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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
as many have said, GPS is very slow; up to 12 hours before it refreshes. there had been at least two times that I really needed the GPS to be working and couldn't get it to refresh. that's frustrating. there are times, that the phone calls and text messages won't go through or be received. really frustrating when it coincides with GPS not locating. I don't want to switch to a different server though, because in a whole I feel this safest phone for teens; safety is built in priority.
Business response:
Hey, Lynda! We’re so sorry for the frustration with GPS updates and connection issues. That’s definitely not the experience we want for you. We’ll be reaching out directly to help get this resolved and make sure everything’s working as it should.
Edited: Customer service has been fantastic working with us so far. We are getting a new watch. I will update with more stars if this new watch works better. Thanks Gabb It was working great previously, but now all the extra features have stopped working. I can't assign tasks. I can't turn off focus mode. I get 2 notifications every time instead of one.
Business response:
Hello Jenny, we’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it can be when features stop working as expected, and we definitely don’t want our customers to have to deal with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
Extremely painful to set up. (gabb watch 3e) The set up process takes hours/days for the watch and app to update and start working, but the instructions and ai assistant do not make this clear. Human phone support is very good - friendly, supportive, and helpful. Once set up the watch works pretty well and my 9yo child loves it. so I got another for my other child. The 2nd watch seemed set up (after a day of waiting) but required reboot to actually work. App menus unintuitive but work w practice
Business response:
Hey, Acorn! Hi there! We’re sorry the setup was so frustrating, but we’re glad your kids are enjoying their watches. We’ll reach out directly to help ensure everything is working smoothly and make the process easier for you.
my Kids loves it just has a few kinks
Business response:
Hi there! We're so glad your kids love their devices, and we're truly sorry to hear about the kinks. We know how important it is for it to work as expected. If you run into any other issues, please reach out via the MyGabb app under “App Feedback” or DM us on Facebook or Instagram—we’d love to help!
Having a minor issue with the app. We cannot add another parent to supervise my child. Only the parent that setup the phone can supervise. The app won't let us add another parent. After chatting with customer support, the work around is to login with the same account on multiple devices. Thank you to the MyGabb team for their great support!
Business response:
Hey there! Thanks so much for your update, Tom! We also appreciate your feedback, and we want you to know we are working to include this option for all parents. We appreciate you!
I have had several issues with the Gabb watch 3e, and mixed experiences with customer service. They did replace the watch eventually, but it hasn't been problem-free.
Business response:
Hi Laurel, we appreciate you updating your review and giving us another chance! We’d love to keep improving your experience.
Edit: I was contacted by customer service to resolve the issues I was having with saving focus modes and safe zones. Since then Ive not had any more issues with the watch. Frequent issues with saving focus modes and entering in new safe zones.
Business response:
Hi Michaele! Thanks for sharing your experience. We’re sorry you’ve run into issues with Focus Modes and Safe Zones. These features are so important, and we’d love to help get them working as they should. We’ve reached out to you directly to troubleshoot and work toward a resolution together.
I'm updating my review after some super helpful and proactive messages from Gabb. Yes, we had a ton of trouble with our initial Gabb Watch 3e, but the replacement seems to be working OK. My daughter enjoys using it, she can contact people from a list that I select using text or voice, including her friends with Gabb watches. The setup is not super intuitive and the product can be glitchy, but after reading wirecutter, it seems like that is probably par for the course with kids wearables.
Business response:
Hi Shauna, we’re truly sorry to hear about your experience. We apologize for the issues with your Gabb Watch 3e and the support you received. This isn’t the experience we want for our customers. We’ve reached out to you directly and are committed to making things right. We appreciate your patience and the opportunity to turn this around.
update: Customer service has been extremely helpful. Spent a lot of time with me trying to figure out the problem. Still a little glitchy but it works well enough for now.
Business response:
Hi Susan, thank you so much for the update! We're glad our team could help. If any issues come up, we're here and happy to assist further.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.