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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They started out good and have now become horrible. Never return my calls, tell me they will call me and never do, don’t cover things they should....ridiculous.
Business response:
Dear Ms. French, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance regarding the feedback you provided and your concerns with coverage. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Landmark... read more
We had to ask for a better company to come out because the first one they were going to send out had a horrible rating.
Business response:
Dear Ms. Defazio, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for the opportunity! We truly value your business and looking forward to serving you in the future. Landmark Home Warranty
Still waiting to hear from A/C repairman.
Business response:
Dear Dallas, Thank you for taking the time to write a review and providing important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Land... read more
Read the fine print within the contract because it probably isn't what you think. For example my oven (covered under the total protection plan) apparently had a defect and the control panel caught fire. Landmarks response, "the fire is considered to be secondary damage therefore not covered by the warranty". Adding further insult to injury I had a rep suggest I call my home insurance company to make the claim AFTER waiting 4 weeks for Landmark to even dignify me with a response regarding the open claim with them.
Business response:
Dear Ms. Hardison, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we regret the frustration. Please note in accordance with the service plan, replacements required due to fire or secondary damage is not covered. In your situation, Landmark confirmed the replacement of the oven was not covered and processed a check for the initial breakdown of the control board. Thank you again for your considerat... read more
We needed an air conditioner fixed. It was not working because of a leak in the freon system. Elijah Air charged us 1700 dollars and claimed that Landmark only covered 500. I don't see why we have a warranty when getting our air fixed costed us 3 times what Landmark paid. I since have got a second opinion and they said we were overcharged by Elijah Air by about 1200 dollars.
Business response:
Dear Mr. Webber, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the Landmark plan. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing... read more
Bad customer service. Some plumbers are bad they sent also they never call to follow up
Business response:
Dear Ms. Harris, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for your consideration and allowing Landmark the oppo... read more
My first encounter with customer service was a failure.
Business response:
Dear Anonymous, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the honest feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Landmark has REPEATEDLY ignored my request to speak to a supervisor of authorizations for a couple of weeks now in reference to my garage door opener (don't even get me going on my hvac issue). They do NOT care about their customers issues or concerns - just the money. Once they have to start providing service they start looking for ways to get out. Parts manufacturer left a small part out of replacement part box and now Landmark rep says they are using that as “I didn’t provide access to broken garage door opener.” So now i... read more
Business response:
Dear Mr. Puckett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. In your situation, the service contractor attempted to perform repairs using equipment obtained through your manufacturer warranty. The contractor was unable to complete as parts were missing, but offered to return once received. Please know we have also left you a voice message and email to furt... read more
No "fine print". First rate contractors. Great response time!!
Business response:
Dear Mr. Johnson, Thank you so much for the 4 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties and our fantastic contractors! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to servin... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.