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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Have tried numerous times to reach out and always FIRST had to hear about limitations, etc. Whe my roof was eventually inspected, I followed up numerous times as to the next step and NEVER heard back. Really incredibly bad client service, which makes me think it is about getting the payment and nothing more.
Business response:
Dear Nico Nortje, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Even with the difficult problems caused by Covid and not being able to get parts and items, Landmark has tried to still help as best as they can.
Business response:
Dear Ms. Davis, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Difficult to get the service you need--Might as well just call your own professionals
Business response:
Dear Paul, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Impossible hold times no matter what the call is in reference to.
Business response:
Dear James, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we truly regret the frustration. Landmark encourages using your online customer portal to obtain information about coverage, the warranty process, and creating service requests as a great alternative to holding during times when we are experiencing high call volume. Thank you agai... read more
The first time we go through Landmark for a major repair, it was a nightmare. Trying to get a new water heater installed took way longer than expected. All of the back and forth between Landmark and the contractor that THEY provided was horrible.
Business response:
Dear Mr. Barrara, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
No company is perfect. You can call in a claim within minutes and be assigned a company for repairs. My only criticism is during the hot summer months and your central air goes out it takes days for a repair because there isn't multiple contractors for repairs.
Business response:
Dear Mr. Roper, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Poor customer service, too many looped to jump for things to be right, service is bad, accounting department is bad, no sense of urgency, too many I have to call them to ask about what's going on, not enough on coverage that's not your fault.
Business response:
Dear Coach Gray, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
I made a request for service on Saturday because our pool pump stopped working sometime Friday afternoon. I received an email Sunday that I would be contacted within 4 business hours. Monday morning I get another email that states that I will be contacted by a different company within 4 business hours. Nothing happened. I called both companies, neither answered. Left voice message for company number 2. Called Landmark to see which company I should expect to contact me. I gave up after 20 minutes on hold and called back an ho... read more
Business response:
Dear Mr. Smith, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible remains at the forefront of our priorities, and we sincerely regret the frustration. Repairs have been authorized and additional parts have also been ordered to complete repairs, and we are actively monitoring your service request through resolution. Thank you again for your consideration and allowing... read more
Not a fair company and also have questionable contractors
Business response:
Dear Ms. Miles, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. We are also available 24/7, 365 days a year and always happy to help you in the moment. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Wa... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.