This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Very difficult to get claim started. Multiple times I was on hold for long periods of times. A lot of exclusions . A plumber came and have to rip open the dry wall for repair but landmark would not pay to fix the drywall. They sent me a check for 40$. Try getting anyone to repair anything for 40. Another example ... months of back and forth for them to final say they would not repair the pool.
Business response:
Dear Erika, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences with us. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
I have had very little contact so far thankfully and I was concerned that a question I had was never answered.
Business response:
Dear Laurie, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. I would also be happy to answer your question. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
we bought a home and moved in and found out that the refrigerator was not working. I called and they contacted a repairman who contacted me and was out the same day to check on it. It as dead and could not be repaired. Landmark had a replacement check to us in less than 10 days and we were able to buy the refrigerator we wanted.
Business response:
Dear Cindi, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
We recently had multiple pipe leaks and it took them forever to send someone out. We kept on not getting any answers, had to repeat our story multiple times. We have been left without water for a week. Still without water. Plummer at least fixed our pipe under the sink and was friendly. Lankmark didn't cover the other pipe that was leaking, so my husband is now trying to fix it until we can get professionals to repipe the house. What a mess though, they don't cover anything, I wouldn't waste my money renewing with them again... read more
Business response:
Dear Emily, Thank you for taking the time to share your feedback. I am sorry to hear of your experience. I would be happy to look into your dispatch ticket to better address your concerns. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark Home Warranty is not consistent with their claims process.
Business response:
Mike, I apologize for the inconsistencies. I want to be sure this does not continue and would like to go over your experience in more detail. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager
Incompetence in communication and offering me a service provider that is in my view unprofessional.
Business response:
David, thank you for stating your frustrations. I'm sorry we have not been up to par on our communication. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager
The lack of communication of an ongoing issue. Failure to provide a satisfactory outcome to a serious on going issue. It's like our issue doesn't matter.
Business response:
Hans, thank you for your review. I'm sorry to hear of the lack of communication. We expect our representatives to follow up with you when needed. We value you as a homeowner and take your feedback very seriously. I'd be happy to look into the situation to help you. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager
The contractors they you lies apparently don't get paid prevailing wages for their job so they could care less about the customer schedule 3 to 5 days out on emergency situations they could care less
Business response:
Dear Chris, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your leak. We have sent a recall ticket to Lion’s Den to go back out to your home to check their work at no additional cost to you if the issue is related to the original leak. I see that you have a scheduled appointment for 09/18/18. If you ha... read more
I was assigned a representative who never contacted me. I called and left a message with a live person and no one returned that call either. Your company was at the top of my list for home warranty, but customer service is my highest priority (not cost) so I will be going with a different company.
Business response:
Dear Elizabeth, I am sorry to hear you have not been contacted or responded to. I would like to go over your concerns in more detail and assist you with some answers. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.