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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I have been trying for several weeks to resolve an issue with my pool heater. I contacted Landmark again and spoke to Marcus J. I expected to get a call back as promised! Still no resolution or call back 10 days later! I’ve been a customer for many years. May be time to shop. 🥲
Business response:
Dear Ms. Deleon, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and servicing our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know a check has been processed for the pool heater request in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
After doing some research, we called to inquire about the questions we still had pertaining to home warranties and coverages. We were lucky to get connected with Cynthia Freeman. She not only answered all of our questions but also walked us through the entire sign-up process with no stress or pressure. Talking to Cynthia was like talking to a trusting friend with a world of knowledge on the subject of home warranties. We now have peace of mind and a new friend. We can not thank Cynthia enough!
Business response:
Dear Ms. Maloney, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. We have also shared your rave review with Cynthia, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you a... read more
I've been waiting 20 days for a response to my complaint
Business response:
Dear Mr. Fehlberg, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance to resolve your concerns and hope to restore your faith in the wonderful services Landmark has to offer. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this ... read more
Customer service hold times are long. Dissatisfied with contract sent to review pool and pool heater.
Business response:
Dear Ms. Garcia, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Please note Landmark confirmed the breakdown you were experiencing was not the result of normal wear-and-tear conditions, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowin... read more
Today 6-12-21 I called Landmark Home Warranty located in Phoenix AZ for service on my refrigerator Freezer at 9 am. I was told by the first gentleman that my account was not active due to non-payment so being curious I logged on to my bank of America account put in landmark and boom payment made 6-1-21. I told him quote am looking at my account and you took the payment out. His reply was I can’t see it call back in an hour and talk to my billing department. So, in the meantime I’m losing $500.00 plus in food in my freezer. I... read more
Business response:
Dear Sacrifice, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. Upon addressing your billing concerns and offering to create the service request it was discovered that the breakdown may not be the result of normal usage and not covered in accordance with the service plan. Therefore, we promptly honored your request not to proceed with service. Thank you again for y... read more
Up until this month I have had a really good experience with Landmark. NOT NOW. I have been trying to get my pool fixed for over 4 weeks. I think Ashley has been trying but no go. I have asked several time to talk to someone who can give me some answers but this request has been ignored. I have 3 contracts with Lndmark and I am looking for a new warranty company.
Business response:
Dear Ms. Kendrick, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our efforts of assistance. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Please be assured reassessment of the pool equipment was approved and we are closely monitoring the request to ensure positive resolution. Thank you again for your consideration and all... read more
Bad value for the money. Also, only 30 day warranty on repairs.
Business response:
Dear Mr. Sasic, Thank you for taking a moment to write a review regarding your customer service experience with Landmark Home Warranty. Our top priority is your satisfaction, and we regret the frustration. Please know we are available 24/7, 365 days a year to offer our personal assistance, and we encourage you to contact us at the first sign of an unexpected breakdown to best utilize the warranty plan. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
It took 19 days for the Landmark to notify me that my claim is being denied, which seems like an excessive amount of time. The claim denial is based on a failure of an unwarrantable part (microwave lining). While I understand some things are not covered, they also told me an unknown electronic failure in the unit caused the part in question to fail. It seems to me that they ought to diagnose the "unknown electronic failure" rather than deny my claim based on the damage exhibited.
Business response:
Dear Mr. Laird, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration regarding the outcome of your service request. Please note Landmark confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide you w... read more
Slow to answer calls and you sit on hold way too long.
Business response:
Dear Mr. Peterson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and ensuring your calls are answered as quickly as possible is our constant endeavor, and we regret the frustration. We are happy to report the service request for the oven was completed, and we encourage you to connect with Landmark through the online portal for assistance as an alternative to holding. Thank you again for your consideration and allowing L... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.