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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Please fix the app! I love your devices and mission, but the app is very frustrating to use on my Galaxy S21 Ultra, it does seem to work fine on my old phone, but I don't carry that one around with me. The app freezes up, if you can get it to do anything at all.
Business response:
Hey Jason! Thank you so much for your feedback. We are sorry that the app has been so frustrating! We have been working hard to improve the app and hope the many updates being rolled out will resolve many of the issues Android users have experienced! Thank you for your support and patience!
We are on our 3rd watch since july. The product itself is pretty unreliable. It will randomly turn off and the battery will drain very quickly some days but then last for multiple days other times. I wouldnt really trust this as a reliable way to communicate. She does have a lot of fun talking with her bestie who also has a gabb watch. Though i would rate this 3 stars, id give the customer service team 5 stars. They are very responsive and work really hard to get problems solved.
Business response:
Hi Erica! We're so sorry your watch randomly turns off and the battery drains quickly, that is frustrating! We would really like to assist in getting this resolved for you. We reached out!
Best investment ever! I can keep track of my kids, communicate with them, and know they are where the device says they are!
Business response:
Hey Carrie! Thank you so much for taking the time to leave us a 5-star review! We're so happy to hear you're loving your devices. We're glad you're a part of our Gabb family.
Slow
Business response:
Hello there! We're sorry to hear about the slow and possibly delayed issues you're experiencing. We would appreciate more details to better assist you, and if it's related to your phone or the MyGabb app. Unfortunately, we couldn't locate anyone under your name. Please send us a message through Facebook or Instagram DM so we can help you further!
Very difficult to get up and running. Maybe work on the steps that it actually takes to get it going. After messing around with the watch for 4 hours and charging fully we finally were able to get it connected to the wifi and app. Found out you can't be logged in on the website and app at the same time so if anyone is having an issue connecting to the app make sure you log off online first then go onto the app. My kids love it and I'm pretty pleased with the over all product. Simplify it a bit
Business response:
Hey Brittany! Thanks for taking the time to leave a review. We're sorry you initially had a difficult time setting it up and getting it paired. We appreciate the feedback!
Edit, update: we were able to finally get both watch and app in sync with one another on our own. Watch is running smoothly and when my son comes home he'll be happy to hear he can finally use it. We are under a 2 year contract and believe everything should continue well during that time. Also, thank you for reaching out!
Business response:
Hey Heather, we're so sorry about all the time sent trying to activate your watch. This does not sound normal and we would over to look more into this situation and help! We have just reached out!
hard to set up, but everything else has been great!
Business response:
Hi Amy, thanks for the review! We are so glad you are part of the Gabb Family!
My 7 and 9 year old have these. I like being able to set zones around their spaces. They can explore our neighborhood freely, and I get notified if they leave that perimeter. I have zones set for school and for grandpa. It's a nice balance of giving them freedom and safety. My only issue was the initial set up of the devices. They were not counting their steps. It took 2 weeks to resolve which was frustrating after such a big purchase, but it did get fixed.
Business response:
Hey Reese! Thank you for your feedback. We are so sorry that your step counter took 2 weeks to fix. We are glad to hear that it's up and running now. We are so excited that your 7 and 9-year-olds are able to explore, and you have the peace of mind you need to allow them to! Welcome to the Gabb family; we're happy you're here!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,630 reviews.
When is Gabb open?
Gabb is closed now. It will open on Monday at 7:00 a.m.