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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Love it so far
Business response:
Thank you for your 5-star review! We’re so glad to hear you’re loving the MyGabb app so far.
this is the best device for our 8 year old grandson. We live on 5 acres and can locate him and talk to him ALWAYS!
Business response:
Thank you so much for taking the time to leave us a 5-star review! We're glad to hear you're loving your device.
UPDATE: after multiple problems and being on hold w support for an hour, they said they've resolved the issues and gave a $5 credit for the trouble. Time will tell if it improves but I appreciate the gesture. I'll continue updating w any new issues or to say it's fixed 😄 Sticking with it another month to give it a chance
Business response:
Hi Fran! Thank you for sharing your experience. We’re glad our customer service team could help you, but we’re sorry to hear about the ongoing step tracking issue. We'd love to help look into this for you! Please reach out to us via DM on Facebook or Instagram so we can work with you directly.
Just getting started was a pain! The prompted start-up would not complete and would stick. After multiple trys and multiple days I called support who basically told me to keep trying. While waiting for them to call me back I decided to see if I could figure out manual set-up which was actually easier to do than the app and had fewer problems. I'm holding my breath to see how things go from here.
Business response:
Hi Christiana! We’re sorry to hear about the trouble getting started but glad manual setup worked for you. We’d love to check in and see how things are going now, and if you’re still having any issues. We’ve reached out to you directly to help!
We have loved the watches for our youngest 3 kids, and my oldest has loved her upgrade from her watch to the handheld Samsung device. Having these devices for my girl's has helped in countless ways, especially with their transition time to their fathers parenting time every other week, and gives my girls a sense of responsibility and a feeling of more support as they have access to communicate with their friends and family. The ability to also apply a focus mode during school hours is great.
Business response:
Hi Reanna, Thank you for sharing your experience! We're so happy the watches have been helpful for your kids, especially with transitions and giving them a sense of responsibility. We're glad the focus mode has been useful too! We appreciate your feedback and are always here if you need anything!
My original review was abysmal, however after tech support my son's watch is working perfectly and our family couldn't be more thrilled with the investment. Our son loves his watch and enjoys being able to reach family and friends without asking for our phones. He also likes that he can check in if something happens at school or while he's out with friends. The location feature with the option to get directions to your child is great. I just wish it didn't need to be refreshed if they move.
Business response:
Hey there! We're sorry you're having issues with the app syncing correctly to the watch. We would love to help and do some troubleshooting with you! We have just reached out to get these issues resolved.
From day 1 we had issues, but customer service was kind and resolved it. ✅ There were 24 hrs where it didn't make or receive calls but it resolved before we could call support. ✅ Most recently, the steps have jumped to about 60K in the morning. I didn't buy it for steps, however steps turn into coins where my son can purchase things- and those serve as incentives for him to do chores. So the feature is pointless now and it's only been 2 months. Needs work or we're switching to Verizon's Gizmo
Business response:
Hi Fran! Thank you for sharing your experience. We’re glad our customer service team could help you, but we’re sorry to hear about the ongoing step tracking issue. We'd love to help look into this for you! Please reach out to us via DM on Facebook or Instagram so we can work with you directly.
So far it has been great
Business response:
Yay, we are so glad to hear this! Thank you for your review Jonida!
I was skeptical at first by the reviews but went ahead and bought them anyways, I bought 2 Gabb watches the 3e to be exact. I gave it a few days to test and work with the devices to see how they work and I'm impressed, they are perfect for the parent wanting to have communication with their children without worrying about all the junk that social media and advertising puts in their faces. Had a hiccup or 2 on setup but after that everything has been gravy. Buy them, try them, thank me later
Business response:
Hi Joe! Thank you for sharing your experience. We’re so glad to hear that the Gabb watches have impressed you and met your expectations. We appreciate that you gave them a try, and we’re really happy to know they’re helping you stay connected with your children in a safe and distraction-free way.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,710 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.