This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Berkeley, CA
About this business
Location details
601 Cedar St, Berkeley, CA, 94710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Thank you for providing a seamless experience!
Business response:
Thank you for the excellent rating, Taylor! We're happy we were able to provide a smooth rental experience. Feel free to reach out at any time at 888-STORAGE.
Easy as pie to get a storage locker the staff was professional and quick to contact me I moved my things in the same day.
Business response:
Thank you for the kind words, Petros. We're glad we could provide an easy rental process! We're here to help if you have any questions or need assistance with your rental.
Affable helpful professional staff. Made my move during covid times super hassle free! Great value too
Business response:
Hi Kavya, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, helpful staff, so we are thrilled to hear that they made your move during COVID times super hassle-free! Don't hesitate to reach out if you need anything!
Customer service was excellent. Got the sorage place I wanted within an hour with the help of a store employee.
Business response:
Esayas, thank you for the 5-star rating! We're happy to hear our manager was able to meet your storage needs in a timely manner! Give us a call at (510) 525-8565 if you have any questions.
Very friendly and professional. Location is very convenient, clean and the process is easy and fast. Jaime showed us two units till we found the perfect size for us and answered all our questions. Plus they have good access hours. Johanna
Business response:
Thank you for taking the time to leave your feedback, E k! We pride ourselves on having a friendly, professional staff and are thrilled to hear your experience reflects that. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Jaime showed you two units until you found the perfect size for you and answered all your questions. Don't hesitate to rea... read more
Jamie was awesome! She helped me find a spot that was perfect for me. The process was quick and easy too!
Business response:
Thank you for the kind words, Kelly. We're glad Jamie was able to help you find a spot that was perfect for you. We are happy to hear your rental process was quick and easy. Stop by the office if you need anything.
Awful. A scam. They raise your rates and then are rude on the phone about it, stay away!
Business response:
It's regrettable to hear about your experience. Please contact us at (510) 525-8565 to discuss this further.
DO NOT GO HERE! It is a scam. Maybe the good reviews are from rich people, this has been the worst experience ever. They raise the rates whenever they want and make sure you know you’re a poor piece of shit if you call confused about why your rent suddenly doubled. Horrible place never go here!
Business response:
Thank you for sharing your concerns. We take feedback seriously and would like to address your experience. Please contact us at (510) 525-8565 to discuss this further.
This is a straight up scam. They intentionally obscure the fee structure (raising your rates whenever they want without warning) in your contract and the rate you sign up with only applies to the month you sign up.. They are also super rude to you when you call confused that your rent suddenly doubled. I filed a report with the FTC. DO NOT GO HERE
Business response:
Sarah, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,318 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.