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Fidelity Warranty Services, Inc.

4.9

About this business

Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for... read more

Location details

500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9360 reviews
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GEORGE C.'s profile image
GEORGE C. 
on Birdeye

4 years ago

Perfect service fast and very clean friendly staff 

Business response:

Dear George, Thank you for taking the time to write such a great review! We take tremendous pride in delivering fantastic customer service so your input means a lot to us. We hope you continue choosing us for your future car buying needs.  

Peter H.'s profile image
Peter H. 
on Birdeye

4 years ago

Thank you Sara for your amazing customer service and prompt response! In what could have been a painful process, you made the claim easy and efficient! Great work! 

Business response:

Hi Peter, Thank you for taking the time to write such a fabulous review! We take immense pride in providing superior customer service so your feedback means a great deal to us. We hope you continue selecting us for your future car buying needs.  

Jerry K. L.'s profile image
Jerry K. L. 
on Birdeye

4 years ago

Everyone I have ever dealt with at Fidelity has been professional and courteous, including Richard 

Business response:

Dear Jerry, Thank you for taking the time to write such a great review! We take tremendous pride in delivering fantastic customer service so your input means a lot to us. We hope you continue choosing us for your future car buying needs.  

D C.'s profile image
D C. 
on Birdeye

4 years ago

I am extremely appreciative of the helpful guidance and enthusiastic support I received from Sara Larson in submitting my first ever claim. Admittedly, I was clueless but Sara was more patient than anyone has the right to ask in expeditiously addressing my concerns. Thank you so much! And congratulations on finding her! 

Business response:

Thank you for taking the time to write such a fabulous review! We take immense pride in providing superior customer service so your feedback means a great deal to us. We hope you continue selecting us for your future car buying needs. 

Lise Van B.'s profile image
Lise Van B. 
on Birdeye

4 years ago

We bought a Platinum protection warranty on our used 2012 Kia Sorento. We were fortunate that we never had to use the warranty. I always felt, when we bought the policy, that if we were lucky enough to never have serious car problems that somehow, in the end, we wouldn't get our full warranty amount back. I was wrong! Today we received our check for the full price we paid. It is a great thing to say that a warranty was worth the money and that they stood behind the purchase agreement 100%. Thank you Fidelity Warranty Se... read more

Business response:

Hi Lise, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Best Regards! 

K L.'s profile image
K L. 
on Birdeye

5 years ago

I've had Fidelity Warranty auto services on my 2012 Acura TL for four years. Two weeks ago was the first time that I had to use the service. The customer service rep with whom I spoke was very courteous, professional, and helpful. He answered all of my questions and guided me through the repair process. My car needed $2600 worth of work for multiple issues, most of which was covered under my warranty. My service advisor at the Acura dealer simply called in, explained the problem, outlined the parts and labor that would be ne... read more

Business response:

Thank you so much for your generous review. We really appreciate you taking the time out to share your experience. Cheers, JM&A Group! 

Jared G.'s profile image
Jared G. 
on Birdeye

5 years ago

My 2014 Kia Cadenza needed a new entertainment unit which costs about 900. Kia called the service dept and took care of the radio with no cost. I didn't even have to be reimbursed; they paid the dealer direct which was great. I am looking to buy another car and looking for the same policy. Thank you 

Business response:

Hi Jared, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs 

Dorian von A.'s profile image
Dorian von A. 
on Birdeye

5 years ago

I received excellent customer service today from representative Michael Perez when requesting documents to educate me on my coverage. He was patient, knowledgeable, and extremely professional.  

Business response:

Dorian, Thank you so much for your kind words and generous review. We really appreciate you taking the time to share your experience with us. We will share your feedback with Michael. Cheers, JM&A Group 

kevin j.'s profile image
kevin j. 
on Birdeye

5 years ago

I want to revise my previous review. Monica Ricciardi was very helpful and efficient. She solved my issue the same day I spoke with her. I couldn't ask for better support. Thanks, Monica!  

Frequently asked questions about Fidelity Warranty Services, Inc.

How is Fidelity Warranty Services, Inc. rated?

Fidelity Warranty Services, Inc. has a 4.9 star rating with 360 reviews. 

When is Fidelity Warranty Services, Inc. open?

Fidelity Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.