Extra Space Storage

Kewl K. 

on Yelp

20 years ago

They just renovated and it looks great! Very decent prices for a good amount of space. The staff is always nice and friendly and helpful and usally recognize you, even if you haven't been there in a couple of months. I really, really like the cheap prices for storing your stuff! 

Charlia C. 

on Yelp

a week ago

The policies and up charges here are very upsetting. God forbid you have any unforeseen hardship they will immediately take your belongings for an auction. No one is offering any compassion just more fees to make it harder for you. I paid for 3 months in advance and after that my storage went up from $200 to $398 for a year I have missed no payments and have just paid the ridiculous up charge because I had no other choice. Now facing some hardship starting a new job and the only thing I'm being told is pay an extra 400$ or ... read more

Jeff P. 

on Yelp

9 months ago

I received good service by all the folks I met in the Cedar Street location. Also, my 5x5 unit was fine and just as described. The building had an elevator and a cart, which was very helpful for moving my boxes to my unit. I'm giving a 2 star due to what I consider to be a deceptive billing practice. After 4 months the cost of my unit doubled. When the autopay hit my account I called the company because I actually though it was an error. Perhaps an odd billing cycle or something since it was exactly double. I was told ... read more

Nancy S. 

on Yelp

11 months ago

I absolutely would not recommend Extra Space Storage, mainly because of their "policy" of "reviewing and adjusting rates based on market conditions," which seems opportunistic at best, and frankly, bogus to me. Here is my experience: I secured a unit in February 2025. My online rate was $96.60. I recently received a notice that effective 12/03/2025, my rate will be 263.60 (rental and insurance). This represents a 174% increase from Feb 2025 to Dec 2025. That's right: one hundred seventy four percent increase in 10 ... read more

John V. 

on Yelp

a year ago

I've been with them for about 3 years. The current staff is very nice and are working hard to keep a good face and keep customers satisfied. The previous manager, was very mean and rude... I did have a unit break-in last year... I just had a another unannounced rent increase but called and they lowered my rate. Recently they shortened the hours for accessing your units to align with office hours, basically closing 3 hours earlier at 7pm, no longer 10pm! This def hurts! They say it cause they don't want people on the p... read more

Carol N. 

on Yelp

a year ago

Raised rent without notification, lost important and sentimental items with a break in and now I understand there was another break in. Almost have to believe it was an inside job since I was never notified the first time my unit was broken into. Someone had plenty of time to cut my lock, ransack the unit, carefully taking out anything of value and then put another lock on. Yelp really needs to provide negative scores. 

Sarah M. 

on Yelp

a year ago

NEVER GO HERE!! they will raise the rates like crazy every month and not tell you and then shame you for being confused about it 

Oliver M. 

on Yelp

a year ago

NEVER go here. TERRIBLE experience. They doubled the price without much notice, then they were very combative about it. I cancelled, wanted to make sure that I'd get pro rated / refunded. They were EXTREMELY rude and combative the whole time. They ended up charging me $20 extra at the time, saying I'd be refunded. They rushed me out the door, didn't mention anything, then the next day I was billed $94 AGAIN only one week after my previous $94 payment & the $20 I paid to prorate. I called about this unexpected charge, they... read more

Audrey C. 

on Yelp

a year ago

This company scams its customers. They will charge you one price and then very quickly double it and continue to increase the price until you leave. Their reasoning makes no sense and they justify it by saying that you signed on stating that you understand they can do this. As other customers said they bait and switch. Additionally mice chewed through alot of our belongings. Dont rent here unless you plan to move out of here after 4-6 months.