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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My fridge still ins't fixed and I haven't received a phone call from anyone letting me know what's going on!
This was the first good experience I've had with Landmark. The first contractor had a horrible rating. 2 calls later, I had a good repair company.
My real estate agent paid for full coverage including the hvac system only to find out that they exclude zone systems. They would not cover a simple thermostat claiming it was a zone controller and not a thermostat. Their customer service supervisor would not return my calls for over a month and yet I received calls every other day to renew my warranty policy. Absolute waste of time and money.
Business response:
Dear Mr. Baratta, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty
The quality of contractors has changed. The customer service has also decreased significantly"multiple calls are necessary after the initial service request and the wait time for disposition has increased from days to weeks. Very disappointing. I no longer recommend Landmark
Business response:
Dear Quinn, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration.
Landmark has been terrible to work with and I would advise not going with them. Their support call staff was unprofessional. Not only did they actively avoid solving my problem but have now made it so that I will receive ZERO value from the warranty leading us to loose out on thousands of dollars in home repairs that should have been covered by our warranty. This has been extremely frustrating!
I had my refrigerator looked at by a technician 2 weeks ago no one has not contacted me on what needs to be repaired. I've called several times and left messages NOTHING
You did not use a local provider used one of the Tucson Arizona that was unable to do the work
7 calls 3/17/22 to get a service; went to foreign countries twice and couldn't understand them, 2 answered the phone with a different company name and it took them a few minutes to remember they were also LANDMARK, got one guy who couldn't be heard and he said he call me back-didn't, got transferred around 2 times with no service contract initiated. Called 3/18/22 and asked to speak with supervisor and the reply was: "all we can do is email them with request and someone will get back to you within 24 hours. 3/22 a "superviso... read more
My water heater broke and needs replacement. I filed a claim with Landmark nine days ago. They first company they sent out didn't even show up. The second company the following day recommended a complete replacement. I've received no updates or communications from Landmark. I had to call in today to find out they haven't even authorized the purchase of the water heater. Based on other reviews and this timeline I could go without hot water for a month. I really don't understand paying for a home warranty when repairs take thi... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.