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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We really struggled with device connectivity to the app after the latest update, but Gabb customer service stuck with us until we got it figured out! We communicated with some really top notch people who were truly invested in getting our devices to work as they should. They all went above and beyond for my peace of mind and had the utmost patience with me. Highly recommend!
Business response:
Thank you so much for updating your review. We are so grateful for you and are happy we were able to help resolve your issue.
UPDATE: The issue has been resolved! So gab reached out to me and gave me instructions on how to try to fix my issue. I had to uninstall the app, do a reset on my kids watch and then reinstall the app. I simply created a password for my child and the account was there on my phone. both of them! everything was fine until one day, it wasn't. one device is visible but the other just disappeared. logged in and still nothing. going to try to uninstall and reinstall. (pixel xl 8)
Business response:
Hi Joel! Thank you so much for updating your review. We are so happy we were able to get you up and running. We're here for you, so if anything else comes up, we're happy to help!
last update messed up everything for me. is it possible to downgrade to the previous version? Update: resolved after 2 hours on the phone with the support team. Customer service is very responsive and helpful. Hopefully, the app works correctly from now on
Business response:
We are so sorry to hear you are having some issues with your device after that update Pavel. Unfortunately, it is not possible to go back to the previous update. But we would love the opportunity to look into this for you and help! We have reached out directly.
Update: Customer service did reach out and has been helpful. I hope they have fixed the issues for good. The App and device have been nothing but problems for the entire time we've had them. I have reached out to customer service and the refuse to help me. I've had to factory reset the device at least 3 times. The device has had no contacts for weeks (months) despite them showing in the app. I can't edit the focus modes in the app. The changes won't save. I'm beyond frustrated with Gabb 3 watch.
Business response:
Hi Kelli! We're really sorry you've been running into these issues, and we understand how important it is for everything to work smoothly. We’re here to help and have reached out directly to walk through this with you. Thanks so much for your patience, and we truly appreciate the chance to make this right!
Just amazing
Business response:
Hi Jennifer, Thank you so much for the amazing 5-star review! We’re incredibly grateful for your support and kind words. It means the world to us!
love it
Business response:
Hey, Raymond! Thank you so much for the 5-star review! We are so happy to hear you're loving your MyGabb app and device.
I had previously lost all contacts and Focus Mode settings from the previous app after the 7/2/2025 update. I was able to restore all contacts by clearing cache and data and then signing back in. Focus Mode settings are still gone, so I have to rebuild those. Location updates still take a significant amount of time. Most likely some sort of limitation of the GPS chip or antenna used in the Gabb Watch 2. Need a global location refresh option for all devices on the map.
Business response:
Hi Matthew, thanks for the update — we’re glad your contacts were restored. We know losing Focus Mode settings is frustrating, and we appreciate your patience. We’ve shared your feedback and noted your global refresh suggestion. We’ve reached out to you directly.
since the July 2025 update my watch screen has been black unless I hold the emergency call button in the side. not sure how to fix it. super frustrating....
Business response:
Hi Denton! Thank you for your feedback. We’re so sorry for the trouble you’ve had with the watch since the recent update. We’ve reached out directly to help take a closer look and get this resolved as quickly as possible.
I don't like this since the updates. I get 3 messages at the same time that my son left a facility and he didn't.
Business response:
Hey, Sandra! We’re so sorry for the confusion—that would be frustrating! We recently released an update, and a few users have reported similar issues. Our team is actively working on it. If you’re open to it, we’d love to take a closer look. We have reached out to you directly.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.