This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My previous warranty company would send someone out then have to wait days before repair would get approved. With Landmark they send out a repair specialist and they fix it!
Business response:
Dear Lisa, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
When I have a claim, it is usually denied or not paid at all. After much back and forth, initiated on my part, I do get some payment.
Business response:
Texdandy, Thank you for the feedback. We are sorry to hear that you have not been pleased with the experience you have had with us. I would like to offer my assistance to you. If you would like to go over your experience in detail, please feel free to reach out to me directly. Thank you, Cheyenne Rapier | Customer Relations Manager |
They were useless when I called them to help with my broken dishwasher. The guy was here less than 5 minutes. He didn't know what the problem was so he told me to call a plumber.
Business response:
Homeowner, Thank you for the feedback. We are sorry to hear that your experience with Landmark and our contractors has not been remarkable. I would like to see if there is anything I can do to assist in you in the dishwasher situation you had. Please reach out to me directly so that I can go over this in detail. Thank you, Cheyenne Rapier | Customer Relations Manager |
Problem with a dishwasher. Landmark sent one group to fix it. We paid the $60 for the visit, but the dishwasher wasn't fixed. Called again and Landmark sent a second repair group (Landmark stopped using the first group that was sent). Again we paid the $60 for the house visit. Again the dishwasher was not repaired. We asked to have the dishwasher replaced. We had 2 choices. Choose $266 in cash or a GE dishwasher that has the same specifications as the machine we currently have. The $266 is no where enough to buy a new dishwa... read more
Business response:
Dear K Sarno, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your dishwasher. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Denied service that should have been covered
Business response:
Dear Beggs, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Took 1.5 weeks for a basic air conditioner Freon charge.
Business response:
Dear Scott, I am sorry to hear the length of time it took for you to receive repairs. It is coming the summer months and our HVAC contractors are doing all that they can to service our homeowners in a timely manner. If there ever is a concern with scheduling, you can reach out to Landmark to see what we can do to assist you. Please do not hesitate to reach out to me directly at for any further questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager
Never gave me an answer on whether or not I'm covered. If they called me they never left me a message so I didn't know it was them.
Business response:
Dear Jacob, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
I have now had 3 claims and none of them have been helpful at all!
Business response:
Dear Clint, Thank you for taking the time to rate and review us. I am sorry to hear we have not been helpful to you. I would like to speak with you directly about your concerns. Please reach out to me at . I look forward to the opportunity to assist you. Sincerely, Tiffany Nguyen Customer Relations Manager
Have really not had a great experience with them. We live in Texas and our AC went out and it took them over a month to get it repaired, which displaced us for that entire time and they were unwilling to pay for any displacement costs. They also frequently told us about conversations that they had had with the company they were working with to repair our AC, and when we talked about those conversations with the company they were unaware of any of the things that landmark claimed they said. We were very disappointed in the cu... read more
Business response:
Dear Frederick, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like to look into your service request in more detail to properly address your concerns. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.