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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
After the update I am no longer able to add new contacts to my child's contact list. I see an error message in red that says "please select child first". I only have one child account. Update: Customer service was very helpful. I was able to resolve the issue after resetting the watch. Nothing was lost on the watch so that was nice. Customer service definitely went above and beyond.
Business response:
Hi Mitch, we’re truly sorry you’re running into this, and we completely understand how frustrating and confusing that must feel, especially when you only have one child account. Our team has reached out to investigate what’s happening and work toward a fix, or explore alternative options if needed.
Review edited on 2/24/26: The Gabb team reached out to me personally. I am quite impressed with this service. We had some hiccups, but eventually we were able to pinpoint the issue and got it fixed. Everything is working as expected now and we are happy with the service. Great job Gabb! Original Review: Come on Gabb, improve your app. What is the point of this watch, if the app doesnt even work right? Its glitchy, slow to update location (which is super important), and unreliable.
Business response:
Hi Christina, thank you for sharing this update! We’re so happy we could connect with you, work through the issues, and get everything running smoothly. Your patience means a lot to us, and we’re grateful to have you as part of the Gabb family!💙
not able to track. worked good for a little while and now I can't track my son at all. Gabb was very helpful in correcting the situation however still the app didn't allow tracking.
Business response:
Hi Louise, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out!
Management features don't work if you're not the primary guardian. You can just sign in as them and it will work, though.
Business response:
Hi Louis! We’re really sorry to hear about your experience. That’s not what we want for our customers. We’re actively maintaining and updating the Android version, and we’d like to look into what’s happening on your device. We’ll be reaching out to you directly to help get this resolved.
location feature periodically stops updating
Business response:
Hi there! We're so sorry this has been your experience! We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly!
I've rewritten a review many times. This is my final thoughts after having Gabb phones for 2 years. Customer service is SO GOOD - very helpful/responsive. However, they aren't capable of improving the failures. Main complaint: GPS location. It works most of the time on 1 of our kids phones, works about 10% of the time on the other. Refreshing the location does nothing most of the time, the automatic update is only every 10min. If location is important, I'd recommend going with a Bark Phone.
Business response:
We’re sorry you’ve had this experience! We understand how frustrating it can be to deal with spotty service and inaccurate GPS, and we’d love to help get this resolved. We’ve just reached out to assist you further.
contacted customer service and got a replacement sent out quickly and now I am not having any issues.
Business response:
Hi Richie, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
Update: Gabb reached out and sent me a new watch. After a few hiccups. the apps are now functioning well. Terrible Experience. GPS is delayed. now the watch 3se is only on black screen and i cannot even turn it back on, i tried to remove and repair the device. We hardly used it, had for 1 year. Would not recommend getting stuck in a contract for a service that cannot be used.
Business response:
Hi Mihaela! We are so sorry to hear about your experience. This isn’t what we want for our customers. We’d like the chance to help and look into what’s going on with your watch and address the screen and the GPS issues! A member of our team will be reaching out to you directly to assist and work toward a resolution.
Last update broke location tracking, and step counting remains broken
Business response:
Hey, Brian! We’re really sorry to hear the update has caused issues with location tracking and step counting. That’s definitely frustrating. Our team will be reaching out to you directly so we can gather a few details and work toward a fix as quickly as possible. Thank you for bringing this to our attention.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,871 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.