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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I've rewritten a review many times. This is my final thoughts after having Gabb phones for 2 years. Customer service is SO GOOD - very helpful/responsive. I'd give 5stars for them alone. However the GPS location falls a bit short. It works most of the time on our kids phones, but as soon as they enter a building (work, gym, school) it will stop working. I'm told they are working on the issue - my review will be 5stars when that is fixed!
Business response:
Hi Joy, thank you so much for sharing this, and for being with us for 2 years. We truly appreciate your kind words about our support team. We hear you on the GPS. It can be less accurate indoors or around materials like brick or metal, since it works best with a clear view of the sky. We really appreciate your patience. 💙
update! apparently we had a defective phone. Gabb replaced it and now everything works perfectly. updated rating to 4/5 stars. tasks don't work right and it was one of the main reasons I bought the watch 3e for my son. gps part works perfectly as does texting. calling works but can be hard to hear.
Business response:
Hi! We’re really sorry for the frustration. We know how important Tasks are, especially when that’s a main reason for choosing the Watch 3e. We’re aware of the tasks issue and our team is actively working on it. We’d also like to look into the call audio with you. We’ll be reaching out directly to help and appreciate you sharing your experience.
2nd Update: Here we go again! My kids can't receive or make calls or texts. You sure did take the payment tho! Lawsuit waiting to happen when a chold is in an emergency and I am here for it. It's a little different to get used to over traditional cell phones. I needed assistance from a human due the SIM card not functioning properly at first. I received a call at home and we did a reset and we are now online and good to go. I feel at ease knowing my kids can reach me when they are not with me!
Business response:
Hi Raedena, thank you for sharing this update. We’re really sorry for the earlier frustration with calls and texts not working. We’re glad our team was able to help reset the device and get everything back online. It’s great to hear your kids can now reach you when they need to. If anything comes up, our team is always here to help. 💙
update: the gabb staff reached out and after troubleshooting determined a further update would be required to fix the bug. the latest update on feb 23rd fixed the issues with tasks original: since the latest update I am unable to see or assign tasks at all.
Business response:
Hi Tara. This does sound super frustrating! We are truly sorry for these issues that you are experiencing with the tasks on your device! We would like to get more background into these issues and resolve them. We have reached out!
Step counting remains broken. Mostly pleased otherwise
Business response:
Hey, Brian! We’re really sorry to hear the update has caused issues with location tracking and step counting. That’s definitely frustrating. Our team will be reaching out to you directly so we can gather a few details and work toward a fix as quickly as possible. Thank you for bringing this to our attention.
After the update I am no longer able to add new contacts to my child's contact list. I see an error message in red that says "please select child first". I only have one child account. Update: Customer service was very helpful. I was able to resolve the issue after resetting the watch. Nothing was lost on the watch so that was nice. Customer service definitely went above and beyond.
Business response:
Hi Mitch, we’re truly sorry you’re running into this, and we completely understand how frustrating and confusing that must feel, especially when you only have one child account. Our team has reached out to investigate what’s happening and work toward a fix, or explore alternative options if needed.
Review edited on 2/24/26: The Gabb team reached out to me personally. I am quite impressed with this service. We had some hiccups, but eventually we were able to pinpoint the issue and got it fixed. Everything is working as expected now and we are happy with the service. Great job Gabb! Original Review: Come on Gabb, improve your app. What is the point of this watch, if the app doesnt even work right? Its glitchy, slow to update location (which is super important), and unreliable.
Business response:
Hi Christina, thank you for sharing this update! We’re so happy we could connect with you, work through the issues, and get everything running smoothly. Your patience means a lot to us, and we’re grateful to have you as part of the Gabb family!💙
not able to track. worked good for a little while and now I can't track my son at all. Gabb was very helpful in correcting the situation however still the app didn't allow tracking.
Business response:
Hi Louise, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out!
Update: Gabb reached out and sent me a new watch. After a few hiccups. the apps are now functioning well. Terrible Experience. GPS is delayed. now the watch 3se is only on black screen and i cannot even turn it back on, i tried to remove and repair the device. We hardly used it, had for 1 year. Would not recommend getting stuck in a contract for a service that cannot be used.
Business response:
Hi Mihaela! We are so sorry to hear about your experience. This isn’t what we want for our customers. We’d like the chance to help and look into what’s going on with your watch and address the screen and the GPS issues! A member of our team will be reaching out to you directly to assist and work toward a resolution.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,914 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.