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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They don't pay for nothing I have filded 3 times and got nothing out of them
Business response:
Dear Nabors, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and providing comprehensive coverage, and we sincerely regret the frustration. Landmark has confirmed the malfunction you were experiencing was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this in... read more
I do understand that coverage only $20 per ounce of refrigerant, but I have not been told that it needs and how much need and cost prior to refill this.
Business response:
Dear S pleplakon, Thank you for bringing this information to our attention and also being so receptive to our call. Landmark strives to provide the most comprehensive coverage in the industry and best-in-class service, and we truly regret the frustration. We believe we have effectively addressed your concerns and encourage you to contact us if there are any further questions. Thank you again for your consideration and allowing Landmark the opportunity to review your situation firsthand. Landmark Home Warranty
The a/c man you sent out had the parts to fix this Saturday. It's now Tuesday, it's over 106 degrees inside the house is 100 & my ac still isn't fixed
Business response:
Dear Mr. Wolff, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs are complete and cooling restored to your home. We have also left a voice message with our contact information, and look forward to speaking with you. Thank you again for your consideration and allowing Landmark th... read more
Sat on hold 3 times for a very long time then the agent put me on hold and eventually was disconnected before getting any resolution to my problem
Business response:
Dear Mr. Peck, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and also being so receptive to our phone calls. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please know we have confirmed a check has been processed on your behalf for the septic system repair. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Most dislike is waiting in line for 30 min. And then get someone that doesn’t get you anywhere . Although I spoke to a representative that was very knowledgeable her name Faith B we got it fix right there and then .
Business response:
Dear Ms. Drummond, Thank you so much for the 4 star review regarding your customer service experience with Landmark Home Warranty! Our top priority is your satisfaction, and we appreciate the opportunity to serve as your home warranty provider. Please know your situation was very important to Faith and she really appreciated the opportunity to advocate on your behalf to ensure positive resolution, and your kind words made her day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business a... read more
Refusal to install new toilets at the request of the plumber
Business response:
Dear Madeleine, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty
Trying to renew my warranty on Landmark's website and it just wasn't working. Called in to the number provided and spoke with Alexander Jacobs. In under three minutes he understood my issue, fixed it and got me on a renewal plan. IMHO Landmark needs to upgrade their web page and give Alexander Jacobs a FAT raise, coffee of his choosing and whatever his favorite donut might be.
Business response:
Dear E.C. Harris, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. Thank y... read more
Contractors come immediately. Or they come when I am available.
Business response:
Dear Karin, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with Landmark Home Warranty and our fantastic contractors! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landm... read more
The amount of service repairs they cover does not amount to the amount of out of pocket for the customer. It's unfair to pay a higher premium service for no extra service.
Business response:
Dear Ms. Williams-Branham, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know it is always our sincerest intent to provide the most comprehensive coverage in the industry and best-in-class service, and we truly regret the frustration. In your situation, the refrigerant recharge was necessary to ensure successful installation of the compressor and is not covered in accordance with the service plan. Please know we appreciate your unders... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.