Extra Space Storage

L-na J. 

on Yelp

a year ago

This place was a dream with Vianney as the manager. Since she has been on leave, the experience took a nosedive with the new interim manager. THey are like night and day. Vianney was always pleasant and super helpful and patient, the new manager is rude, impatient, and couldn't care less. I'm really sorry this is happening because I literally stayed on even though they raised my rent. I would have switched to another place if it had not been for Vianney. To top it all off, the new interim manager said they sent us a mail... read more

Ben H. 

on Yelp

a year ago

Raised my rate from ~$79 to ~$122 just a couple of months after moving in. Of course I'm out of town now and can't move my stuff. There should be a law against this. 

Mar D. 

on Yelp

a year ago

Unless you're okay with stolen items, avoid this place at all costs! Our storage unit was broken into, the thin metal strip that keeps the door closed was cut. The company does not have cameras, so they couldn't provide any video footage. On top of this, the employee and manager were unbelievably rude when we asked for this month to be refunded. We didn't get any apology, just "because we didn't purchase insurance" they will not reimburse us for stolen items or provide any compensation. The reaction was incredible. Even a... read more

Nathan C. 

on Yelp

2 years ago

CON ARTISTS! These people continuously raise my rent. I signed a lease at a standard non-promotional rate, and I have only been here for 6 months, and they have doubled my rent without even telling me. I called to ask why, and their solution was that I should move my stuff to a smaller unit. I don't want a smaller storage unit. I want the rate that I initially signed for. COMPLETE RIP OFF DO NOT RENT HERE. LOW VALUE DOGS**T FACILITY 

Rachel C. 

on Yelp

2 years ago

Broken elevator for months. Belongings covered in mold- baby items stored for 6 months while moving and setting up, getting ready for baby. No hand carts available when needed. Wanted time and money. Go elsewhere 

Adrian B. 

on Yelp

2 years ago

Its a financial trap... The location and services worked very well. The problem came that a few months after contracting their services while I was in another state unable to move my belongings they suddenly changed the price of the rental by increasing it 45%!!!! Who does this do a customer!? Almost double! It was a bait and switch. I don't recommend them as a service because of this. 

Viirj k. 

on Yelp

2 years ago

Do not rent here. My rent started at $250 and is now at $500 a month. This is a bait and switch scheme where they get you locked in and then raise the rent non-stop. They exist to drain your finances by keeping your stuff hostage. 

Andrew D. 

on Yelp

3 years ago

This place is the worst rip off in The history of rip offs. I got to say they start you off with an introductory rate it's really low and then literally in a month or two they raise it a little bit another month or two to raise a little bit within like 6 months you're paying double within a year you're paying triple quadruple of what they actually quoted you at and are still advertising the space you have for that loaded actually rate so the whole idea of market dictates this because you know blah blah blah! Then why are yo... read more

Lorraine B. 

on Yelp

3 years ago

They stole items from my unit. Inside job...supposedly they replaced all doors and had to remove my lock---- and during that time stole my bike and who knows what else! RUN AWAY!!!!