Gabb

3.5

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.54,710 reviews

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nathan hacker

a year ago

App doesn't work, went through everything, easiest way to get support was through Facebook messenger. Somehow, though, they were able to tell me if my wife was on or off. The phone is fine, just can't do what I want because everything is on the app, they don't even have a desktop setup for it. On the desktop you can see numbers they text and call that's it. Update, Gabb team got in touch again. Seems I had to get with the right person to change something, app works now.

Business response:

Hi Nathan! We're sorry to hear you're having issues with the app. We hope our social media team was able to assist you! Just in case, we have reached out to help if needed.

Lisa Meyer

a year ago

good for my kid. he loves it and I really recommend that if want to monitor your kid then gabb is the one for you.

Business response:

This is so great to hear! Thank you so much for taking the time to leave us a 5-star review!

Nathan Martin

a year ago

EDIT: Customer service worked hard to resolve my issue. It works now! Original review: The app constantly refreshes the login page whenever my wife or myself tries to log in. It is entirely non-functional.

Business response:

Thank you for the review update! We're glad we were able to resolve the issues you were experiencing.

Dave Lackey

a year ago

I had a bunch of complaints concerning location services and equipment issues...customer service reached out and upgraded the device and sorted out the location issues...its only been a couple of weeks, but I am cautiously optimistic that the problems have been permanently sorted out. The customer service handling of the situation was stellar, though. 5 stars later if the band-aids end up being outright cures.

Business response:

Hi Dave, we really appreciate this review. Thank you so much for taking the time to let us know about your experience. We are so glad we could get things resolved for you and that the device is working well.

Kelly Van Eman

a year ago

The last time my child's location updated was June 6th🙄 I've tried many different things to try to correct the issue with no luck. Very disappointing😔 EDIT Customer service was great and was able to fix this issue quickly, hopefully it was just a one time glitch😊

Business response:

Hey Kelly! We are so sorry to hear that the GPS feature has not worked properly and that the troubleshooting you've tried has not helped! We would love to make this right! We have reached out to you privately!

Aaron Orosz

a year ago

This is a simple app that helps track your kids. It's a watch or a phone for your kids. It does exactly what it says it'll do. Awesome

Business response:

Thank you so much for the 5-star review! We are so happy to hear that your device is working well for you! Welcome to the Gabb family; we are happy you're here!

Angela Landry

a year ago

Location could be better, sometimes I'll randomly get notified that my child left the house and the map shows her a few blocks away. Does not do well for my mama heart to get a notification at 11pm that my child left the house after I put her to bed 2 hours prior.

Business response:

Hey Angela! Thank you so much for taking the time to write a review. We are so sorry to hear that the GPS on your device hasn't been performing correctly. We would love to see what we can do to improve this issue for you and reached out to you directly.

Bianca Kruse

a year ago

Very difficult to navigate and didn't come with clear user manual or instructions. Been on phone support everyday since I've had it for my kid. Phone will not let me add photos to his contacts to recognize the person in his contacts. Very frustrating and this should be simple.