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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The GPS is pretty slow to update and not quite accurate. I wish the battery life would last longer for her as well, it only lasts about 9 hours. Most of that time, it's locked into Focus Mode so I know she's not playing with it, but the customer support is top notch, they've reached out several times to help me with specific and nonspecific issues. I genuinely believe this product will improve, so I'm sticking with it.
Business response:
Hi Lacie, thank you for sharing your experience! We appreciate your patience with the GPS and battery life, and we’re glad our Customer Support team has been there to help along the way. Your feedback is incredibly valuable as we continue working to improve, and we truly appreciate you sticking with Gabb!
Step counting works but history remains broken. Excellent text-based customer service, replaced device for greatly improved battery life!
Business response:
Hey Brian! Yay!! We're so happy to hear this! We are here to support you and are so glad we were able to help turn your experience around! Please always feel free to reach out to us if you have questions or need assistance; we're happy to help!
Step counting works but history remains broken. Excellent customer service, mostly pleased otherwise
Business response:
Hi Brian! Thank you so much for the update. We're glad to hear the step counting is working again, and we really appreciate your kind words about our customer service. We're sorry to hear the step history is still not working as expected. We're always here to help, so please don't hesitate to reach out if you'd like to continue troubleshooting.
Update: After speaking with Gabb's customer service, we finally resolved the issue, and my daughter's watch is now displaying the location. I updated my rating to reflect their outstanding customer service and support. The watch was working well, but now the app and watch no longer shows my daughter's location. It might be off, have no network, or have a low GPS signal, but we're in a good area. I'm frustrated after replacing her lost watch and trying to troubleshoot without success.
Business response:
Hi Nicole! Thank you so much for updating your review! We're so glad we were able to get your daughter's watch location working again. We truly appreciate your patience and your kind words about our customer service team. If you ever need anything, we're always here to help!💙
The watch lasts well for about a year. we've had 3, better luck with this one charging at night and then turning off for the night, when It is turned on in the morning it lasts all day. Oddly, I have removed all of the "safe zones" to conserve battery further (and we don't really need that anymore) and one seems to be stuck on, always alerting me when we go anywhere. however it doe not show any safe zones in the app. I'm sure this is using extra phone battery. otherwise everything works well.
Business response:
Thanks for sharing your experience! We’re glad to hear this watch has been working well overall and that charging overnight has helped battery life. We appreciate the feedback! If you'd like us to take a look at the safety zones/notifications for you, please DM us via Facebook or Instagram and mention your review. Thanks!
I like the safety but gps does not work well
Business response:
Hi Skye! Thank you for your feedback. We're glad you appreciate the safety features, but we're sorry the GPS didn't perform as expected. We understand how important reliable location information is. We'd love the opportunity to learn more and see how we can improve your experience. We'll be reaching out to you directly!💙
*Edit: Issue was not with the app, but a different system issue. I worked with Gabb customer support to get the issue resolved. * Please fix the app to once again fully work with the Gabb Watch 2. Location and battery status no longer work for the Gabb Watch 2.
Business response:
Hi Matthew, thank you so much for taking the time to update your review. We’re happy to hear our support team was able to work with you and help get the issue resolved. We truly appreciate your patience while we looked into everything, and we’re grateful for the opportunity to make things right! 😊
Finding more and more issues, we've had this thing for a week, the GPS is pretty slow to update and not quite accurate. the step counter, which seems like a pretty basic version compared to the competitors, does not work. It's counting all steps for the current day. So every step she's taken since she has owned the watch just stacks up on the current day. So according to her watch 0 steps for the past 6 days and 22,000 steps today by 9am.
Business response:
Hi Lacie, thank you for sharing this with us. We’re sorry you’ve been running into these issues, especially after only having the watch for a week. We understand how frustrating GPS delays and step tracking concerns can be when you’re counting on these features to work. Our team has reached out to help fix these issues or look into other options.
it's buggy and frustrating
Business response:
Hi Kristina, we’re sorry to hear this has been buggy and frustrating to use. We understand how disappointing that can be, and we appreciate you sharing your experience with us. Our team has reached out to learn more about what’s happening and to help work toward a resolution. Thank you for allowing us to look into this!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.3 star rating with 5,053 reviews.
When is Gabb open?
Gabb is open now. It will close at 3:00 p.m.