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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
More good than negatives. Would like to have the ability to power the watch on/off with the app!
Business response:
Thank you for the 5 stars. It means so much to us! 💙
(edited) When it doesn't get wiped by software updates it works well. I've had to re-input all parental phone data manually for a 3rd time in 5 months. - The app team here was very quick to respond to my initial poor review & got me to factory reset the watch a 2nd time to get it back working. I left an initial poor review for lack of help from their website service team when the watch stopped working. It works again, & continues to since the latest factory reset and repairing/set up.
Business response:
Hi Greg! We’re so sorry you’ve had this experience. That sounds incredibly frustrating, especially with how often you’ve had to re-enter everything. We’ve reached out to you directly and would love to help get things working as they should.
great
Business response:
Thank you for the 5 stars. It means so much to us!
*update* Impressed with the Gabb social media team. They reached out and sent us replacement watches free of charge. We had nonstop issues w our original 3 watches but haven't had any issues with the new 3e watches, so maybe it was a device or older model issue. *op* Unreliable watches, they don't work majority of the time. We also disabled focus mode on the app but it won't disable on the watches.
Business response:
Hi Dahwa, we're sorry to hear about this situation with the focus mode not working correctly. We understand the frustration. We would be more than happy to get this fixed, we will be reaching out momentarily.
Updating to 3 stars because they fixed it after this review. Customer service sucks. I ordered 2 watches. Within 3 days one of them the screen wouldn't cut in unless you restarted the watch. I did the chat 3 times with customer service. Every time they asked me to do the SAME EXACT STEPS. Never worked. The last time I spent 3 hours communicating the issue, sending pictures, talking in the chat.. The chat rep STILL asked me to do the same exact steps I had already done.
Business response:
We're so sorry this has been your experience. We want to make things right with you and provide you with reliable devices! We've just reached out.
had issues with the watch at first, but Gabb support was quick to remedy the issue. thank you!
Business response:
Hello! We're sorry to hear that this device is not working as expected. We understand your frustration. We would be more than happy to get this resolved. We will be reaching out soon to get this fixed. Thank you!
Look, if you have any issues with the watch or service.... just contact them. Never have I ever received more help, or kind and timely responses than I have with Gabb. Their willingness to go above and beyond is amazing.
Business response:
Hi Stephanie, we’re truly sorry to hear about the challenges you’ve experienced with the watch and the frustration it has caused. This isn’t the experience we want for our customers. We’ve located your account and will be reaching out directly to assist with resolving these issues.
I like this watch for the fun features that it has for the kids and the fact that it doesn't have a camera. however, I dislike the fact you can't have more than three reoccurring tasks and the biggest problem is the GPs location and notifications. notifications come in anywhere from 4 to 10 minutes after the safe zone has been left. A lot of distance in a vehicle could happen in that amount of time.
Business response:
Hi Charli, thank you for your feedback. We're sorry to hear about the GPS issues and understand how frustrating this can be. We’re always working to improve our products, and your input is invaluable. Please DM us on Facebook or Instagram and mention your review. We're here to help and appreciate your input!
As a phone works well, but GPS is completely unreliable. Always tells me to 'try again'. Quiet time settings don't work properly either. My son's watch will still make noise when I text him during quiet time despite having it set to silent during those hours.
Business response:
Hi Sean! We’re sorry to hear you’ve been having trouble with GPS and Quiet Time settings. We’d love to learn more and help make things right. Please reach out to us via DM on Facebook or Instagram and mention your review. We’re here to help and truly value your feedback!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,628 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.