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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Updating to 3 stars because they fixed it after this review. Customer service sucks. I ordered 2 watches. Within 3 days one of them the screen wouldn't cut in unless you restarted the watch. I did the chat 3 times with customer service. Every time they asked me to do the SAME EXACT STEPS. Never worked. The last time I spent 3 hours communicating the issue, sending pictures, talking in the chat.. The chat rep STILL asked me to do the same exact steps I had already done.
Business response:
We're so sorry this has been your experience. We want to make things right with you and provide you with reliable devices! We've just reached out.
had issues with the watch at first, but Gabb support was quick to remedy the issue. thank you!
Business response:
Hello! We're sorry to hear that this device is not working as expected. We understand your frustration. We would be more than happy to get this resolved. We will be reaching out soon to get this fixed. Thank you!
Look, if you have any issues with the watch or service.... just contact them. Never have I ever received more help, or kind and timely responses than I have with Gabb. Their willingness to go above and beyond is amazing.
Business response:
Hi Stephanie, we’re truly sorry to hear about the challenges you’ve experienced with the watch and the frustration it has caused. This isn’t the experience we want for our customers. We’ve located your account and will be reaching out directly to assist with resolving these issues.
I like this watch for the fun features that it has for the kids and the fact that it doesn't have a camera. however, I dislike the fact you can't have more than three reoccurring tasks and the biggest problem is the GPs location and notifications. notifications come in anywhere from 4 to 10 minutes after the safe zone has been left. A lot of distance in a vehicle could happen in that amount of time.
Business response:
Hi Charli, thank you for your feedback. We're sorry to hear about the GPS issues and understand how frustrating this can be. We’re always working to improve our products, and your input is invaluable. Please DM us on Facebook or Instagram and mention your review. We're here to help and appreciate your input!
As a phone works well, but GPS is completely unreliable. Always tells me to 'try again'. Quiet time settings don't work properly either. My son's watch will still make noise when I text him during quiet time despite having it set to silent during those hours.
Business response:
Hi Sean! We’re sorry to hear you’ve been having trouble with GPS and Quiet Time settings. We’d love to learn more and help make things right. Please reach out to us via DM on Facebook or Instagram and mention your review. We’re here to help and truly value your feedback!
I am really disappointed in this app. Many times I have tried to locate the phones and it can't locate them. What is the point of having the app if you can't locate them? It will say maybe phone is on airplane mode, or turned off, or low signal and it never is. Other times it works great and I can locate them easily. But it seems whenever I really need to locate them, I can't. Edit: Gabb reached out to me and fixed the problems. I really appreciate it. second edit: still having trouble.
Business response:
We're so sorry to hear you're having trouble with the GPS tracking! We know how important this feature is and there are things we can do to help. We have just reached out to resolve this.
Great app. could be faster at location identification
Business response:
Hi there! Thank you for enjoying the app and submitting some feedback. This will help us in the future to better assist you. Have a wonderful day!
The refresh rate on the GPS is so long sometimes. Super frustrating during those times when you really need it to be working.
Business response:
Hi there! We're sorry to hear about this issue with the location. We understand the frustration. We would be happy to get this fixed for you, but we're unable to locate an account. Would you reach out to us via Facebook & Instagram DM's? We would be happy to assist you further there, thank you!
Finally figured it out just had to reset then pair it again while on wi-fi. Now it's great. This product is horrible for gps tracking and getting support is impossible.
Business response:
Hi Aaron! Thank you for sharing your experience. We’re so happy to hear everything is working great now.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.