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First Call Heating & Cooling

4.8

About this business

Location details

13150 Clackamas River Dr, Oregon City, OR, 97045, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:00 p.m.
Tue7:30 a.m. to 5:00 p.m.
Wed7:30 a.m. to 5:00 p.m.
Thu7:30 a.m. to 5:00 p.m.
Fri7:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.82,299 reviews
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Carol V.'s profile image
Carol V. 
rating
6 years ago

I like First Call. They offer exceptional customer service with low price. They just fixed our furance and AC and we were impressed. 

Business response:

We are happy to hear that we met your expectations, thank you for taking the time to review us! 

Craig H.'s profile image
Craig H. 
rating
6 years ago

They just serviced our home the furnace and the AC unit Dave was very informative very knowledgeable very polite and very courteous I will be going back to them next year 

Business response:

We are glad to hear that you are happy with your recent service, thank you for taking the time to review us! 

Elena C.'s profile image
Elena C. 
rating
6 years ago

Our AC went out at the start of a two day heat wave. I called First Call and they said someone would be out the next day. They emailed and called to confirm the time and the name of the repair guy. Their vans are well marked and their repair guys are in uniform with their name clearly visible. Dan was great, diagnosed the problem and fixed it quickly. My house is now cool and I am very happy. Their prices were transparent and reasonable. 

Business response:

Thank you for taking the time to review our company! We appreciate your valuable feedback and look forward to working with you again in the future! 

Brian W.'s profile image
Brian W. 
rating
6 years ago

Been getting oil from this company for a long time now. I called today to see if we were going to be getting our autofill any time soon, as we were getting low on oil (47 gallons to be exact) and they said it was already scheduled and should be sometime in the next couple of days. That was around 2 this afternoon, before 5pm the truck showed up and filled the tank. Couldnt ask for much better service than that. The ladies at the front desk are always polite and helpful, same thing when you call for service or oil. If only ot... read more

Business response:

Thanks for reviewing our company, and for the recommendation! We sincerely appreciate your time and your business! 

Lisa W.'s profile image
Lisa W. 
rating
6 years ago

Ok.... wow..... awesome service!!!! Our furnace died and I called for service and a repair man was there within 2 hours. Not only did Chris Batsch, our amazing repair man, diagnose the problem, but he had the parts that needed to be replaced in the van. I would definitely recommend these guys. 

Business response:

Thank you for allowing us to service your home! We are happy we were able to get the furnace working in a timely manner, and thank you for taking the time to review our company! 

Nate S.'s profile image
Nate S. 
rating
7 years ago

Had a crack in the heat exchange and needed to replace a 28 year old furnace. Called another company first to get a quote and they were delaying in their response so we decided to call First call heating and cooling. They came out the next day to inspect and give us a quote. joe and chester came on a Saturday 2 day later to install a new gas furnace. They did a great job. They worked with me on placement of the exhaust and return. They discussed a few other options with me on placement and access issues and resolved them wit... read more

Business response:

Thanks for the great review, we look forward to serving you again in the future for all of your HVAC needs! 

Sutton B.'s profile image
Sutton B. 
rating
7 years ago

So here we are, having decided to replace our 14 year old oil-fired Olsen with a Trane gas furnace. It was a hard decision given that the oil furnace was still functional. However, being tired of random and significant fuel bills along with what had become expected winter events ranging from running out of oil to hardware failures all resulting in cold days in our house, the decision was made. We scheduled the job and in less than a day, it was done and picture perfect. The crew consisted of two techs, with a third comi... read more

Business response:

Sootan B, Thank you for your loyal business over the years and thank you for an honest review! I appreciate the story about you're a/c situation and will use this as a training reminder with the service team. We help hundreds of customers a day and strive for the best customer service possible but there is always room for improvement. I also want to apologize for your oil tank running empty. I have turned this information over to our oil department to look into why this happened. Your recent service call on your oil fur... read more

Mitch L.'s profile image
Mitch L. 
rating
7 years ago

We've used First Call for heating & cooling service at our home for years and have always been impressed with their people. This spring we decided to convert from our 60 year old oil furnace to gas and went with them based on our past experiences. From our meeting with Jason to go over our options to the change out of furnaces, the process couldn't have gone smoother. The day of the installation was run like a military operation. The technicians (Abel & Harper) arrived right on schedule, and the gas line guy, electrician, a... read more

Business response:

Thanks for the great review! We appreciate the wonderful words, and look forward to serving you again in the future for all of your HVAC needs! 

Flory W.'s profile image
Flory W. 
rating
7 years ago

They always sure to call when they know it's time for me to have oil delivered. They're very friendly. Their service men are very trained & knowledgeable. Good customer service, they always answer their phones when I called. I'm happy with them! 

Business response:

Thank you for choosing First Call! We appreciate you taking the time to review our company, and look forward to serving you again in the future! C.K. 

Frequently asked questions about First Call Heating & Cooling

How is First Call Heating & Cooling rated?

First Call Heating & Cooling has a 4.8 star rating with 2,299 reviews. 

When is First Call Heating & Cooling open?

First Call Heating & Cooling is closed now. It will open at 7:30 a.m.