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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
last update messed up everything for me. is it possible to downgrade to the previous version? Update: resolved after 2 hours on the phone with the support team. Customer service is very responsive and helpful. Hopefully, the app works correctly from now on
Business response:
We are so sorry to hear you are having some issues with your device after that update Pavel. Unfortunately, it is not possible to go back to the previous update. But we would love the opportunity to look into this for you and help! We have reached out directly.
Update: Customer service did reach out and has been helpful. I hope they have fixed the issues for good. The App and device have been nothing but problems for the entire time we've had them. I have reached out to customer service and the refuse to help me. I've had to factory reset the device at least 3 times. The device has had no contacts for weeks (months) despite them showing in the app. I can't edit the focus modes in the app. The changes won't save. I'm beyond frustrated with Gabb 3 watch.
Business response:
Hi Kelli! We're really sorry you've been running into these issues, and we understand how important it is for everything to work smoothly. We’re here to help and have reached out directly to walk through this with you. Thanks so much for your patience, and we truly appreciate the chance to make this right!
Just amazing
Business response:
Hi Jennifer, Thank you so much for the amazing 5-star review! We’re incredibly grateful for your support and kind words. It means the world to us!
love it
Business response:
Hey, Raymond! Thank you so much for the 5-star review! We are so happy to hear you're loving your MyGabb app and device.
I had previously lost all contacts and Focus Mode settings from the previous app after the 7/2/2025 update. I was able to restore all contacts by clearing cache and data and then signing back in. Focus Mode settings are still gone, so I have to rebuild those. Location updates still take a significant amount of time. Most likely some sort of limitation of the GPS chip or antenna used in the Gabb Watch 2. Need a global location refresh option for all devices on the map.
Business response:
Hi Matthew, thanks for the update — we’re glad your contacts were restored. We know losing Focus Mode settings is frustrating, and we appreciate your patience. We’ve shared your feedback and noted your global refresh suggestion. We’ve reached out to you directly.
Had some difficulties but they were able to restore the issue and now everything is working well. 👍👍
Business response:
Hi Sarah! Thank you for taking the time to leave your review. We really appreciate your feedback and are so glad to hear everything is back on track.
I don't like this since the updates. I get 3 messages at the same time that my son left a facility and he didn't.
Business response:
Hey, Sandra! We’re so sorry for the confusion—that would be frustrating! We recently released an update, and a few users have reported similar issues. Our team is actively working on it. If you’re open to it, we’d love to take a closer look. We have reached out to you directly.
Edit: I power cycled my phone they showed up. Gabb did reach out to assist me. App works fine now. Bad Update, after the update, all safe zones are gone and all my child's contacts are gone. Also can't refresh location as quickly.
Business response:
Hey, Jazmine! We were very sorry to hear that the contacts and location were not working, but are so grateful that after powering the Gabb watch off and back on, things are working as expected! Thank you for updating your review.
terrible at updating location in a timely manner. always delayed
Business response:
Hi there! We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.3 star rating with 5,089 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.