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Hitchin Road, Fairfield, SG5 4SW, United Kingdom
Get directionsThe staff are the most helpful and ready to help.
Business response:
Thank you for your lovely review of Fairfield Manor Care & Nursing Home.
Every single worker member of staff showed exceptional care, compassion and dignity for my mum. Its hard to put into words how much the support meant. From the moment she arrived we felt she was not just well looked after but truly cared for. It was clear that every resident is treated with genuine affection and respect. Whether it was the gentle attentiveness of the carers or nursing staff. The gentle encouragement from the activity team, the thoughtful meals from the kitchen team, or the clean comforting environment mainta... read more
Business response:
Thank you so much for your heartfelt review of Fairfield Manor Care & Nursing Home. We're honoured to have cared for your mum. It means a great deal to the whole team to know that our support made a difference to you and your family.
Exceptionally kind and caring staff doing a fantastic job in often challenging circumstances. My mother has been a resident for over 18 months. She has improved dramatically and was bed-bound (with full nursing required) when she arrived. She is now able to leave her room, eat meals in the dining room, and participate in the various social activities organised. As a family, we feel very well supported.
Business response:
Thank you for your kind review of Fairfield Manor Care & Nursing Home. We're so pleased to hear how well your mother is doing and that she's enjoying the meals and activities. It means a lot to know you and your family feel supported. We appreciate your kind words!
I have been visiting this care home since August 2020. The staff are always friendly and helpful and the interior is furnished to a high standard. The only complaints I hear from my resident is that the food and menu is not as varied as it was up to last year and that she struggles to pick from the daily menu. However, my resident only likes typical English food and struggles with foreign type meals. My client does remain in her room permanently so can feel isolated at times. She does not participate in any activities by cho... read more
Business response:
We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.
Generally care home is okay but owner changed. Now they do more profit for their business rather than looking after residence. For example, toilet rolls they used to use much better one. Now discounted very cheap materials, no wipes, cleaning products around tables, toilet. Really saving materials around home. They do not change as often as bedding, towels. We are not so happy compared with when my friend got in.
Business response:
We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.
Fairfield home is like a family; the staff are very welcoming, the management are extremely professional, and the nursing care team are very experienced and caring. My Dad has been there for three years now, and he is very happy.
Business response:
Thank you so much for the lovely review. We do see ourselves as one big family and enjoy having your Dad with us. Best regards.
I have experience of the Care Home for the past 4 years and would have to admit that it was excellent when it first opened but it has slowly gone downhill over the last couple of years. As the home added more residents it would appear the staff are really stretched at times and do not appear to have much time for each resident. The food would appear not to be as good over the past year.
Business response:
We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.
The room resembles a hotel room and is very comfortable. The staff are friendly and accommodating to the individual needs, nothing is too much trouble. The best advice I can give is to come and see the home yourself and you will be surprised at what it can offer.
Business response:
Thank you for the lovely review. We strive to offer a comfortable and welcoming environment and our doors are always open for anyone who would like to come and see. Kind regards
The care and support my father (and I) received in his final weeks has been exceptionally caring, supportive and professional.
Business response:
Thank you for the kind words. It was a real pleasure caring for your father. Thinking of you and the family. Sincerely, Fairfield Manor Team.
Fairfield Manor Care & Nursing Home has a 4.7 star rating with 124 reviews.
Fairfield Manor Care & Nursing Home is open now. It is open 24/7.