open for five days. The day I was robbed is the day they contacted me. Since then no managers will return my calls they won't even speak with me honestly when I pop up. No one wants to investigate it. Police officers were there for 2 other robberies. Do not trust these employees they are way to nonchalant to not be guilty. They are now forcing me to... read more

Kimberly R. 

on Yelp

6 years ago

I rented here because I needed it last minute. Sounds like most of us rented here for that reason. It's WAY OVER PRICED to begin with.... Moved in anyway... Needed it and it was in the middle of rioting and a pandemic. The door has never closed all of the way and debris and dirt... rocks and more have come in and constantly covered my items with dirt. I have placed plastic over my items to keep the massive amount of dust off of my stuff. Now after just a couple months they are raising my already high rent. I can affor... read more

nancy c. 

on Yelp

6 years ago

DO NOT RENT HERE! BEWARE! my unit (at Cedar and 2nd) was mysteriously entered and my most valuable possessions were stolen... Including my laptop, bike... basically everything of value. PLEASE, If you've been victimized by this facility, had your belongings stolen, get in touch with me by requesting I "friend" you here on yelp. I know there are many out there, as Berkeley Police told me this place has a history of theft. I would like us to help each other. The response of the "customer service" person at the facility was h... read more

Sara C. 

on Yelp

6 years ago

I want to reiterate the low-star reviews here, primarily based on their price-jacking and hidden fees. Whatever you are quoted on their website, add a $15 or so charge for "insurance," which is required. If you have to get a storage space, do yourself a favor, go online and find a real insurance company to get a policy from, for about $5. After renting space from them for a few months, my monthly fee went up nearly 20%. (And based on reviews here, it will again go up in another few months.) Why is this legal? I wasn't even n... read more

Ronald B. 

on Yelp

6 years ago

Rates almost doubled in two years. They lure you in with low rates, but then keep raising them and raising them and raising them. 

Richard L. 

on Yelp

6 years ago

BEWARE of WEB rates. They seem better than average, but WILL go up to "market" rates within a year. No-one thinks they will keep there storage that long, but we always do... This is what they count on. You begin paying cheaper, then raise price in 6 months then again at 1 year (+20%), then you are paying corporate "market" rates. A good initial investment for them, because then it becomes inconvenient to move your stuff to a reasonable priced storage later. Shop a local facility with lower standard rates, and save $ i... read more