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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Management features don't work if you're not the primary guardian. You can just sign in as them and it will work, though.
Business response:
Hi Louis! We’re really sorry to hear about your experience. That’s not what we want for our customers. We’re actively maintaining and updating the Android version, and we’d like to look into what’s happening on your device. We’ll be reaching out to you directly to help get this resolved.
location feature periodically stops updating
Business response:
Hi there! We're so sorry this has been your experience! We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly!
I've rewritten a review many times. This is my final thoughts after having Gabb phones for 2 years. Customer service is SO GOOD - very helpful/responsive. However, they aren't capable of improving the failures. Main complaint: GPS location. It works most of the time on 1 of our kids phones, works about 10% of the time on the other. Refreshing the location does nothing most of the time, the automatic update is only every 10min. If location is important, I'd recommend going with a Bark Phone.
Business response:
We’re sorry you’ve had this experience! We understand how frustrating it can be to deal with spotty service and inaccurate GPS, and we’d love to help get this resolved. We’ve just reached out to assist you further.
contacted customer service and got a replacement sent out quickly and now I am not having any issues.
Business response:
Hi Richie, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
The old Gabb app was better. This version is basically useless for location tracking. I'll never get a another Gabb device again. The cost/benefit is lacking. update 1/31/2026 from 1-star to 5-stars: Since my initial post, Gabb support worked exceptional trying various ways to get the location to work better with the Gabphone 3 Pro, as my issues where not related to the typical causes, but the device. After a no cost upgrade to a Gabphone 4 Pro, on demand location updating works perfect.
Business response:
Hi Lance! We appreciate you taking the time to work through the issues that you were having, and allowing us to have the chance to make things right with you! Thank you for taking the time to update this review!
update review, the Gabb team reached out amost daily for months to help fix the issues of not being able to track watch. also watch not accepting calls and / or text messages. From first reach out Oct 13th 2025 from team at Gabb support and myself, watch is now working 100% as should since January 5th 2026. I am glad it is working as it should, and I have hopes it keeps working as such going forward. The Gabb team was great to work with.
Business response:
Hey, Kari! We appreciate you taking the time to let us make this right with you. Thank you for taking the time to leave this review!
The latest version of the phone watch and the app have a connection issue. It doesn't update GPS info for a day sometimes even if we turn it off and on and factory reset it. Update in January 2026: After giving them feedback about GPS not working and acting up. They tried to communicate with me via text. I didn't need help though because the phone watch was updated and the GPS feature started working better. The refreshing button works better as well. Thank you very much for fixing it.
Business response:
Hi Masako! We appreciate you taking the time to work with us! We are happy that we were able to make this right with you. Thank you for taking the time to leave this review!
Last update broke location tracking, and step counting remains broken
Business response:
Hey, Brian! We’re really sorry to hear the update has caused issues with location tracking and step counting. That’s definitely frustrating. Our team will be reaching out to you directly so we can gather a few details and work toward a fix as quickly as possible. Thank you for bringing this to our attention.
after working with customer service, they could not fix the issue with phone, and sent a replacement phone that is working now. thanks for working with us to solve the issue. daughters phone service is terrible. consistently can not sent or receive text and calls. phone is in our house right now, but app has her 2 miles away. very unreliable.
Business response:
Hi Patton, thank you so much for updating your review. We’re really glad we were able to resolve the issues you were experiencing. Your feedback truly means a lot to us, and we appreciate you and your family for being part of the Gabb community. 💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,914 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.