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Frontier Utilities
- Houston, TX
About this business
Frontier Utilities is your go-to energy company that provides electricity and natural gas to residential and commercial customers in the Texas and Northeast markets. We distinguish ourselves by supplying our customers with good value and highly personalized service using our proprietary industry-leading technology. The Frontier experience revolves around our commitment to our customers and our communities. We are continuously contributing to the communities we serve. We are actively making positive impacts through several l... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
⭐ 1 Star I would not recommend Frontier Utilities to anyone! My electric bill is an outrageous $400, and to make matters worse, they charge a $25 late fee for being just one day late—all while we’re in the middle of an inflation crisis! The rates are already high, and this company has no flexibility or understanding for customers who may need a little grace. I expected better customer service and more reasonable policies. If you’re considering switching to them, think twice! I’ll definitely be looking for another provider A... read more
I would not recommend Frontier Utilities to anyone! My electric bill is an outrageous $400, and to make matters worse, they charge a $25 late fee for being just one day late—all while we’re in the middle of an inflation crisis! The rates are already high, and this company has no flexibility or understanding for customers who may need a little grace. I expected better customer service and more reasonable policies. If you’re considering switching to them, think twice! I’ll definitely be looking for another provider ASAP.
Frontier Utilities is a terrible company. They are very deceptive with their billing methods. They use a 28 to 35 day billing cycle and frequently won't inform you in your acct what day the billing cycle ends until late into the cycle. Their customer service is based in a foreign country (Ecuador I believe) and their agents can only help you if your issue fits their word track scripts. Wnen you ask for a US based agent they give you the runaround, I guess hoping you'll get frustrated and hang up. When it came time to renew m... read more
If I could give a negative star I would this company is trash, u can't ever get someone that speaks English enough to voice your concerns or the over priced electricity, I had a bill for 395 the first month after taking a 125 bill credit off, the next month it's over 400 dollars after the credit and get this it was nice and cool for several days so we didn't run any air what so ever and its close to 500 with almost a week without using any air and other than that nothing changed in usage so DO NOT GO WITH THIS COMPANY, There... read more
This company deserves ZERO STARS for customer service and competence. If you want your electric service cutoff on a hair trigger, then Frontier Utilities is the company for you. Today was the second instance in two years where Frontier Utilities cut electric service to my home. Let me explain. I have enrolled with Frontier for automatic payment of electric bills to be charged to a credit card. Sound foolproof? Not at Frontier. Credit cards sometimes create problems with the automatic payment regimen. One characteristi... read more
I called in for service and finished all the agreements. To not have to pay a deposit, I had to unlock my credit. I did it immediately after the call. I received no confirmation email so I called the next day. The rates had gone up and they would not honor the agreement I had made the day before. The representatives promised to get things worked out but they never did. I was on the phone for long periods of time on hold. Two of the reps that led me on were David and Amanda. I called again the next day and my tracking number ... read more
company is a scam
Their rate is extremely expensive. They use offers that do not lower the rate enough, they only grant it for meeting the requirement. When comparing with other energy companies and friends there is a difference of approximately $100 to 140 per bill.
This Frontier Electric company is a fraudulent company that manufactures fake kw of electricity the customer has used. Before I moved to a different electric company, I always checked a whole year of how much kw I used monthly so that I can purchase a plan that works for me. I live in a small place, 944sq ft condo, I put the heat at 67 and cool at 78. I am very conscious of how much energy I used. I cook once a week as I don't mind eating the same thing for a week. I do not own a tv or computer, just a phone. My 2nd bi... read more
Frequently asked questions about Frontier Utilities
How is Frontier Utilities rated?
Frontier Utilities has a 4.7 star rating with 18,136 reviews.
When is Frontier Utilities open?
Frontier Utilities is open now. It will close at 8:00 p.m.