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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
1) Cumbersome process to identify my self and my issue when I telephone for assistance. 2) You don't do an effective assessment of the quality of the contractors recommended to your clients. 3) You didn't provide justifiable compensation to the client when a Lanmark recommended contractor did not fulfill a contractual warranty to the client.
Business response:
David, Thank you for providing your feedback. I would be more than happy to look into your concerns in more detail. Is there a particular contractor you are referencing? Please reach out to me directly at . I can address your concerns more accurately from there. Respectfully, Tiffany Nguyen Customer Relations Manager
I had one major problem when I tried to report my fan blower was making a horrid noise. Two days later it quit and my next person was great!
Business response:
Dear Joyce, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Problems with billing and lining up proper resources. My contract was put on hold when an issue that wasn't my fault from 2 years ago came back around. Because Landmark did not properly document, I had to waste 6 hours getting to the bottom of the issue and proving it was not my fault.
Business response:
Anonymous, Thank you for the feedback! We are sorry to hear that you have had some frustrations with your account. If you still have questions or concerns with your account, please reach out to us directly so that we can assist you in any way we can. Thank you, Cheyenne Rapier Customer Relations Manager
Have had a request in for approximately two weeks and have had no response from Landmark no response fri
Business response:
Dear Priscilla, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you have not had a response from us. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Service provider was incompetent, never came back or called for over 3 weeks.
Business response:
Dear Lisa, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with the contractor. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They did not take care of a 200 dollar issue after 3 repairs and 2 years of being a customer.
Business response:
Scott, I'm sorry to hear of the outcome of your service request. I would like to look into the details of the request to address your concerns. Please reach out to me directly at . I will be able to appropriately address your issues from there. Thank you, Tiffany Nguyen Customer Relations Manager
My a/c went down here in idaho when it was 105 out I couldn't pay upfront so they waited to bill me till they got billed from the contractor. It helped me sooooo much , then I had to call them to pay 2 weeks later because they didn't have a card on file and didn't even call and harass me
Business response:
Dear Justin, We appreciated the time you have taken to share your feedback. We are pleased to hear we have been able to provide you with helpful customer service. Please do not hesitate to reach out to us for any of your home warranty needs. We look forward to the opportunity to assist you in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Re: Oven/Microwave unit home warranty claim. Hands down, the worst customer service experience we’ve ever had. After 2 failed repair attempts, our ticket was falsely closed. Attempts to contact our initial representative went unanswered and or ignored entirely. All in all, claim to resolution timeline spanned July 5 - Dec 26. This required speaking with 6 different representatives to escalate the matter and finally reach a supervisor. Were told multiple times we’d receive calls back for updates. We received a grand total of ... read more
Business response:
Chris, I'm sorry to hear of your experience and apologize for the frustrations you have endured. I would like to review your claim and implement the proper training needed. We take your feedback very seriously. Landmark strives to better our services. Therefore, we appreciate you taking the time to give us your feedback. You can reach me directly at . Thank you, Tiffany Nguyen Customer Relations Manager
(why does response time take 2 to 3 days to obtain onsite response? ) Took 2 visits for the compressor stated the compressor in question was filled with dirt and required cleaning which was not covered by our contract. We paid for the cleaning but ultimately found out that it was a unit that did not belong to us. Instead we learned that compressor belonged to our downstairs neighbors so we got screwed on that call. WE Paid To HAVE OUR NEIGHBORS UNIT. Paid,$70 for another person's unit. Not happy!!!
Business response:
Dear Thomas, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.