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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The old Gabb app was better. This version is basically useless for location tracking. I'll never get a another Gabb device again. The cost/benefit is lacking. update 1/31/2026 from 1-star to 5-stars: Since my initial post, Gabb support worked exceptional trying various ways to get the location to work better with the Gabphone 3 Pro, as my issues where not related to the typical causes, but the device. After a no cost upgrade to a Gabphone 4 Pro, on demand location updating works perfect.
Business response:
Hi Lance! We appreciate you taking the time to work through the issues that you were having, and allowing us to have the chance to make things right with you! Thank you for taking the time to update this review!
update review, the Gabb team reached out amost daily for months to help fix the issues of not being able to track watch. also watch not accepting calls and / or text messages. From first reach out Oct 13th 2025 from team at Gabb support and myself, watch is now working 100% as should since January 5th 2026. I am glad it is working as it should, and I have hopes it keeps working as such going forward. The Gabb team was great to work with.
Business response:
Hey, Kari! We appreciate you taking the time to let us make this right with you. Thank you for taking the time to leave this review!
The latest version of the phone watch and the app have a connection issue. It doesn't update GPS info for a day sometimes even if we turn it off and on and factory reset it. Update in January 2026: After giving them feedback about GPS not working and acting up. They tried to communicate with me via text. I didn't need help though because the phone watch was updated and the GPS feature started working better. The refreshing button works better as well. Thank you very much for fixing it.
Business response:
Hi Masako! We appreciate you taking the time to work with us! We are happy that we were able to make this right with you. Thank you for taking the time to leave this review!
Has some connectivity issues that can be challenging and frustrating at times, but once you get things linked correctly it works well and lets you communicate with the device effectively. We've had a few issues where contacts randomly can't get calls/messages through, but a factory reset has been able to resolve the issue. Customer support has been helpful and courteous, even with the more difficult fixes.
Business response:
Hi Josh, we are happy to hear that you had such a great experience with our team! We appreciate you taking the time to work through the issue you were seeing with your device. Thank you for taking the time to leave this review!
Great customer service! I was having issues with the location not updating. After posting about it, they reached out to me in less than 24 hrs and helped me resolve the issue and credited one free month. We love having a watch for my son that allows us to check his location as well as being able to contact each other without giving him access to the internet. The location isn't real time but you can easily click refresh to see the current location. It's not perfect but it checks all our boxes.
Business response:
Hi Aubrey! We really appreciate you taking the time to work with our team. We are happy to hear that we were able to get all issues resolved! Thank you for taking the time to leave this review!
im changing review from 1 Star to 3. it was a hassle getting it to work. something to do with buying it using one email and trying to set it up with another. it took days to work through, but customer support followed up with me and was responsive. it appears to be working now.
Business response:
Hi Jeff! We really appreciate you taking the time to leave this review. We are happy to hear that you had a great experience with our team and we were able to get your issues resolved. Thank you!
Basic functionality worked fine. Some of the apps on the phone are buggy: countdown timer doesn't beep; tasks app is buggy. But location tracking, calls, and texts work. The tech support chat was very helpful and responsive. They resolved setup issues and some bugs, and assured me other bugs would be fixed soon. Ultimately my kids lost interest due to bugs and I sent both watches back. I may try them again later.
Business response:
Hi Acorn, thank you for updating your review and for your patience. We’re so sorry the setup was frustrating at first, but we’re glad things went smoothly with your replacements. Our team is working on improving Tasks, Focus Mode, and support documentation. Your feedback truly helps us get better!
update: my first review I was not satisfied with GPS, but everything else about the phone was great! This is a safe phone and I'm grateful for those features. Customer service reached out to me Re: GPS issues we were having, and they were great. We worked on it for hours, It would seem to be fixed and then not work. This went on for a while, we ran out of options and they provided us with a new replacement phone. CS is great check in, still checking in! Best customer service!
Business response:
Hey, Lynda! We’re so sorry for the frustration with GPS updates and connection issues. That’s definitely not the experience we want for you. We’ll be reaching out directly to help get this resolved and make sure everything’s working as it should.
after working with customer service, they could not fix the issue with phone, and sent a replacement phone that is working now. thanks for working with us to solve the issue. daughters phone service is terrible. consistently can not sent or receive text and calls. phone is in our house right now, but app has her 2 miles away. very unreliable.
Business response:
Hi Patton, thank you so much for updating your review. We’re really glad we were able to resolve the issues you were experiencing. Your feedback truly means a lot to us, and we appreciate you and your family for being part of the Gabb community. 💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.