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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The only thing stopping from giving it a 5 star review.Is the fact that it's not for the children too.Since there are times where children have other devices and it'd like to use their devices as a gabb compatible device there should be a way they should be able to log in to their account and still useer phone number virtually.it a defeat the point of a phone but if you already have a device, what's the point?Cause there's parental controls on that too. Please consider making kid companion app.
Business response:
Hi there! Thank you so much for your review and for sharing your thoughtful feedback with us. We truly appreciate your support and understand your perspective regarding compatibility for children's existing devices. We will pass along this feedback to our team!
Location works fairly accurately about 90% of the time. Sometimes there's a delay or it will randomly stop for days at a time for no reason. The "Play Sound" is nice when he misplaces his phone in the house. Luckily he still gets calls and texts! I like the flagged text features and of course the locked browser and apps.
Business response:
Thank you for your updated review! We're glad features like Play Sound and flagged texts help. We're sorry for the location issues; that's not the experience we want. Please send feedback through the app (Menu > App Feedback) or DM us on social media. Your input helps us improve and resolve things faster!
We really struggled with device connectivity to the app after the latest update, but Gabb customer service stuck with us until we got it figured out! We communicated with some really top notch people who were truly invested in getting our devices to work as they should. They all went above and beyond for my peace of mind and had the utmost patience with me. Highly recommend!
Business response:
Thank you so much for updating your review. We are so grateful for you and are happy we were able to help resolve your issue.
UPDATE: The issue has been resolved! So gab reached out to me and gave me instructions on how to try to fix my issue. I had to uninstall the app, do a reset on my kids watch and then reinstall the app. I simply created a password for my child and the account was there on my phone. both of them! everything was fine until one day, it wasn't. one device is visible but the other just disappeared. logged in and still nothing. going to try to uninstall and reinstall. (pixel xl 8)
Business response:
Hi Joel! Thank you so much for updating your review. We are so happy we were able to get you up and running. We're here for you, so if anything else comes up, we're happy to help!
last update messed up everything for me. is it possible to downgrade to the previous version? Update: resolved after 2 hours on the phone with the support team. Customer service is very responsive and helpful. Hopefully, the app works correctly from now on
Business response:
We are so sorry to hear you are having some issues with your device after that update Pavel. Unfortunately, it is not possible to go back to the previous update. But we would love the opportunity to look into this for you and help! We have reached out directly.
Update: Customer service did reach out and has been helpful. I hope they have fixed the issues for good. The App and device have been nothing but problems for the entire time we've had them. I have reached out to customer service and the refuse to help me. I've had to factory reset the device at least 3 times. The device has had no contacts for weeks (months) despite them showing in the app. I can't edit the focus modes in the app. The changes won't save. I'm beyond frustrated with Gabb 3 watch.
Business response:
Hi Kelli! We're really sorry you've been running into these issues, and we understand how important it is for everything to work smoothly. We’re here to help and have reached out directly to walk through this with you. Thanks so much for your patience, and we truly appreciate the chance to make this right!
UPDATE- new update avail this morning worked! (Old review text)...keeps crashing within a few seconds of opening, at the map screen, and I cant open open the menu items- it just shuts down. I restarted my phone, uninstalled & reinstalled the app 2x. I can send & receive texts & calls w/ my child's watch (3e), so seems to be paired. My husbands app is working fine. This came suddenly today, I have a Samsung S25 ultra, made an update a week ago to software, nothing seemed to be affected by that.
Business response:
We're sorry to hear this is happening! A fix has been released and may take up to 24 hours to reach your MyGabb app. In the meantime, please try the following steps: Power the Gabb device off and back on, log out of the MyGabb app, then log back in. We’ve also reached out to you directly to provide additional support.
usually works well enough. Today it crashes every time I open it.
Business response:
Hi, John! We're sorry to hear about the issues you're having with your MyGabb app. We’d love to help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. This helps us better resolve the issues quickly, thanks!
since the July 2025 update my watch screen has been black unless I hold the emergency call button in the side. not sure how to fix it. super frustrating....
Business response:
Hi Denton! Thank you for your feedback. We’re so sorry for the trouble you’ve had with the watch since the recent update. We’ve reached out directly to help take a closer look and get this resolved as quickly as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,628 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.