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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Quality service The person who assisted me was absolutely fantastic!
Business response:
Thank you for the great review and kind words, Anthony! We hope to have you back again in the future!
Frontier Ford Review Excellent all around service as always!! However, I emailed Ford Corporate regarding a separate issue - I asked them why my AM radio's reception is so bad-at least the channel I listen to (560). My husbands Infiniti and my daughter's Equinox both have great reception even under overpasses! I just don't get why my Explorer's reception is so bad and can it be fixed? Just wanted to let you know. Service at Frontier is GREAT!!
Business response:
Thank you for the positive feedback, Lorraine! We always enjoy working with you and we truly appreciate your repeat business. We are sorry to hear about your radio problems, please feel free to reach out to our team so we can help you resolve this situation. Thanks again, come back and see us soon!
excellent service, trustworthy advisor My advisor Mike Marshall is amazing and always gets things done in a timely and efficient manner. He is personable and easy to talk to. As a woman I feel respected and trust Mike to the fullest extent. I have always felt like a part of the family at Frontier Ford.
Business response:
Hi Christine! Thank you so much for sharing this with us, here at Frontier Ford our goal is to provide the best service to every customer and ensure they are treated like family. We are so happy to hear Mike has made your experiences positive, and we truly enjoy having you in our family. Thank you for choosing Frontier Ford, come back and see us again!
Great job! Jon was very friendly and helpful! He took care of my car's recall and subsequent transmission problem!
Business response:
Hi Vince, thank you for sharing this with us! We're happy to hear about that Jon provided top notch service and had your vehicle safely back on the road. It was a pleasure working with you and we look forward to helping you out in the future!
Frontier Ford It went well.The oil change was the first one for this vehicle that I bought from Frontier Ford and the first oil change was free.
Business response:
Thank you for the awesome review! We are very happy to hear about your top-notch service experience, and we appreciate the repeat business. Thank you for choosing Frontier Ford, come back and see us again!
Review Thanks for the service and no charge based on maintenance contract. Also for the final checkout form with recommendations.
Business response:
Thank you for the positive rating, George! We are very happy to hear that you enjoyed your service experience and we look forward to having you back again soon!
1997 E-350 (V-10) Emission Control System Concern Brought my E350 (V-10) Chateau Van in for 222,000 mile maintenance. Very satisfied with that service. Expressed concerns that past smog test emission results have been on the rise over recent years and I am worried that the vehicle may not pass required CA emission standards for Dec 2017 or 2019. Sensor & diagnostic tests indicated that all hardware meet current requirements but that does not speak of the future serviceability of the vehicle. Asked service rep to check techni... read more
Business response:
Thank you for sharing your experience with us, Richard! We are so pleased to hear that you were satisfied with your experience, and we hope our team was able to help with all of your concerns. It was a pleasure working with you, come back and see us again soon!
Service Review I'm very happy with the service but extremely disappointed with the CPO experience I've had. Replacing brakes, rotors, tires and transmission flush all within 10k miles is not acceptable.
Business response:
We appreciate your feedback of our Staff's outstanding service, Mathew! We hope to be of service to you again! Take care!
Excellent Repairs/Service. Mediocre communication The service on my vehicle took two weeks to complete. I understand a lot was going on, and I am grateful the entire $6500 repair was covered by the Ford Powertrain Warranty, But, two weeks? And at no point was I offered a rental car. In fact, when I inquired, I was told a rental was not covered. My biggest grip was, what I consider a lack of communication. I had to call day after day to find out the status, estimated delivery, and cause of the issue. I also had to ask if the ... read more
Business response:
Thanks, Eric, for the positive review. We appreciate the high star rating.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,805 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 9:00 p.m.