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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Hard to set up but worth it
Business response:
Hey Jennica! Thank you so much for your patience with the setup process; we're sorry it was a bit tough! We will make sure to share your feedback. We are so grateful for your 5-star review. Thank you!
*UPDATED 8/14/2024* Updated Review: This morning, the Gabb team reached out to me. Within an hour, the issue was resolved, and the Gabb Watch 3 is now connected to my account. Original review: I just got my son's Gabb Watch 3, and it will not pair with the app! I have been trying to connect it since August 9th with no luck! With an over anxious son who does not understand why he can't use his new watch and school starting soon, this is a rather disappointing start as a new customer to Gabb.
Business response:
Hey Stephen! Thank you so much for updating your review! We are so happy to hear that we were able to help get your Gabb Watch 3 up and running. Thank you for your time and patience. We are so grateful to have you as part of the Gabb family!
App update has improved things a lot. I can actually navigate everywhere without constant error messages. Connectivity with watches seems more reliable. GPS is still often delayed by several minutes.
Business response:
Hi Nate, thanks for the review! We're so glad things have improved. If you'd like us to look into the GPS delay please reach out via Facebook or Instagram direct. Thanks for being part of the Gabb Fam!
UPDATE: It took until today to get the watch pairing issue fixed,but it works now! The dev team texted with me and figured out the problem with the mygabb app and fixed it. My kiddo is very excited for their new watch and so far it works great. Will update after a week. ORIGINAL: I can't get the gabb watch 3 to pair with this app at all. I have contacted customer service and they have not resolved the issue. The watch is completely useless unless it can pair with the phone.
Business response:
Hi Diana! We're so happy we were able to fix the pairing issue and that you're now loving the watch! Thank you so much for taking the time to update your review. We appreciate you!
Activating and pairing the devices was a pain in the butt, but I worked through the troubleshooting options and was finally able to work out the process. This is just the first day of the kids using the watch, but they are loving it so far😊
Business response:
Hey Jessica! Thank you so much for taking the time to write this review and share your feedback; we really appreciate it. We love hearing that your kids love their watches, and we are so sorry that the device setup process was a pain. If there is anything more we can do to assist you, please let us know. We have reached out to you directly.
Updated. App is fixed and we are connected. Had the gabb watch 2 with no issues pairing to the parent app a year ago. Bought the gabb phone 4 to get my other child a phone and the issues started. After spending all day on Friday, talking in the web chat and then on the phone, we were still unsuccessful in getting the new phone to connect. Now both devices won't connect to the app. Gabb needs to fix their app. The devices cannot be used without it.
Business response:
Yay! We are so happy to hear that everything is now paired and working. Thank you so much for your patience!
My daughter loves myGabb she takes it to school everywhere
Business response:
Thank you, Sophia! We are so glad to hear this and appreciate the 5 stars! Thanks for being part of the Gabb family!
Like it
Business response:
Thanks Brooke, we are so glad to hear this and appreciate the 5 stars! Thanks for being part of the Gabb Fam!
I need the location to be more consistent.
Business response:
Hi Reggie! We're so sorry to hear you're experiencing issues with the GPS tracking with your Gabb device. We would love to help make the device more reliable for you however we cannot find an account with this name. Will you please reach out to us through Facebook or Instagram DM's so we can assist with that? Thank you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,630 reviews.
When is Gabb open?
Gabb is closed now. It will open on Monday at 7:00 a.m.