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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
GPS used to be delayed but work. Now it's not working at all. Frustrating as a parent with a teen... App improved with many Gabb tech support interventions, but still not consistently accurate for location.
Business response:
Hi Marie, thank you for the updated review and for continuing to work with us. We’re glad there’s been some improvement, and we truly appreciate your patience and feedback as we continue working to improve location accuracy.💙
update: after not being able to locate my son's watch, we're back in business! I must say, their customer service reps are quick and proactive. they reached out to me and the problem was resolved. they really seem to care about their customers. I'm glad things worked out.
Business response:
Hi Joel, thank you so much for sharing this. It truly means a lot to us! We’re so happy everything is back up and running. It means a lot to hear you felt supported, and we’re always here if you need anything. 💙
Update 2: I must say, Gabb's customer service is wonderful! The location tracking is still spotty and the parent app makes me sign in repeatedly, but the customer service reps are worth the increase from 1 star to 3. Improve the location and the parent app and add downtime, and you can easily have 5 stars.
Business response:
Hi Sharryn! Thank you for the update. We really appreciate it. We’re so glad our support team helped! We hear you on the location tracking and repeated sign-ins—that’s not the experience we want. Your feedback (including downtime features) has been shared with our team.💙
I've rewritten a review many times. This is my final thoughts after having Gabb phones for 2 years. Customer service is SO GOOD - very helpful/responsive. I'd give 5stars for them alone. However the GPS location falls a bit short. It works most of the time on our kids phones, but as soon as they enter a building (work, gym, school) it will stop working. I'm told they are working on the issue - my review will be 5stars when that is fixed!
Business response:
Hi Joy, thank you so much for sharing this, and for being with us for 2 years. We truly appreciate your kind words about our support team. We hear you on the GPS. It can be less accurate indoors or around materials like brick or metal, since it works best with a clear view of the sky. We really appreciate your patience. 💙
update! apparently we had a defective phone. Gabb replaced it and now everything works perfectly. updated rating to 4/5 stars. tasks don't work right and it was one of the main reasons I bought the watch 3e for my son. gps part works perfectly as does texting. calling works but can be hard to hear.
Business response:
Hi! We’re really sorry for the frustration. We know how important Tasks are, especially when that’s a main reason for choosing the Watch 3e. We’re aware of the tasks issue and our team is actively working on it. We’d also like to look into the call audio with you. We’ll be reaching out directly to help and appreciate you sharing your experience.
2nd Update: Here we go again! My kids can't receive or make calls or texts. You sure did take the payment tho! Lawsuit waiting to happen when a chold is in an emergency and I am here for it. It's a little different to get used to over traditional cell phones. I needed assistance from a human due the SIM card not functioning properly at first. I received a call at home and we did a reset and we are now online and good to go. I feel at ease knowing my kids can reach me when they are not with me!
Business response:
Hi Raedena, thank you for sharing this update. We’re really sorry for the earlier frustration with calls and texts not working. We’re glad our team was able to help reset the device and get everything back online. It’s great to hear your kids can now reach you when they need to. If anything comes up, our team is always here to help. 💙
update: the gabb staff reached out and after troubleshooting determined a further update would be required to fix the bug. the latest update on feb 23rd fixed the issues with tasks original: since the latest update I am unable to see or assign tasks at all.
Business response:
Hi Tara. This does sound super frustrating! We are truly sorry for these issues that you are experiencing with the tasks on your device! We would like to get more background into these issues and resolve them. We have reached out!
UPDATE tech support very helpful. 5/18/26. Here I am again 4/24/2026. Another complaint. I tried to get support help and it lead nowhere. Phone will talk and text but cannot locate on GPS. Stuck on location from over 24 hours ago. I have completed all troubleshooting steps with no results. Previous complaint was resolved: I don't like this since the updates. I get 3 messages at the same time that my son left a facility and he didn't.
Business response:
Hi Sandra! Thank you so much for the update and for giving us another chance to help. We’re really glad our support team was able to assist you and help turn this experience around. We truly appreciate you sticking with us and taking the time to share the update! 💙
Edited to add: The developers have fixed my issue and so far I do like the watch. I have had 2 watches that fail to pair with the app. I am so over it. customer service is friendly and helpful, but still unable to resolve the issue. im still on the phone with support (multiple hold periods), so let's see what happens. Im agitated and not very hopeful. Wishing I had gone with Bark Watch.
Business response:
Hi! Thank you so much for updating your review and giving us another chance. We know the pairing issues were frustrating, and we truly appreciate your patience while our team worked through everything with you. We’re so glad the issue has been resolved and that you’re enjoying the watch so far!💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 5,013 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.