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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
In the past their care team has been very helpful, and the company has been easy to deal with. This year however our washing machine went out. The contractor came out and determined there were parts that needed to be replaced. Landmark informed us their distributor did not have parts available and therefore they offered us cash in lieu of repairs. I quickly found parts available online but they were twice the cost that landmark offered. They told me they reserve right to pay cash for their cost through their discounted distr... read more
Business response:
Dear Mr. Thompson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside... read more
There's not enough repair companys that work with you , so to much out of pocket exspense
Business response:
Dear Ms. Kopcsik, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our top priority and to provide the most comprehensive coverage in the industry, and we sincerely regret the frustration. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the Landmark plan. Thank you again for your understanding with respect... read more
Landmark is a rare home warranty company, as they actually listen to their clients. An example is Isaiah P., who has recently assisted me 2 times regarding a cyst service request. Not only does Isaiah listens, he take responsibility of the situation & responds in a timely manner.
Business response:
Dear Canyoncreek Shibas, Thank you so much for the 5 star rating regarding your customer service experiences with Landmark Home Warranty and Isaiah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Isaiah is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
They have very poor customer service. They have difficulty in assigning service representatives. Customer service representatives have no ability to resolve problems like double billing. The customer is not authorized to speak to managers. This is a very poorly run company.
Business response:
Dear Mr. Anderson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance regarding the feedback you provided and your concerns with accounting. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Land... read more
Feels like almost nothing is covered wrt extra coverage on pool and air conditioner
Business response:
Dear Mr. Barrett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we truly apologize for the outcome of your service request. Landmark confirmed the breakdown was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
My current claim was denied and I have not received response to my question.
Business response:
Dear Ms. Mercado, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know we have confirmed a check has been processed on your behalf for the plumbing repairs. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
It's hard to get a hold of my representative. I mentioned that I am more easily available via email, but they insist on calling. Also, I wish windows and doors were covered.
Business response:
Dear Danielle, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely regret any frustration. If you would like to provide your contact information, we can be reached at customerrelations@landmarkhw.com and we are happy to follow up on your behalf with your representative. Thank you again for your consideration and allowing Landmark the opportunit... read more
Because they didn't hear what I said. They provided the name of a plumber who did not contact me in a timely manner causing me to be without water for two days. I fixed the problem myself.
Business response:
Dear Mr. Willison, Thank you for taking the time to write a review and providing important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Your feedback plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again. We truly value your business and look forward to se... read more
Contractor sent left in writing that the A/C coil was bad and would let Landmark know. Apparently they dropped the ball and never relayed the message. I am incredibly frustrated that we have been without A/C in Texas summer and no one is working on our behalf. That reflects on yourself and the contractor, looking to save money rather solving a customers problem.
Business response:
Dear Mr. Walker, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement evaporator coil was processed in accordance with the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you ag... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.