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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I've had trouble with our recent 2 watches & the app. However, customer service has been really good the entire time. They've been friendly and have really tried to help. They replaced the watches we had, so tentative 4 stars for now. Hoping for success! The generation of watches before these worked fine. Issues with the upgraded watches before replacement: speech2text bugged, having to restart watches all the time for features to work, poor battery, gps not reliable, focus mode/alerts bugged.
Business response:
Hi Chole, thank you so much for updating your review! We truly appreciate your patience as we worked through those watch and app issues. We’re hopeful the replacements run smoothly and want you to know you’ll always be one of our top priorities if anything comes up.
Extremely painful to set up. (gabb watch 3e, I have 2 (2 kids)) The initial set up process took days. tech support chat was very helpful and responsive and eventually replaced both watches. The set up of the replacement watches went very smoothly. texting and calling works well. The task app and focus mode settings are very buggy and poorly documented. Support chat was again very helpful with this, but provided inconsistent information and links to conflicting documentation. hoping for a fix.
Business response:
Hi Acorn, thank you for updating your review and for your patience. We’re so sorry the setup was frustrating at first, but we’re glad things went smoothly with your replacements. Our team is working on improving Tasks, Focus Mode, and support documentation. Your feedback truly helps us get better!
impossible to cancel subscriptions. update: they contacted me and helped me out. which was nice. still not obvious how to do it or easy from the app
Business response:
Hey Greg! We are sorry to hear that the cancellation process has been such a hassle. We are happy to look into this for you. We've reached out directly to help!
as many have said, GPS is very slow; up to 12 hours before it refreshes. there had been at least two times that I really needed the GPS to be working and couldn't get it to refresh. that's frustrating. there are times, that the phone calls and text messages won't go through or be received. really frustrating when it coincides with GPS not locating. I don't want to switch to a different server though, because in a whole I feel this safest phone for teens; safety is built in priority.
Business response:
Hey, Lynda! We’re so sorry for the frustration with GPS updates and connection issues. That’s definitely not the experience we want for you. We’ll be reaching out directly to help get this resolved and make sure everything’s working as it should.
Edited: Customer service has been fantastic working with us so far. We are getting a new watch. I will update with more stars if this new watch works better. Thanks Gabb It was working great previously, but now all the extra features have stopped working. I can't assign tasks. I can't turn off focus mode. I get 2 notifications every time instead of one.
Business response:
Hello Jenny, we’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it can be when features stop working as expected, and we definitely don’t want our customers to have to deal with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
Extremely painful to set up. (gabb watch 3e) The set up process takes hours/days for the watch and app to update and start working, but the instructions and ai assistant do not make this clear. Human phone support is very good - friendly, supportive, and helpful. Once set up the watch works pretty well and my 9yo child loves it. so I got another for my other child. The 2nd watch seemed set up (after a day of waiting) but required reboot to actually work. App menus unintuitive but work w practice
Business response:
Hey, Acorn! Hi there! We’re sorry the setup was so frustrating, but we’re glad your kids are enjoying their watches. We’ll reach out directly to help ensure everything is working smoothly and make the process easier for you.
my Kids loves it just has a few kinks
Business response:
Hi there! We're so glad your kids love their devices, and we're truly sorry to hear about the kinks. We know how important it is for it to work as expected. If you run into any other issues, please reach out via the MyGabb app under “App Feedback” or DM us on Facebook or Instagram—we’d love to help!
Don't buy, this is garbage. not working, and support does not help. Updating: Support reach out and return some money for the phone I got from them.
Business response:
Hello, Vitaly! Thank you for updating your review. We’re so sorry to hear about the issues you experienced. We're glad our team was able to help. Please let us know if there is anything else we can help with.
location is not working. we have had so many issues with the gabb services for a while now. we are looking elsewhere. UPDATE: location is still persistent and works intermittently. they don't have a true fix for it from what i can tell. so its still not very reliable. when it does work it works well.
Business response:
Hi Alishia! We’re so sorry you’ve been running into these issues with location. We completely understand how important this feature is. We’ve reached out to you directly so we can take a closer look, troubleshoot, and work toward a resolution together. We’d love the chance to help make things right.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,710 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.