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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I like the safety but gps does not work well
Business response:
Hi Skye! Thank you for your feedback. We're glad you appreciate the safety features, but we're sorry the GPS didn't perform as expected. We understand how important reliable location information is. We'd love the opportunity to learn more and see how we can improve your experience. We'll be reaching out to you directly!💙
*Edit: Issue was not with the app, but a different system issue. I worked with Gabb customer support to get the issue resolved. * Please fix the app to once again fully work with the Gabb Watch 2. Location and battery status no longer work for the Gabb Watch 2.
Business response:
Hi Matthew, thank you so much for taking the time to update your review. We’re happy to hear our support team was able to work with you and help get the issue resolved. We truly appreciate your patience while we looked into everything, and we’re grateful for the opportunity to make things right! 😊
Not As Advertised. Three of my kids have Gabb devices. They have been gone from the house today for at least a couple hours apiece, yet their location shows them all at home. Update: Location seems to have improved, but real-time would be nice.
Business response:
Hi Jason, thank you so much for the update! We’re glad to hear the location has improved. We completely understand wanting more real-time updates and appreciate the feedback. GPS accuracy can sometimes be affected by buildings, trees, signal strength, or a limited view of the sky, which can cause temporary location drift before updating again.
I had difficulty pairing the device someone gave my son, but the customer service reached out and w were extremely helpful. it turned out that the person who gave us the watch had not properly unpaired their own account and that was the issue. They walked me through the set up and it was very easy after that. We are happy with the watch so far.
Business response:
Thank you so much for updating your review and sharing your experience with us! We’re so glad our team could help get everything sorted out and make setup easier. We truly appreciate your support and hope your son continues enjoying his watch! 💙 😊
GPS used to be delayed but work. Now it's not working at all. Frustrating as a parent with a teen... App improved with many Gabb tech support interventions, but still not consistently accurate for location.
Business response:
Hi Marie, thank you for the updated review and for continuing to work with us. We’re glad there’s been some improvement, and we truly appreciate your patience and feedback as we continue working to improve location accuracy.💙
update: after not being able to locate my son's watch, we're back in business! I must say, their customer service reps are quick and proactive. they reached out to me and the problem was resolved. they really seem to care about their customers. I'm glad things worked out.
Business response:
Hi Joel, thank you so much for sharing this. It truly means a lot to us! We’re so happy everything is back up and running. It means a lot to hear you felt supported, and we’re always here if you need anything. 💙
it's buggy and frustrating
Business response:
Hi Kristina, we’re sorry to hear this has been buggy and frustrating to use. We understand how disappointing that can be, and we appreciate you sharing your experience with us. Our team has reached out to learn more about what’s happening and to help work toward a resolution. Thank you for allowing us to look into this!
UPDATE tech support very helpful. 5/18/26. Here I am again 4/24/2026. Another complaint. I tried to get support help and it lead nowhere. Phone will talk and text but cannot locate on GPS. Stuck on location from over 24 hours ago. I have completed all troubleshooting steps with no results. Previous complaint was resolved: I don't like this since the updates. I get 3 messages at the same time that my son left a facility and he didn't.
Business response:
Hi Sandra! Thank you so much for the update and for giving us another chance to help. We’re really glad our support team was able to assist you and help turn this experience around. We truly appreciate you sticking with us and taking the time to share the update! 💙
Edited to add: The developers have fixed my issue and so far I do like the watch. I have had 2 watches that fail to pair with the app. I am so over it. customer service is friendly and helpful, but still unable to resolve the issue. im still on the phone with support (multiple hold periods), so let's see what happens. Im agitated and not very hopeful. Wishing I had gone with Bark Watch.
Business response:
Hi! Thank you so much for updating your review and giving us another chance. We know the pairing issues were frustrating, and we truly appreciate your patience while our team worked through everything with you. We’re so glad the issue has been resolved and that you’re enjoying the watch so far!💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.3 star rating with 5,089 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.