This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Berkeley, CA
About this business
Location details
601 Cedar St, Berkeley, CA, 94710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Berkeley cedar branch has the worst manager ever, the lady manger who was working the shift on Friday December 20 2024 at about 4:30pm was not helpful and she's so incompetent. I wanted to transfer my things to a smaller unit that's half the size and she was giving me a rate that's only a dollar less than what I'm paying. It seems like she didn't want the extra work for her if I transfer my unit so she gave me a bad price. Naturally I wanted to just keep what I had if it's only a dollar less but she said that I would hav... read more
Business response:
We are sorry to hear that you are unhappy with your experience, Palmyra. Our pricing is based on the availability of each unit size and is not set by the local staff. Our online rates are for new customers only. We are sorry that our policies did not meet your expectations and that you had a negative customer service experience. Please feel free to reach out to us at 888-STORAGE to discuss this situation further.
This place is the worst place I have ever seen or tried for storage. I paid for a month and have a credit with them (because they don't do ethical business) but I got all of my stored items out of that filthy place within a few weeks and moved it to a much much better storage facility. No one from the company has contacted me despite me giving very clear poor feedback to them about how lousy my experience with this company was. Save yourself $$$ in the long run and STAY AWAY! Update: Thanks for your comment, Emily, but I s... read more
Business response:
We sincerely apologize for any inconvenience you experienced at Extra Space Storage. We take customer feedback very seriously and are disappointed to hear that your experience did not meet your expectations. Thank you for sharing your concerns with us. We will use this feedback to improve our services and address any issues at this location. If you have any additional comments or would like to discuss your experience further, please don't hesitate to contact our customer service team.
Predatory! A 70% rent increase in 30 days cannot be a market value adjustment. Clearly, a business tactic to get people all moved in and then almost double the rent. The overwhelmingly positive Google reviews are a scam. Do some digging. I wish I had.
Business response:
Your feedback is important to us. We understand your concerns and apologize for any inconvenience. Thank you for sharing your experience.
This place was a dream with Vianney as the manager. Since she has been on leave, the experience took a nosedive with the new interim manager. THey are like night and day. Vianney was always pleasant and super helpful and patient, the new manager is rude, impatient, and couldn't care less. I'm really sorry this is happening because I literally stayed on even though they raised my rent. I would have switched to another place if it had not been for Vianney. To top it all off, the new interim manager said they sent us a mail... read more
Raised my rate from ~$79 to ~$122 just a couple of months after moving in. Of course I'm out of town now and can't move my stuff. There should be a law against this.
Business response:
Hi Ben, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Unless you're okay with stolen items, avoid this place at all costs! Our storage unit was broken into, the thin metal strip that keeps the door closed was cut. The company does not have cameras, so they couldn't provide any video footage. On top of this, the employee and manager were unbelievably rude when we asked for this month to be refunded. We didn't get any apology, just "because we didn't purchase insurance" they will not reimburse us for stolen items or provide any compensation. The reaction was incredible. Even a... read more
Business response:
Hi Mar, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 525-8565?
CON ARTISTS! These people continuously raise my rent. I signed a lease at a standard non-promotional rate, and I have only been here for 6 months, and they have doubled my rent without even telling me. I called to ask why, and their solution was that I should move my stuff to a smaller unit. I don't want a smaller storage unit. I want the rate that I initially signed for. COMPLETE RIP OFF DO NOT RENT HERE. LOW VALUE DOGS**T FACILITY
Business response:
Hi Nathan, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Broken elevator for months. Belongings covered in mold- baby items stored for 6 months while moving and setting up, getting ready for baby. No hand carts available when needed. Wanted time and money. Go elsewhere
Business response:
We're sorry to hear you experienced this issue, Rachel. We offer push carts that may be used free of charge on a first-come, first-serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (510) 525-8565, and they will be happy to assist you.
Its a financial trap... The location and services worked very well. The problem came that a few months after contracting their services while I was in another state unable to move my belongings they suddenly changed the price of the rental by increasing it 45%!!!! Who does this do a customer!? Almost double! It was a bait and switch. I don't recommend them as a service because of this.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,558 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.