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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Plumber came to repair a toilet that wasn't flushing. He replaced the internal parts in the toilet tank, and ran a 'snake' and checked for blockage. The toilet does not flush solid waste, so I have to use a plunger. The plumber said it was probably the 20+ year old toilet. I let Landmark know that the toilet was not functional, and have not heard back from them.
Business response:
Dear Ms. Wells, Thank you for taking the time to write a review regarding your customer service experience with Landmark Home Warranty. Your satisfaction with all your home warranty and home services needs is our top priority, and we sincerely regret the frustration. We have left you a voice message to address your concerns and offer our personal assistance and look forward to hearing from you soon. We are also available 24/7, 365 days a year to help our valued homeowners in the moment. Thank you again for your consideration... read more
Because the first year they covered everything and the second year they reduced the coverage. There will probably not be a third year.
Business response:
Dear Ms. Sellars, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we appreciate your understanding of how the warranty works. Thank you again. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Over the years I would’ve given five stars but recently I had a bad experience and had to threaten to leave Landmark because they sent out an appliance guy that made a false claim and I had to insist on getting a second opinion. The second appliance guy came out said it was just a simple fix and was able to fix it on the spot and Landmark never responded or apologized
Business response:
Dear Dorothy, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always at the forefront of our priorities, and we sincerely apologize for the frustration. We are happy to confirm that covered repairs were completed and appreciate the opportunity to provide a second look at your situation and extend positive resolution. Thank you again for your consideration. We sincerely hope to restore your faith in the wonderful servic... read more
Because a repairman came. Tore apart my dryer and never came back. Now I have to find someone to fix it!!!
Business response:
Dear Ms. Taylor, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
They’re adequate at times. Communication with customer service is abysmal.
Business response:
Dear Calliope, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction, and we apologize for the frustration. We would like to offer our personal assistance to ensure your needs have been met. However, we cannot locate a Landmark plan under the name provided, and we encourage you to email your contract information to customerrelations@landmarkhw.com so we may offer our personal assist... read more
I've had some experience were they would send some contractors out that don't either come, or do a half job when they do get to my home. I would call and notify Landmark and they would send someone else out.
Business response:
Dear Ms. Holley, Thank you for taking the time to write a 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
We have difficulties each time we put a claim in. The reimbursement for a new air conditioner was laughable. We paid $6500 and we got $700-ish reimbursed.
Business response:
Dear Ms. Walton, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have issued a check in accordance with the warranty plan for covered repairs and to aid in your pursuit to replace the system in its entirety. We have also confirmed that the contractor will be contacting you to schedule an appointment to assess the pool heater. Thank you again for your c... read more
I paid and paid for years, and when I needed help, they weren't there. They sent me an incompetent, poorly rated company that cut down my duct and drained my A/C of Freon. Hands down the worst home owner experience ever!!
Business response:
Dear Alison Beshur, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Very hard to contact to do anything. you sit on hold forever and customer people do not go out of their way to help you
Business response:
Dear Ms. Rucka, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look fo... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.