Extra Space Storage

Jack F. 

on Yelp

15 years ago

Good prices, GREAT hours (open until 9pm or 10pm, can't remember which but everybody else closes at 6). They've been jacking the rent a bit lately because they installed elevators... that's kind of annoying. The latest rent hike they forgot to mail me a notice 30 days in advance, which pissed me off; that's the only reason I didn't give them 5 stars. 

Adriana P. 

on Yelp

15 years ago

I had read the good reviews so I decided to check it out--it is great! They called me twice: to Welcome me & to Confirm with me. Signing up online was a breeze. Walking in was also great :) They were busy with many customers, but they had excellent customer service and they helped me in a timely fashion. These types of qualities are nearly impossible to find in Berkeley businesses. I almost went to another storage place but this place is hands-down cheaper and cleaner. Patrice, a sales agent, is awesome! The on-duty ... read more

leah a. 

on Yelp

15 years ago

Wow! How refreshing to experience such warm, friendly, professional customer service!!!!! I was impressed by the entire staff. From the moment we entered the lobby... smiles, eye contact, a greeting and introduction. We got personal service that surpassed my expectations ... We originally found this place online and there was an internet special with a discount. We were given the internet discount even without reserving it online! The spaces are clean and easily accessible and they even have a cool forklift thingy that... read more

K. D. 

on Yelp

15 years ago

The manager here, Ron, transfered from their facility that I use in Alameda...and I miss him! I have been an Extra Space Storage customer for 7 years and Ron always went above and beyond in Customer Service. He is professional, curteous, and has gone out of his way to help me on more than one occasion. He has given personal attention to detail that I appreciate. Alameda's loss is Berkeley's gain :) 

Dylan M. 

on Yelp

16 years ago

We were in and out of this place lightning fast. The customer service was way better than other storage places, and the manager/owner greeted us personally. Very easy to access and not as crowded as other places in town. Again we were suprised at the great customer service, they even talked us down to a smaller unit for less money, and all our stuff fit in perfectly. 

elle s. 

on Yelp

19 years ago

the prices are great (superbly cheap), and the site facilities are decent and seemingly secure. the cancellation of storage with 7 days advance notice is convenient. one thing that bothered me tremendously is how super slow the customer service is in the office/at the counter. the staff there just seem to move at glacial speed. also the access hours tend to be during normal business hours. it would be great if somehow it could be accessible for more hours, perhaps well into the night. 

Kewl K. 

on Yelp

19 years ago

They just renovated and it looks great! Very decent prices for a good amount of space. The staff is always nice and friendly and helpful and usally recognize you, even if you haven't been there in a couple of months. I really, really like the cheap prices for storing your stuff! 

Nancy S. 

on Yelp

2 weeks ago

I absolutely would not recommend Extra Space Storage, mainly because of their "policy" of "reviewing and adjusting rates based on market conditions," which seems opportunistic at best, and frankly, bogus to me. Here is my experience: I secured a unit in February 2025. My online rate was $96.60. I recently received a notice that effective 12/03/2025, my rate will be 263.60 (rental and insurance). This represents a 174% increase from Feb 2025 to Dec 2025. That's right: one hundred seventy four percent increase in 10 ... read more

John V. 

on Yelp

2 months ago

I've been with them for about 3 years. The current staff is very nice and are working hard to keep a good face and keep customers satisfied. The previous manager, was very mean and rude... I did have a unit break-in last year... I just had a another unannounced rent increase but called and they lowered my rate. Recently they shortened the hours for accessing your units to align with office hours, basically closing 3 hours earlier at 7pm, no longer 10pm! This def hurts! They say it cause they don't want people on the p... read more