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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They answer the phone right away, look at what my policy covers, then have someone call right away to take care of the problem.
Business response:
Dear Ms. Bergeland, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosenLandmark as your home warranty provider. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Everytime I have a repair person the problem is never fixed
Business response:
Dear Ms. Wissman, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for replacement of the air conditioning system. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
We've been waiting for several weeks to have our dishwasher repaired. Landmark told me the repair company would contact me; they did not. I called them. The repairman came and had to order a part. After a couple of weeks, I called the repair company and was told Landmark was in charge of ordering a part. We have had no update from Landmark and are still waiting for our dishwasher to be repaired.
Business response:
Dear Ms. Henry, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the dishwasher repairs was processed in accordance with the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration and allo... read more
Called them out for an A/C service 03/03/2021. System cleaned and supposedly working well. Fast forward to 08/28/2021, A/C not blowing cold, technician says it’s dirty condenser coils and the motor needs to be replaced. Landmark is denying the claim saying that “cleaning condenser coils is not covered and considered routine” even though, page 2, section A. 1 states specifically “clean condenser coils”. To top it all off I haven’t received any communication FROM landmark about this. I’ve had to call them to quer... read more
Business response:
Dear Mr. Franks, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please know we have confirmed repairs were successfully completed and cooling was restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
The best part about this company is Hazel B..she’s incredible and another representative Sophie. That’s literally it. If they weren’t there, the place would probably burn to the ground. The services are complete trash and so is Yesenia P. Honestly, I’ve got nothing nice to say about this entire company except for Hazel. She made me laugh, kept me calm, and was so understanding..she embodies the definition of customer service. She is without a doubt carrying this entire company. I hope the computer treats her better than they... read more
I’m having a difficult time getting answers in a reasonable amount of time and have been without AC for 5 days and it’s well over 100 degrees. I’m told I will receive a call back but never do and have to call myself. Ashley L that I spoke to today has been the only rep so far that has been helpful and friendly.
Business response:
Dear Ms. Symolon, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being receptive to our efforts of assistance. We continually strive for customer satisfaction and servicing our valued homeowners as quickly as possible, and we apologize for the frustration. Please be assured repairs were approved and a follow up email was sent to you regarding options and next steps. Thank you again for your consideration and allowing Landmark the opportuni... read more
I’ve been waiting 3 months for my dishwasher part which I know is available with Sears parts.
Business response:
Dear Ms. Bosch, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we sincerely apologize for the frustration regarding delays. We are happy to confirm that repairs were successfully completed, and sincerely hope to restore your faith in the wonderful services Landmark has to offer. Thank you again for your consideration. Landmark Home Warranty
They sent an unqualified repair person to look at my A/C and he said there was a "pre-existing" condition. My house is 11 years old, everything is a pre-existing condition. Since when does home warranty coverage follow healthcare guidelines?
Business response:
Dear Mr. Wilson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration regarding the outcome of your request. Landmark has confirmed the malfunction you were experiencing pre-dates the start of the warranty, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide ... read more
Timeliness and contractors are not legit
Business response:
Dear Jai, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.