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First Call Heating & Cooling
- Heating & Air Conditioning/HVAC
- Oregon City, OR
About this business
Location details
13150 Clackamas River Dr, Oregon City, OR, 97045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a crack in the heat exchange and needed to replace a 28 year old furnace. Called another company first to get a quote and they were delaying in their response so we decided to call First call heating and cooling. They came out the next day to inspect and give us a quote. joe and chester came on a Saturday 2 day later to install a new gas furnace. They did a great job. They worked with me on placement of the exhaust and return. They discussed a few other options with me on placement and access issues and resolved them wit... read more
Business response:
Thanks for the great review, we look forward to serving you again in the future for all of your HVAC needs!
So here we are, having decided to replace our 14 year old oil-fired Olsen with a Trane gas furnace. It was a hard decision given that the oil furnace was still functional. However, being tired of random and significant fuel bills along with what had become expected winter events ranging from running out of oil to hardware failures all resulting in cold days in our house, the decision was made. We scheduled the job and in less than a day, it was done and picture perfect. The crew consisted of two techs, with a third comi... read more
Business response:
Sootan B, Thank you for your loyal business over the years and thank you for an honest review! I appreciate the story about you're a/c situation and will use this as a training reminder with the service team. We help hundreds of customers a day and strive for the best customer service possible but there is always room for improvement. I also want to apologize for your oil tank running empty. I have turned this information over to our oil department to look into why this happened. Your recent service call on your oil fur... read more
We've used First Call for heating & cooling service at our home for years and have always been impressed with their people. This spring we decided to convert from our 60 year old oil furnace to gas and went with them based on our past experiences. From our meeting with Jason to go over our options to the change out of furnaces, the process couldn't have gone smoother. The day of the installation was run like a military operation. The technicians (Abel & Harper) arrived right on schedule, and the gas line guy, electrician, a... read more
Business response:
Thanks for the great review! We appreciate the wonderful words, and look forward to serving you again in the future for all of your HVAC needs!
They always sure to call when they know it's time for me to have oil delivered. They're very friendly. Their service men are very trained & knowledgeable. Good customer service, they always answer their phones when I called. I'm happy with them!
Business response:
Thank you for choosing First Call! We appreciate you taking the time to review our company, and look forward to serving you again in the future! C.K.
First Call came recommended to me by a friend of mine that had used them for years. She was right. They rock. Steve Erickson came out to do a walk-thru on a new furnace. He was honest, open and explained everything thoroughly. I'd gotten 4 other quotes for brands like Carrier, Lennox, Bryant, etc. First Call quoted a Trane, which is #1 according to the leading consumer reporting agencies. I was concerned that the Trane would be more expensive than the others, but it was comparably priced. A week later, First Call in... read more
Business response:
Thank you for the positive feedback, we are glad to hear we meet your expectations! We appreciate you taking the time to review our company, and look forward to helping you again in the future. C.K.
We definitely recommend First Call Heating and Cooling. Fast and professional service from start to finish. Joe and Abel came out to replace our furnace down in our muddy basement on a very cold, rainy Saturday. They did a great job and were very friendly!
Business response:
We are happy that you took the time to write in and let us know about your experience. Thank you for your great review! We appreciate your kind words, and look forward to serving you again in the future! C.K.
Our home is 14 years old and has two Air Conditioning Units to cool the house. We have used First Call or it's affiliates to service our AC over the years. As the weather was getting warmer we turned on the A/C and the unit which cools the lower and entry of our home was not doing the job. We called First Call, to their credit, they were out the following day. We encountered a problem with the service call and had to get another service provider. After contacting First Call they immediately checked into our issue, called t... read more
I have always had good experiences with First Call. We've had an oil furnace for years but just bought a new gas furnace from them, and everyone was helpful and professional- Steve the sales person, the installers, (I forget their names one starts with a D) and the guys who came to fire it up- Joe and Abel. All very nice, explained everything clearly. I would recommend this company.
Business response:
Thank you for taking the time to do a review of our company. We know your time is valuable, and want you to know that we really appreciate it. Thank you for the positive feedback! C.K.
Eastside Heating was able to get a technician out to me within 2 days of contact. Matt arrived promptly within the service window and immediately diagnosed and fixed the problem with our Trane furnace. He shared his knowledge and was thorough in his troubleshooting to ensure that everything worked as intended. I will definitely be contacting Eastside about any future furnace issues.
Frequently asked questions about First Call Heating & Cooling
How is First Call Heating & Cooling rated?
First Call Heating & Cooling has a 4.8 star rating with 2,364 reviews.
When is First Call Heating & Cooling open?
First Call Heating & Cooling is closed now. It will open on Monday at 7:30 a.m.