This profile has been claimed by the business owner or representative.
Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Great customer service, friendly staff, smooth SUV Great customer service, friendly staff, smooth SUV purchase experience, highly recommend this dealership to everyone
Business response:
Thank you for your review! We're delighted to hear about your positive experience with our team and that you found our staff to be welcoming and helpful throughout your vehicle purchase. It's wonderful to know that the process went smoothly for you and that you're satisfied with your new SUV. Your recommendation means everything to us at Frontier Ford, and we truly appreciate you taking the time to share your experience with others. We look forward to serving you again in the future for all your automotive needs.
Always a simple and easy experience when dropping my Always a simple and easy experience when dropping my truck off for service at Frontier Ford. Helpfull and great communication.
Business response:
Thank you immensely for sharing your positive experience with our service team. We understand how valuable it is when vehicle maintenance feels straightforward and hassle-free. Your feedback about our team's helpfulness and clear communication means a great deal to us. We work hard to make every service visit as smooth as possible for our customers, and knowing that we achieved this during your truck's service appointment truly brightens our day. Your trust in us for your vehicle's care is greatly appreciated.
Well, Dominic took care of me Nicely. Well, Dominic took care of me Nicely. I had an ISSUE with Frontier Ford back in 2019 or so when Mark Podesta was running the Show and I swore I'd "NEVER" Set foot on that property again. Well, Things have change I guess around there as you can see and I have Brought 2 Vehicles in fro Servicing! Great Job Dominic, Thanks for the GREAT Care you provided me and the Wife!
Business response:
Thank you for your wonderful feedback! We're delighted to hear that Dominic provided you with excellent care during your recent visits. It means so much to know that you've had such positive experiences with our service team and felt comfortable bringing both of your vehicles to us for maintenance. Your trust is truly appreciated, especially given your willingness to give us another opportunity. We're committed to continuing this level of exceptional service for you and your wife. Thank you for choosing us for your automotiv... read more
Service On Line booking was straightforward and Service On Line booking was straightforward and convenient. Service agent was helpful. Repair was complete satisfactory.
Business response:
We are pleased to hear about your positive experience with our service team. Your feedback about the online booking system being straightforward and convenient is wonderful to know. We're glad our service agent provided you with helpful assistance and that the repair work met your expectations completely. Thank you for taking the time to share your experience.
Jesus Labrada is a great advisor. Jesus Labrada is a great advisor. He is very patient and knowledgeable and extraordinary helpful.
Business response:
We are overjoyed to hear about your wonderful experience with our team. It means so much to us that you found your advisor to be patient, knowledgeable, and exceptionally helpful throughout your visit. Providing outstanding guidance and support is what we strive for every day at Frontier Ford. Your feedback truly brightens our day and motivates us to continue delivering the exceptional service our customers deserve. We appreciate you taking the time to share your positive experience with us.
Everyone was incredibly friendly, patient and Everyone was incredibly friendly, patient and professional that handled my case. Sebastian who greeted me initially when I arrived to get me started and then Jesus who handled my vehicles inspection and recommended repairs to completion. Quality service and repair time. Thank you!
Business response:
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team's friendly and professional service. It's great to know the vehicle inspection and repair process went smoothly from start to finish. We appreciate your kind words and look forward to serving you again at Frontier Ford.
I've been a customer for almost 10 years. I've been a customer for almost 10 years. I've been happy with their service the whole time, until the time previous to my most recent service. Something changed at Frontier around that time. They were completely dis-organized. They kept my car for 5 or 6 days. That in itself may have be unavoidable, but not informing me what was going on and giving me the run around for days was unacceptable. I need my car, I can't go 6 days not knowing anything about its status. If I could call and... read more
Business response:
Thank you for your loyalty for nearly a decade and for giving us another opportunity to serve you. We truly value your continued trust in us. We're pleased to hear that your most recent experience showed improvement and that our valet service was helpful for you. While we know there's still room for enhancement, we're committed to getting back to the high standard of customer service you experienced during your earlier years with us. Your feedback about the different departments helps us identify specific areas where we can ... read more
Quickly fixed the problems of my Mustang Mach E. Quickly fixed the problems of my Mustang Mach E. The advisers are professional and knowledgeable.
Business response:
We are overjoyed to hear that your service experience exceeded your expectations. Your feedback about the swift resolution of your vehicle's issues truly means a lot to us. We take great pride in having service advisers who bring both professionalism and extensive knowledge to every customer interaction. It's wonderful to know that our team was able to get your vehicle running smoothly again in a timely manner. Thank you for taking the time to share your positive experience with us.
Very happy with Frontier Ford service dept. Very happy with Frontier Ford service dept. Everything went smoothly. Came in got written up, waited for my 1st service, the vehicle was brought up when it was completed, and I was off.
Business response:
Thank you for sharing your positive experience with our service department. We're delighted that your first service appointment went so smoothly from start to finish. It's wonderful to hear that our team made the process efficient and hassle-free for you. Your satisfaction with the seamless service experience means a great deal to us, and we look forward to continuing to provide you with excellent care.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,650 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.