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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Not As Advertised. Three of my kids have Gabb devices. They have been gone from the house today for at least a couple hours apiece, yet their location shows them all at home. Update: Location seems to have improved, but real-time would be nice.
Business response:
Hi Jason, thank you so much for the update! We’re glad to hear the location has improved. We completely understand wanting more real-time updates and appreciate the feedback. GPS accuracy can sometimes be affected by buildings, trees, signal strength, or a limited view of the sky, which can cause temporary location drift before updating again.
I had difficulty pairing the device someone gave my son, but the customer service reached out and w were extremely helpful. it turned out that the person who gave us the watch had not properly unpaired their own account and that was the issue. They walked me through the set up and it was very easy after that. We are happy with the watch so far.
Business response:
Thank you so much for updating your review and sharing your experience with us! We’re so glad our team could help get everything sorted out and make setup easier. We truly appreciate your support and hope your son continues enjoying his watch! 💙 😊
GPS used to be delayed but work. Now it's not working at all. Frustrating as a parent with a teen... App improved with many Gabb tech support interventions, but still not consistently accurate for location.
Business response:
Hi Marie, thank you for the updated review and for continuing to work with us. We’re glad there’s been some improvement, and we truly appreciate your patience and feedback as we continue working to improve location accuracy.💙
update: after not being able to locate my son's watch, we're back in business! I must say, their customer service reps are quick and proactive. they reached out to me and the problem was resolved. they really seem to care about their customers. I'm glad things worked out.
Business response:
Hi Joel, thank you so much for sharing this. It truly means a lot to us! We’re so happy everything is back up and running. It means a lot to hear you felt supported, and we’re always here if you need anything. 💙
Update 2: I must say, Gabb's customer service is wonderful! The location tracking is still spotty and the parent app makes me sign in repeatedly, but the customer service reps are worth the increase from 1 star to 3. Improve the location and the parent app and add downtime, and you can easily have 5 stars.
Business response:
Hi Sharryn! Thank you for the update. We really appreciate it. We’re so glad our support team helped! We hear you on the location tracking and repeated sign-ins—that’s not the experience we want. Your feedback (including downtime features) has been shared with our team.💙
I've rewritten a review many times. This is my final thoughts after having Gabb phones for 2 years. Customer service is SO GOOD - very helpful/responsive. I'd give 5stars for them alone. However the GPS location falls a bit short. It works most of the time on our kids phones, but as soon as they enter a building (work, gym, school) it will stop working. I'm told they are working on the issue - my review will be 5stars when that is fixed!
Business response:
Hi Joy, thank you so much for sharing this, and for being with us for 2 years. We truly appreciate your kind words about our support team. We hear you on the GPS. It can be less accurate indoors or around materials like brick or metal, since it works best with a clear view of the sky. We really appreciate your patience. 💙
it's buggy and frustrating
Business response:
Hi Kristina, we’re sorry to hear this has been buggy and frustrating to use. We understand how disappointing that can be, and we appreciate you sharing your experience with us. Our team has reached out to learn more about what’s happening and to help work toward a resolution. Thank you for allowing us to look into this!
UPDATE tech support very helpful. 5/18/26. Here I am again 4/24/2026. Another complaint. I tried to get support help and it lead nowhere. Phone will talk and text but cannot locate on GPS. Stuck on location from over 24 hours ago. I have completed all troubleshooting steps with no results. Previous complaint was resolved: I don't like this since the updates. I get 3 messages at the same time that my son left a facility and he didn't.
Business response:
Hi Sandra! Thank you so much for the update and for giving us another chance to help. We’re really glad our support team was able to assist you and help turn this experience around. We truly appreciate you sticking with us and taking the time to share the update! 💙
Edited to add: The developers have fixed my issue and so far I do like the watch. I have had 2 watches that fail to pair with the app. I am so over it. customer service is friendly and helpful, but still unable to resolve the issue. im still on the phone with support (multiple hold periods), so let's see what happens. Im agitated and not very hopeful. Wishing I had gone with Bark Watch.
Business response:
Hi! Thank you so much for updating your review and giving us another chance. We know the pairing issues were frustrating, and we truly appreciate your patience while our team worked through everything with you. We’re so glad the issue has been resolved and that you’re enjoying the watch so far!💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.