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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have had several issues with the Gabb watch 3e, and mixed experiences with customer service. They did replace the watch eventually, but it hasn't been problem-free.
Business response:
Hi Laurel, we appreciate you updating your review and giving us another chance! We’d love to keep improving your experience.
Edit: I was contacted by customer service to resolve the issues I was having with saving focus modes and safe zones. Since then Ive not had any more issues with the watch. Frequent issues with saving focus modes and entering in new safe zones.
Business response:
Hi Michaele! Thanks for sharing your experience. We’re sorry you’ve run into issues with Focus Modes and Safe Zones. These features are so important, and we’d love to help get them working as they should. We’ve reached out to you directly to troubleshoot and work toward a resolution together.
I'm updating my review after some super helpful and proactive messages from Gabb. Yes, we had a ton of trouble with our initial Gabb Watch 3e, but the replacement seems to be working OK. My daughter enjoys using it, she can contact people from a list that I select using text or voice, including her friends with Gabb watches. The setup is not super intuitive and the product can be glitchy, but after reading wirecutter, it seems like that is probably par for the course with kids wearables.
Business response:
Hi Shauna, we’re truly sorry to hear about your experience. We apologize for the issues with your Gabb Watch 3e and the support you received. This isn’t the experience we want for our customers. We’ve reached out to you directly and are committed to making things right. We appreciate your patience and the opportunity to turn this around.
update: Customer service has been extremely helpful. Spent a lot of time with me trying to figure out the problem. Still a little glitchy but it works well enough for now.
Business response:
Hi Susan, thank you so much for the update! We're glad our team could help. If any issues come up, we're here and happy to assist further.
While the watch didn't work for us, due to conditions outside of anyone's control, the service Gabb provided to remedy the issue was top-notch. They were prompt, communicative, and followed up throughout the process to remedy the situation. I was pleasantly surprised.
Business response:
Hey Mike! Thank you so much for the kind words! While we’re sorry the watch didn’t work out, we’re truly glad our team could support you through it. Your feedback means a lot, and we’re always here if you need anything in the future!
I had to update the app and then couldn't be added as a Guardian and lost my daughter's device pairing until I reinstalled the app. We have had to replace the watch twice as well. Tracking the location can take several attempts to update. Hopefully the update helps, but it's been a journey. Customer service was mostly nice and helpful, but the product needs to prove itself.
Business response:
Hi Jonathan, thank you for updating your review. We really appreciate it. We're sorry for the trouble with the app and devices, and we understand how frustrating that’s been. We're glad support was helpful and hope the update makes a difference. Your feedback truly matters as we keep working to improve.
it was great at first. Now we can't add new contacts. We have gone through everything and nothing works. Customer service is hard to find. After contacting customer service, we worked out the bugs and I was able to install the friend. Thank you for the great service.
Business response:
We’re sorry to hear you’ve been running into these issues. That’s not the experience we want for our customers. We’d love to help get this fixed so your child can stay connected with the right contacts. We've just reached out to help!
The location is rarely accurate
Business response:
Hi there! We’re really sorry to hear that the location hasn’t been accurate. We understand how important reliable tracking is and want to help get this resolved for you. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram with your review.
Had been working but after updating the app my daughter's watch is no longer showing up on the app. Extremely frustrating as I'm trying to get her location and now I can't. If it gets fixed I'll update this, but not happy with the loss of app features...
Business response:
Hi Brian, we're really sorry to hear that the app update caused your daughter’s watch to disappear. We understand how frustrating and concerning that must be, especially when you're trying to check her location. We’ve reached out to you directly to help get this resolved as soon as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.