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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Has some connectivity issues that can be challenging and frustrating at times, but once you get things linked correctly it works well and lets you communicate with the device effectively. We've had a few issues where contacts randomly can't get calls/messages through, but a factory reset has been able to resolve the issue. Customer support has been helpful and courteous, even with the more difficult fixes.
Business response:
Hi Josh, we are happy to hear that you had such a great experience with our team! We appreciate you taking the time to work through the issue you were seeing with your device. Thank you for taking the time to leave this review!
Great customer service! I was having issues with the location not updating. After posting about it, they reached out to me in less than 24 hrs and helped me resolve the issue and credited one free month. We love having a watch for my son that allows us to check his location as well as being able to contact each other without giving him access to the internet. The location isn't real time but you can easily click refresh to see the current location. It's not perfect but it checks all our boxes.
Business response:
Hi Aubrey! We really appreciate you taking the time to work with our team. We are happy to hear that we were able to get all issues resolved! Thank you for taking the time to leave this review!
im changing review from 1 Star to 3. it was a hassle getting it to work. something to do with buying it using one email and trying to set it up with another. it took days to work through, but customer support followed up with me and was responsive. it appears to be working now.
Business response:
Hi Jeff! We really appreciate you taking the time to leave this review. We are happy to hear that you had a great experience with our team and we were able to get your issues resolved. Thank you!
Basic functionality worked fine. Some of the apps on the phone are buggy: countdown timer doesn't beep; tasks app is buggy. But location tracking, calls, and texts work. The tech support chat was very helpful and responsive. They resolved setup issues and some bugs, and assured me other bugs would be fixed soon. Ultimately my kids lost interest due to bugs and I sent both watches back. I may try them again later.
Business response:
Hi Acorn, thank you for updating your review and for your patience. We’re so sorry the setup was frustrating at first, but we’re glad things went smoothly with your replacements. Our team is working on improving Tasks, Focus Mode, and support documentation. Your feedback truly helps us get better!
update: my first review I was not satisfied with GPS, but everything else about the phone was great! This is a safe phone and I'm grateful for those features. Customer service reached out to me Re: GPS issues we were having, and they were great. We worked on it for hours, It would seem to be fixed and then not work. This went on for a while, we ran out of options and they provided us with a new replacement phone. CS is great check in, still checking in! Best customer service!
Business response:
Hey, Lynda! We’re so sorry for the frustration with GPS updates and connection issues. That’s definitely not the experience we want for you. We’ll be reaching out directly to help get this resolved and make sure everything’s working as it should.
Perfect for teen females!
Business response:
Thank you so much for the 5-star review! We really appreciate it.
Glad to have it. I can see some room for improvement.
Business response:
Thank you so much for the review and your feedback. We really appreciate it.
Dec 2025 update: Gabb Customer Service reached out after my review. Not only were they incredibly helpful, both phones on our plan have been working better than they ever had before. 5stars earned by their service dept! (Nov 2025) 2 star rating. We've had Gabb phones for over a year. Service is spotty - sometimes they get texts, sometimes not, sometimes 20min late. The location NEVER works for either of the phones on our plan.
Business response:
We’re sorry you’ve had this experience! We understand how frustrating it can be to deal with spotty service and inaccurate GPS, and we’d love to help get this resolved. We’ve just reached out to assist you further.
It's a little different to get used to over traditional cell phones. I needed assistance from a human due the SIM card not functioning properly at first. I received a call at home and we did a reset and we are now online and good to go. I feel at ease knowing my kids can reach me when they are not with me!
Business response:
Thank you so much for the update! We’re glad our team could help get the SIM issue resolved and that everything is now up and running. It’s wonderful to hear you feel at ease knowing your kids can reach you when they need to. That’s exactly what we’re here for! 💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,914 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.