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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
update: my first review I was not satisfied with GPS, but everything else about the phone was great! This is a safe phone and I'm grateful for those features. Customer service reached out to me Re: GPS issues we were having, and they were great. We worked on it for hours, It would seem to be fixed and then not work. This went on for a while, we ran out of options and they provided us with a new replacement phone. CS is great check in, still checking in! Best customer service!
Business response:
Hey, Lynda! We’re so sorry for the frustration with GPS updates and connection issues. That’s definitely not the experience we want for you. We’ll be reaching out directly to help get this resolved and make sure everything’s working as it should.
Perfect for teen females!
Business response:
Thank you so much for the 5-star review! We really appreciate it.
Glad to have it. I can see some room for improvement.
Business response:
Thank you so much for the review and your feedback. We really appreciate it.
Dec 2025 update: Gabb Customer Service reached out after my review. Not only were they incredibly helpful, both phones on our plan have been working better than they ever had before. 5stars earned by their service dept! (Nov 2025) 2 star rating. We've had Gabb phones for over a year. Service is spotty - sometimes they get texts, sometimes not, sometimes 20min late. The location NEVER works for either of the phones on our plan.
Business response:
We’re sorry you’ve had this experience! We understand how frustrating it can be to deal with spotty service and inaccurate GPS, and we’d love to help get this resolved. We’ve just reached out to assist you further.
It's a little different to get used to over traditional cell phones. I needed assistance from a human due the SIM card not functioning properly at first. I received a call at home and we did a reset and we are now online and good to go. I feel at ease knowing my kids can reach me when they are not with me!
Business response:
Thank you so much for the update! We’re glad our team could help get the SIM issue resolved and that everything is now up and running. It’s wonderful to hear you feel at ease knowing your kids can reach you when they need to. That’s exactly what we’re here for! 💙
I've had trouble with our recent 2 watches & the app. However, customer service has been really good the entire time. They've been friendly and have really tried to help. They replaced the watches we had, so tentative 4 stars for now. Hoping for success! The generation of watches before these worked fine. Issues with the upgraded watches before replacement: speech2text bugged, having to restart watches all the time for features to work, poor battery, gps not reliable, focus mode/alerts bugged.
Business response:
Hi Chole, thank you so much for updating your review! We truly appreciate your patience as we worked through those watch and app issues. We’re hopeful the replacements run smoothly and want you to know you’ll always be one of our top priorities if anything comes up.
Extremely painful to set up. (gabb watch 3e, I have 2 (2 kids)) The initial set up process took days. tech support chat was very helpful and responsive and eventually replaced both watches. The set up of the replacement watches went very smoothly. texting and calling works well. The task app and focus mode settings are very buggy and poorly documented. Support chat was again very helpful with this, but provided inconsistent information and links to conflicting documentation. hoping for a fix.
Business response:
Hi Acorn, thank you for updating your review and for your patience. We’re so sorry the setup was frustrating at first, but we’re glad things went smoothly with your replacements. Our team is working on improving Tasks, Focus Mode, and support documentation. Your feedback truly helps us get better!
Don't buy, this is garbage. not working, and support does not help. Updating: Support reach out and return some money for the phone I got from them.
Business response:
Hello, Vitaly! Thank you for updating your review. We’re so sorry to hear about the issues you experienced. We're glad our team was able to help. Please let us know if there is anything else we can help with.
location is not working. we have had so many issues with the gabb services for a while now. we are looking elsewhere. UPDATE: location is still persistent and works intermittently. they don't have a true fix for it from what i can tell. so its still not very reliable. when it does work it works well.
Business response:
Hi Alishia! We’re so sorry you’ve been running into these issues with location. We completely understand how important this feature is. We’ve reached out to you directly so we can take a closer look, troubleshoot, and work toward a resolution together. We’d love the chance to help make things right.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,777 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.