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Gabb
- Technology
- Lehi, UT
About this business
About Gabb Gabb is an American technology company that specializes in safe tech and parent education. With child cell phones and children smart watches, Gabb offers the solution to digital communication in steps, offering parents peace of mind.
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My child checking off their chore list activates my phone to say the activity needs to be confirmed but when I do so, the watch never updates to show the chore activity was confirmed. It remains “yellow” as a tentative selection. Otherwise, a serviceable watch and app.
The most recent update took what little was working and completely threw it in the trash. 90% of the time, it has no idea where the devices are. My users are not able to update their tasks to get in app coins and it does not track their steps. If I had known this would be our experience, I never would have purchased these devices.
Business response:
We are truly sorry to hear about the frustration you have experienced, especially after the recent update. This is not the experience we want you or your users to have with your Gabb devices. We would really appreciate the chance to help resolve this for you. When you have a moment, please reach out to us through Facebook or Instagram DMs and mention your review so we can look up your account and provide more direct support. Thank you again for your feedback. It helps us continue to improve and better support families like y... read more
App is no longer giving my son's location. Every time I login it says “can't locate your device”. If this keeps going on like this, I will have to deactivate my service and find a different one. I purchased this so that I can locate my son, who has Autism. Update: 5/23/25: I called customer service today, and the lady who helped me fix the issue. Changing my 1 star to 4
Business response:
Hi there! We’re so sorry the app isn’t working the way it should, especially when it’s something as important as tracking your son’s location. One quick thing that can often help is logging out, fully deleting the app, then reinstalling it and logging back in. If that doesn’t do the trick, please send us a message on Facebook or Instagram and mention your review. We’d love to take a closer look and help get this resolved for you as quickly as possible.
Ever since this last major update, the app doesn’t work most of the time. I can’t get the devices location which is 99% of what I use the app for. Update: uninstalling and reinstalling the app fixed the issue of not being able to see locations. But I’m still having to log into the app way too often which is a nuisance. Why can’t it keep me logged in all the time?
Business response:
Hi there! We are really sorry to hear that the app has not been working reliably since the last update. We know how important it is to be able to check your child's location, and we understand how frustrating this must be. We want to help get this resolved as soon as possible. Please send us a direct message on Facebook or Instagram so we can locate your account and assist you further. Be sure to mention your review when you message us, as this helps us prioritize your issue and provide better support.
My sons watch had not updated for 23 hours and says it’s at 3% but the watch is fully charged. I have tried to turn watch off and turn back on, I’ve logged out of the app I’ve used the refresh on the app and nothing is refreshing. Not sure if the update I got an email about today went through but if it did it didn’t work and made the app useless as of right now.
Business response:
Hi there! We're so sorry to hear about the issues you're experiencing with your son's watch and the app not updating correctly. We understand how frustrating this must be, especially when you're relying on the device for peace of mind. We’d be more than happy to help get this worked out for you. Please reach out to us via direct message on Facebook or Instagram so we can assist you further. Be sure to mention your review when you contact us—this helps us prioritize your issue and get you the support you need as quickly as po... read more
After this recent update to the app I will get a notification saying my child has left the home zone but as soon as I open the app it says “we weren’t able to find your devices.” I’ve also had a few instances where it showed my daughter was 5 miles out of her zone when in fact she was in the house with me. Not very reliable, which is the whole point of the GPS aspect.
Business response:
Hi There! thank you for sharing this — we’re sorry for the trouble you’ve experienced since the recent app update. We know how important it is for the GPS to be accurate and reliable, especially regarding your child’s safety, and we completely understand how unsettling it must be to see location errors like the ones you described. When you have a moment, please send us feedback through the app by tapping the menu icon in the top left and selecting “App Feedback.” You can also DM us on Facebook or Instagram and mention this r... read more
I’m not sure why they needed to create a whole new app when the old one was working just fine. Don’t get me wrong, when it works it works, but it has far more “bad days” than good. It has trouble loading the map, updating locations/battery life, and when there are TWO notifications the red bubble tells me there are 56. It’s a good start, but definitely needs work. We’ll continue to use it because we love the watches, and it’s affordable, but I really hope that all the kinks get resolved sooner rather than later.
Business response:
Hi there! We're glad to hear you love the watches and are continuing to use them, but we’re sorry to hear the app hasn’t been as reliable as it should be. Our team is always working to improve the experience and feedback like yours is really helpful. We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it qui... read more
UPDATE 05/13/25 Things are finally working again after considerable troubleshooting with Gabb’s customer service. I increased my rating from 1 to 3 stars only because customer service was really good at communicating. I still have serious doubts about the tech and cell service this company provides. I’m still not comfortable relying on this part of the service to work. UPDATE 05/01/25 The update allows for contacts to appear, however, the Import Contact function does not work and so when I try to enter the guardian manually,... read more
Business response:
Hey there Brock! We're truly sorry for the frustration this issue has caused, especially when it comes to something as important as adding in those contacts. We’d love to learn more and help make things right. We have reached out directly. We hope to talk to you soon!
Contacts won’t add
Business response:
We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 4.8 star rating with 2,912 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.