Extra Space Storage

C S. 

on Yelp

12 years ago

My opinions of Extra Space Storage are of two different strands: First, the good. The customer service here was really good, from the time I signed up for the storage locker, to the time someone tried to break in (see below), to canceling it when I no longer needed to store anything. The price was decent, though there was a $10/month insurance charge I didn't know about upfront that apparently is not optional. Now the bad. This was the first time I ever used storage, and walking away from my unit after I left all my stuf... read more

Brittany W. 

on Yelp

12 years ago

For some reason I always pictured storage places to be a place where they would rip you off, but this just was not at all the case here! I picked them because I needed a storage space really last minute and they were able to help me right away whereas the others were slow to get me in. I called them at 9am when they opened and was moving stuff in within a few hours. They were super helpful and friendly and helped me figure out what size unit I needed (even suggested one smaller than I requested to save me money!) Not only ... read more

Monica P. 

on Yelp

12 years ago

The service was extremely helpful and friendly. Ron, the manager, is a great guy. He was totally willing to hook me up with the first month half off and he didn't even think twice about it. He was very kind and funny throughout the rental process. The storage units themselves are clean and spacious. The lift is also very large, which made our move-in process very easy and painless even though our unit was on the second floor. I will definitely use this storage facility again in the future and I highly recommend it to everyon... read more

Hugh B. 

on Yelp

12 years ago

reserved a space online. Went in to the office expecting who knows what after reading all the horror stories that seem to plague all the storage facilities......but it was good service. I stated that I may only stay for a single month (and the first month is free).....and they said that was OK....and that it really would be free if I left. I brought my own lock and homeowners insurance...so it was no cost to move in. 

Linda Z. 

on Yelp

12 years ago

So I normally don't write reviews (yes I'm a lurker), but I just canceled my storage unit and the service was fantastic. The lady over the phone (forgot her name) told me that it would be $64 to pay of my overdue partial balance of 6 days. So I think, ok it was $220 for a whole month, but perhaps there's an overdue fee. Whatever, too early in the morning to think. I gave her my credit card number, and then she tells me that SHE thinks the charge was too high and would look it up for me. A minute later, she comes back and ... read more

Rella K. 

on Yelp

12 years ago

Extra storage space is helpful and efficient. The storage rooms are clean and easy to access. The staff is very friendly and personable! I have already used their facilities twice and it's been a great decision! 

Susie T. 

on Yelp

13 years ago

Extra Space Storage was extremely accommodating when I had to make a cross-country move. They were very communicative and even met my movers beyond normal office hours. Ron was awesome and very helpful. They are also one of the only storage units in Berkeley to accept 18-wheeler delivery. Very happy to do business with them! 

Jane B. 

on Yelp

13 years ago

I have been meaning to write this review for at least a week now. I cannot tell you how helpful the folks at Extra Space Storage were. First, they presented me with one of their promotions (without my asking) that set me up with a larger unit than I was initially looking at with the first month free of charge. I only had to pay for move-in cost ($30) for a very large unit. Even though they knew that I was staying for only one month, I was still able to take advantage of this deal. This is by far the most inexpensive storage ... read more

Migila L. 

on Yelp

13 years ago

Paetra, the assistant manager, has been fabulous. Her customer service skills are fantastic. She has been patient, friendly, professional, and very helpful. I have been very stressed during this move and it has been really helpful to deal with a calm person. Other staff members have also been helpful.