Fairfield Manor Care & Nursing Home

4.7

Assisted Living Facilities
Fairfield

About this business

Wellness Assisted Living Facilities

Location details

Hitchin Road, Fairfield, SG5 4SW, United Kingdom

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4.7119 reviews

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Michelle B

11 months ago

Generally care home is okay but owner changed. Now they do more profit for their business rather than looking after residence. For example, toilet rolls they used to use much better one. Now discounted very cheap materials, no wipes, cleaning products around tables, toilet. Really saving materials around home. They do not change as often as bedding, towels. We are not so happy compared with when my friend got in.

Business response:

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

Linda O

11 months ago

Fairfield home is like a family; the staff are very welcoming, the management are extremely professional, and the nursing care team are very experienced and caring. My Dad has been there for three years now, and he is very happy.

Business response:

Thank you so much for the lovely review. We do see ourselves as one big family and enjoy having your Dad with us. Best regards.

Richard B

11 months ago

I have experience of the Care Home for the past 4 years and would have to admit that it was excellent when it first opened but it has slowly gone downhill over the last couple of years. As the home added more residents it would appear the staff are really stretched at times and do not appear to have much time for each resident. The food would appear not to be as good over the past year.

Business response:

Keith B

a year ago

The room resembles a hotel room and is very comfortable. The staff are friendly and accommodating to the individual needs, nothing is too much trouble. The best advice I can give is to come and see the home yourself and you will be surprised at what it can offer.

Business response:

Thank you for the lovely review. We strive to offer a comfortable and welcoming environment and our doors are always open for anyone who would like to come and see. Kind regards

Louise R

a year ago

The care and support my father (and I) received in his final weeks has been exceptionally caring, supportive and professional.

Business response:

Thank you for the kind words. It was a real pleasure caring for your father. Thinking of you and the family. Sincerely, Fairfield Manor Team.

S O

a year ago

Excellent care for mum with lovely warm friendly and professional staff.

Business response:

Thank you for leaving a review for Fairfield Manor Care & Nursing Home we are so pleased to know that your mum is well cared for by our wonderful and friendly staff team.

S C

a year ago

Since my mum arrived in May 2024 she has been treated with care and affection by every individual member of staff. Her room is light and spacious and kept beautifully clean. The restaurant is lovely and she is given a good choice of menu daily. The activities team work very hard to provide a good selection of activities and they encourage mum to join in. The bistro is bright and welcoming too and a nice place for the family to meet. Every time I visit morning afternoon and evening the home is welcoming and friendly I cannot ... read more

Business response:

Thank you for reviewing Fairfield Manor Care & Nursing Home. We're thrilled to know that your mum is happy here, the food is to a good standard and that you value the facilities we provide for her care. It's also wonderful to hear that you always feel welcome with us.

L C

a year ago

What a wonderful place! Today is my nans 95th birthday and they have gathered the residents in the bistro for tea and cake! Lovely team, with lovely facilities. Nan could not be happier.

Business response:

Thank you for leaving a review for Fairfield Manor Care & Nursing Home. We're delighted to hear that your nan is happy here and that you appreciate the facilities we provide for our residents and families.

A M

a year ago

We have all been made so welcome and part of the Fairfield Manor family. The facilities and staff are amazing. Thank you to everyone especially one staff member in particular for making it such a smooth transition for my mother in law.

Business response:

Thank you for kindly completing a review card. We truly welcome all into our Fairfield Manor family.