This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Have had nothing but arguing back and forth about is something covered or not. Most people, myself included are under the assumption that if something is broke or doesn't work correctly to call and have it looked at and repaired. Since we closed on our house back on June 8th, we have submitted 3 requests and all I ever get from you guys is that is a preexisting condition so it isn't covered. If you don't cover those items for repair that leaves a huge hole for the new home owner. We pay a large amount on our loan just to get... read more
Business response:
Dear George, The warranty expects that all covered systems are in good and safe working order at the time of the effective dates. We will cover for failures due to normal wear and tear from your usage. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experiences with our service. If you have any further questions or concer... read more
Because even though I paid upfront for a yrs coverage I still had to pay $1200 out of pocket.. to get my repair done
Business response:
Chet, Thank you for taking the time to rate and review us. I am sorry to hear of your out of pocket costs. They typically consist of items that are excluded under the warranty. With a repair or replacement, there is often times where there needs to be something modified in order for the new part to work with your home. If it is not covered, the expenses do turn on to you. There are alternative options if you are unhappy with the out of pocket costs as well. I would be happy to look into your service request in more detail. P... read more
We have received extremely poor customer service and long hold times
Business response:
Dear Ada, I am sorry to hear of your experiences with our customer service. We appreciate the time you have taken to share your feedback. It is taken very seriously and I would like to look into your concerns in more detail. Please reach out to me directly at . I look forward to the opportunity to assist you. Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark Home Warranty has been very fast and efficient in taking care of our repairs on appliances.
Business response:
Dear Delores, We are glad to see that our agents and contractors have been able to provide you with fast and efficient service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They nickle and dime you before they will repair or replace something. Almost to the cost of the replacement item.
Business response:
Dear W. Dambrova, Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
We live in Texas. In the dead of summer last year our AC unit stopped working and it took them 3 weeks to get it fixed. They did not pay to put us up in a hotel even after we requested. We were forced to impose on a friend that whole time, the food in our house went bad, crayons melted, our carpet smelled singed for a month afterward. It was 98 degrees in my house and I had a two year old and an infant baby. I had to call them every day to get things moving along in my service request. It was an absolute nightmare. They empl... read more
Business response:
Dear Holly, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
I am not happy with it because the contractors they hire is not efficient and also their premium is raised every year.
Business response:
Hello Jeanie, Thank you for taking the time to rate and review us. We greatly appreciate your feedback and are sorry to hear you feel this way. If there is a time you are unhappy with the contractor you are assigned to, you can reach out to Landmark to express your concerns. We will then make the reasonable efforts to make the necessary adjustments. As for the pricing, it is not often they are changed. Landmark has recently updated the warranty to add more coverage than we had before. Please do not hesitate to reach out to d... read more
I paid my warranty for almost a year when I started having problems with my air conditioning. They wouldn't cover it
Business response:
Dear Ray, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your HVAC service request. The request was denied due to a lack of maintenance. The warranty does not cover failures due to this. As the homeowner, the responsibility to maintain your unit in good working order is placed on you. I would be happy to ... read more
I was very disappointed when we had to replace our kitchen faucet due to a leak. They would only replace the very cheapest faucet that did not even have a sprayer. So we went with the buy out option and we had to pay twice for the service rep to come back and replace it. It cost us about $ 200 and we were re-imbursed $ 74. We know we had to pay for the original service call so I did not even include that in the total. The whole thing took us almost a month and we were without water in our kitchen for that amount of time.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,025 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.