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Extra Space Storage
- Self Storage
- Berkeley, CA
About this business
Location details
601 Cedar St, Berkeley, CA, 94710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Unless you're okay with stolen items, avoid this place at all costs! Our storage unit was broken into, the thin metal strip that keeps the door closed was cut. The company does not have cameras, so they couldn't provide any video footage. On top of this, the employee and manager were unbelievably rude when we asked for this month to be refunded. We didn't get any apology, just "because we didn't purchase insurance" they will not reimburse us for stolen items or provide any compensation. The reaction was incredible. Even a... read more
Business response:
Hi Mar, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 525-8565?
CON ARTISTS! These people continuously raise my rent. I signed a lease at a standard non-promotional rate, and I have only been here for 6 months, and they have doubled my rent without even telling me. I called to ask why, and their solution was that I should move my stuff to a smaller unit. I don't want a smaller storage unit. I want the rate that I initially signed for. COMPLETE RIP OFF DO NOT RENT HERE. LOW VALUE DOGS**T FACILITY
Business response:
Hi Nathan, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Broken elevator for months. Belongings covered in mold- baby items stored for 6 months while moving and setting up, getting ready for baby. No hand carts available when needed. Wanted time and money. Go elsewhere
Business response:
We're sorry to hear you experienced this issue, Rachel. We offer push carts that may be used free of charge on a first-come, first-serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (510) 525-8565, and they will be happy to assist you.
Its a financial trap... The location and services worked very well. The problem came that a few months after contracting their services while I was in another state unable to move my belongings they suddenly changed the price of the rental by increasing it 45%!!!! Who does this do a customer!? Almost double! It was a bait and switch. I don't recommend them as a service because of this.
Do not rent here. My rent started at $250 and is now at $500 a month. This is a bait and switch scheme where they get you locked in and then raise the rent non-stop. They exist to drain your finances by keeping your stuff hostage.
Business response:
Thank you for leaving us a rating, Viirj. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (510) 525-8565 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
This place is the worst rip off in The history of rip offs. I got to say they start you off with an introductory rate it's really low and then literally in a month or two they raise it a little bit another month or two to raise a little bit within like 6 months you're paying double within a year you're paying triple quadruple of what they actually quoted you at and are still advertising the space you have for that loaded actually rate so the whole idea of market dictates this because you know blah blah blah! Then why are yo... read more
Business response:
We really appreciate you taking the time to share your feedback, Andrew. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
They stole items from my unit. Inside job...supposedly they replaced all doors and had to remove my lock---- and during that time stole my bike and who knows what else! RUN AWAY!!!!
Business response:
Hi Lorraine, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (510) 525-8565?
Very rude manager who accuses people of random stuff. Causes people to talk sternly and uses that video footage against them. Threatens to charge their account an insane amount for nothing. The bathroom is never clean when we use come to use the storage unit. Piss and shit puddles everywhere and they say they just cleaned it when everything looks just as we saw it 4 days ago. Extremely rude and jealous manager who preys on people who she feels like don't deserve anything.
Business response:
Steven, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please let us know if there's anything else we can do to assist you with your storage need... read more
DO NOT GO HERE!!! They use UNETHICAL bait and switch pricing tactics. They give you a reasonable price to start and they will hike your rates by 2-3X just a couple of months in. DO NOT GO. Rent from a local company and definitely ask what the pricing schedule will be before you start. I can't wait to get my stuff out of here.
Business response:
Your feedback is very important to our team, Ryan. We're sorry to hear you're unhappy with your experience and rental rate. We'd love a chance to talk with you directly, please call us at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,454 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.