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Gabb

3.5

About this business

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat7:00 a.m. to 3:00 p.m.
SunClosed
3.54,652 reviews
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Acorn Pooley's profile image
Acorn Pooley 
a day ago

Extremely painful to set up. (gabb watch 3e) The set up process takes hours/days for the watch and app to update and start working, but the instructions and ai assistant do not make this clear. Human phone support is very good - friendly, supportive, and helpful. Once set up the watch works pretty well and my 9yo child loves it. so I got another for my other child. The 2nd watch seemed set up (after a day of waiting) but required reboot to actually work. App menus unintuitive but work w practice 

Business response:

Hey, Acorn! Hi there! We’re sorry the setup was so frustrating, but we’re glad your kids are enjoying their watches. We’ll reach out directly to help ensure everything is working smoothly and make the process easier for you. 

Allcoast Auction & Realty's profile image
Allcoast Auction & Realty 
6 days ago

my Kids loves it just has a few kinks 

Business response:

Hi there! We're so glad your kids love their devices, and we're truly sorry to hear about the kinks. We know how important it is for it to work as expected. If you run into any other issues, please reach out via the MyGabb app under “App Feedback” or DM us on Facebook or Instagram—we’d love to help! 

Tom Tanin's profile image
Tom Tanin 
a week ago

Having a minor issue with the app. We cannot add another parent to supervise my child. Only the parent that setup the phone can supervise. The app won't let us add another parent. After chatting with customer support, the work around is to login with the same account on multiple devices. Thank you to the MyGabb team for their great support! 

Business response:

Hey there! Thanks so much for your update, Tom! We also appreciate your feedback, and we want you to know we are working to include this option for all parents. We appreciate you! 

Laurel Davis's profile image
Laurel Davis 
2 weeks ago

I have had several issues with the Gabb watch 3e, and mixed experiences with customer service. They did replace the watch eventually, but it hasn't been problem-free. 

Business response:

Hi Laurel, we appreciate you updating your review and giving us another chance! We’d love to keep improving your experience. 

Michaele Hines's profile image
Michaele Hines 
2 weeks ago

Edit: I was contacted by customer service to resolve the issues I was having with saving focus modes and safe zones. Since then Ive not had any more issues with the watch. Frequent issues with saving focus modes and entering in new safe zones. 

Business response:

Hi Michaele! Thanks for sharing your experience. We’re sorry you’ve run into issues with Focus Modes and Safe Zones. These features are so important, and we’d love to help get them working as they should. We’ve reached out to you directly to troubleshoot and work toward a resolution together. 

Shauna Weaver's profile image
Shauna Weaver 
2 weeks ago

I'm updating my review after some super helpful and proactive messages from Gabb. Yes, we had a ton of trouble with our initial Gabb Watch 3e, but the replacement seems to be working OK. My daughter enjoys using it, she can contact people from a list that I select using text or voice, including her friends with Gabb watches. The setup is not super intuitive and the product can be glitchy, but after reading wirecutter, it seems like that is probably par for the course with kids wearables. 

Business response:

Hi Shauna, we’re truly sorry to hear about your experience. We apologize for the issues with your Gabb Watch 3e and the support you received. This isn’t the experience we want for our customers. We’ve reached out to you directly and are committed to making things right. We appreciate your patience and the opportunity to turn this around. 

Susan Katz's profile image
Susan Katz 
3 weeks ago

update: Customer service has been extremely helpful. Spent a lot of time with me trying to figure out the problem. Still a little glitchy but it works well enough for now. 

Business response:

Hi Susan, thank you so much for the update! We're glad our team could help. If any issues come up, we're here and happy to assist further. 

Mike Broker's profile image
Mike Broker 
4 weeks ago

While the watch didn't work for us, due to conditions outside of anyone's control, the service Gabb provided to remedy the issue was top-notch. They were prompt, communicative, and followed up throughout the process to remedy the situation. I was pleasantly surprised. 

Business response:

Hey Mike! Thank you so much for the kind words! While we’re sorry the watch didn’t work out, we’re truly glad our team could support you through it. Your feedback means a lot, and we’re always here if you need anything in the future! 

Brian Baker's profile image
Brian Baker 
3 weeks ago

Had been working but after updating the app my daughter's watch is no longer showing up on the app. Extremely frustrating as I'm trying to get her location and now I can't. If it gets fixed I'll update this, but not happy with the loss of app features... 

Business response:

Hi Brian, we're really sorry to hear that the app update caused your daughter’s watch to disappear. We understand how frustrating and concerning that must be, especially when you're trying to check her location. We’ve reached out to you directly to help get this resolved as soon as possible. 

Frequently asked questions about Gabb

How is Gabb rated?

Gabb has a 3.5 star rating with 4,652 reviews. 

When is Gabb open?

Gabb is closed now. It will open at 7:00 a.m.