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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
After the plumber inspected and verified that both of our water heaters were actively leaking water in our finished basement, it took Landmark 9 days to approve replacement and that was only after 6 phone calls from us.
Business response:
Dear Marie, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Always respond immediately, reply to emails answer questions
Business response:
Dear Hilda, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
They do not cover as much as they leave you to believe and make it very difficult to get payment. The staff was unfriendly as well.
Business response:
Dear Ellen, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Every. Single. Time. They. Came. For. Work. I. Had. To. Pay. More. Went for a refund and the customer service agent hung up on me.
Business response:
Dear Mr. Hofstein, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Please know customer satisfaction is our number one priority, and we sincerely regret the frustration. Please be assured we have honored your request to cancel the service plan and issued a refund. Thank you again for your consideration. Landmark Home Warranty
they don't pay for typical repairs. they don't pay for regular wear and tear of home. they don't pay for major catastrophes. they don't pay for anything.
Business response:
Dear CP Stein, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. Please know we have confirmed a check has been processed on your behalf for the plumbing system repairs. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty
Called to renew my home warranty for another year. The online system was not accepting the coupon code to waive the monthly payment processing fee. I called and talked to Fred F. and he knew exactly what I was talking about, asked the right questions, and got everything settled. In total I was on the phone for less than three minutes and am happy about the outcome.
Business response:
Dear Tom, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to make the process hassle free, and we are happy to hear this has been your experience. Please know, ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. On behalf the entire Landmark team, thank you again! We truly value ... read more
We have received quick responses to service calls, however we have been waiting a month already for a part to repair our dishwasher. The cash payment offered instead of repair does not cover the price of the part.
Business response:
Dear Amber, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please note in accordance with the service plan, Landmark is not responsible for equipment delays. As an alternative, we presented the cash in lieu option, which includes Landmark's parts and labor costs, to apply toward repairs outside of the... read more
1. No invoicing whatsoever. Makes it very hard to figure out if using their services actually makes a difference. 2. No way to track the performance and timeliness of contractors that are assigned. 3. Extremely slow or absent communication from customer service regarding request status.
Business response:
Dear Dani, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. We truly value your business and hope to restore your trust in Landmark and the great ... read more
The warranty is very deceiving. If the item that is being serviced and another problem with the same item is found another service call must be opened. That is not right. If it was another appliance, etc., I could understand that.
Business response:
Dear Ms. Mocnik, Thank you for allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, if the contract holder places an additional service request while the contractor is performing a tune-up at their home, the contract holder is required to pay an additional service call fee. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 da... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.