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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Frustrating when the GPS location device is never accurate. It says last location was May 7th..it is now May 27th with no help or solution. We've updated and tried to Google the answer. I think it also would be helpful to have an Auto Answer feature, after 3 rings it would automatically answer. We had the Gizmo watch through Verizon and it was always able to locate and answer. I don't feel my child's safety is taken seriously with the Gabb.
Business response:
Hi Megan, we are so sorry for the frustration you have experienced with the GPS; and thank you for the feedback on the Auto Answer feature. We can definitely pass that along. We'd really love to help you get the GPS working on your device, please feel free to reach out to us via Instagram or Facebook DM and we can help!
Was able to scroll thru the neighborhood and have Hunter show me where his friends live! I now know the exact location of each friends house.
Business response:
Thank you for this review Karen! We are so happy we can help keep your children safe!
Edit: after getting a hold of support we are very happy with how well we were treated and taken care of. Thank you Gabb team! My daughter has had her watch for less than 6 months and we have been very satisfied until this past week when out of the blue the watch is not working , the app keeps saying error and Gabb ID not found, and we can't get any support no matter how we try :(
Business response:
Hey Emma! Thank you so much for letting us make this right with you. We're so happy we were able to get your device up and running again. Thanks for being part of our Gabb family. We appreciate you!
I like the communication options with the app and the watch. But, the location is not accurate and my child is rarely even a mile from home. It's quite disappointing.
Business response:
Hey Marlee! We're happy to hear you are liking the communication with your Gabb Watch, but apologize for the GPS issues you're experiencing. We would love to make things right with you and help provide you with a more reliable device. We have reached out!
Great phone network for young teens.
Business response:
Hey there! We're so glad to hear you're happy with your Gabb phone. Thanks for taking the time to leave us a review. We appreciate you!
Very hard to navigate and very hard to get customer support!update customer service responded a day later and helped me work through the problem.
Business response:
Hi Michael! We are sorry to hear that you are having some trouble navigating your device and getting ahold of customer support. We are here to help. We have reached out to you to get a resolution and make this right with you.
We upgraded from the Gabb Watch 2 to Gabb Watch 3. I'm happy with the watch, mostly. The wireless charging is a better solution. We got more out of the battery life by following the suggestions on the app. I am, however, very frustrated with the GPS tracking. It is very inconsistent in updating. My son wore it to school this morning, and it says the watch hasn't been seen for 12 hours. The locate button on my app usually just spins and tells me the device hasn't been seen even when he's at home.
Business response:
Hi Kevin! We're glad to hear your battery issues got resolved, but so sorry you're having GPS trouble now with your Gabb Watch 3. There are troubleshooting steps to help with this and we'd love to walk you through them. We have reached out!
Love this product. My daughter has the phone and my son has the watch.♡
Business response:
Thank you so much for your review, Katie!
We got the device because my son (9yrs) was very anxious after his cousin was shot in the Oxford, MI high school shooting (cousin is now okay). We are in the same school district and my son was having trouble. The communication part works well. The tracking part however doesn't. 8time out of 10 it will say it can't locate him or I will get a message that says he just got home when he is already at the table eating snack. It would be nice to have that piece be more consistent.
Business response:
Hi Michelle! We are sorry to hear that you are experiencing some tracking issues with your device, we can understand how frustrating this may be. We want to help get this feature working better on your device, we have a few troubleshooting steps that we would like to work through with you, and help make this right with you! We have reached out.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,631 reviews.
When is Gabb open?
Gabb is closed now. It will open on Monday at 7:00 a.m.