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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
While the watch didn't work for us, due to conditions outside of anyone's control, the service Gabb provided to remedy the issue was top-notch. They were prompt, communicative, and followed up throughout the process to remedy the situation. I was pleasantly surprised.
Business response:
Hey Mike! Thank you so much for the kind words! While we’re sorry the watch didn’t work out, we’re truly glad our team could support you through it. Your feedback means a lot, and we’re always here if you need anything in the future!
I had to update the app and then couldn't be added as a Guardian and lost my daughter's device pairing until I reinstalled the app. We have had to replace the watch twice as well. Tracking the location can take several attempts to update. Hopefully the update helps, but it's been a journey. Customer service was mostly nice and helpful, but the product needs to prove itself.
Business response:
Hi Jonathan, thank you for updating your review. We really appreciate it. We're sorry for the trouble with the app and devices, and we understand how frustrating that’s been. We're glad support was helpful and hope the update makes a difference. Your feedback truly matters as we keep working to improve.
it was great at first. Now we can't add new contacts. We have gone through everything and nothing works. Customer service is hard to find. After contacting customer service, we worked out the bugs and I was able to install the friend. Thank you for the great service.
Business response:
We’re sorry to hear you’ve been running into these issues. That’s not the experience we want for our customers. We’d love to help get this fixed so your child can stay connected with the right contacts. We've just reached out to help!
The location is rarely accurate
Business response:
Hi there! We’re really sorry to hear that the location hasn’t been accurate. We understand how important reliable tracking is and want to help get this resolved for you. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram with your review.
I left a 1 star review based on tracking issues. MyGabb reached out so maybe we can figure a solution just in case it's the device. I appreciate it.
Business response:
Hi Robert! Thank you for the review. We're sorry to hear our GPS tracking system isn't up to your standands. We will have a team member reach out to you directly to assist you further. Thanks!
this process has been lengthy. We had a terrible time trying to get the "Guardianship" figured out. overall with the app hopefully it will run smoothly
Business response:
Hi Tylene, thank you for your honest feedback. We're so sorry the guardianship setup was a frustrating experience. We're glad it's working now and hope everything runs smoothly moving forward. We've also reached out directly in case you need any further help. We appreciate your patience!
Update: was contacted by the gabb team. Was informed the issue was known and they were working on a solution after trying a reset. Was offered a month of free service while a solution was found. They notified me when it was resolved. Buggy. Will not update the kiddos location. I get kicked from the app as a guardian.
Business response:
Hi Jonathan, thank you for the update! We're glad our team was able to connect with you and provide support while we worked on a solution. We appreciate your patience throughout the process and are happy to hear you were notified once the issue was resolved.
had issues with the app when i first downloaded it to the point the app wouldnt even open, developers emailed me and then fixed the issue very quickly.
Business response:
Hi Jeremy, thank you so much for updating your review. We appreciate it! It means a lot to our team and helps other families feel more confident choosing Gabb. We're truly grateful for your support!
Had been working but after updating the app my daughter's watch is no longer showing up on the app. Extremely frustrating as I'm trying to get her location and now I can't. If it gets fixed I'll update this, but not happy with the loss of app features...
Business response:
Hi Brian, we're really sorry to hear that the app update caused your daughter’s watch to disappear. We understand how frustrating and concerning that must be, especially when you're trying to check her location. We’ve reached out to you directly to help get this resolved as soon as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.