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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The last time my child's location updated was June 6th🙄 I've tried many different things to try to correct the issue with no luck. Very disappointing😔 EDIT Customer service was great and was able to fix this issue quickly, hopefully it was just a one time glitch😊
Business response:
Hey Kelly! We are so sorry to hear that the GPS feature has not worked properly and that the troubleshooting you've tried has not helped! We would love to make this right! We have reached out to you privately!
This is a simple app that helps track your kids. It's a watch or a phone for your kids. It does exactly what it says it'll do. Awesome
Business response:
Thank you so much for the 5-star review! We are so happy to hear that your device is working well for you! Welcome to the Gabb family; we are happy you're here!
Location could be better, sometimes I'll randomly get notified that my child left the house and the map shows her a few blocks away. Does not do well for my mama heart to get a notification at 11pm that my child left the house after I put her to bed 2 hours prior.
Business response:
Hey Angela! Thank you so much for taking the time to write a review. We are so sorry to hear that the GPS on your device hasn't been performing correctly. We would love to see what we can do to improve this issue for you and reached out to you directly.
Please fix the app! I love your devices and mission, but the app is very frustrating to use on my Galaxy S21 Ultra, it does seem to work fine on my old phone, but I don't carry that one around with me. The app freezes up, if you can get it to do anything at all.
Business response:
Hey Jason! Thank you so much for your feedback. We are sorry that the app has been so frustrating! We have been working hard to improve the app and hope the many updates being rolled out will resolve many of the issues Android users have experienced! Thank you for your support and patience!
We are on our 3rd watch since july. The product itself is pretty unreliable. It will randomly turn off and the battery will drain very quickly some days but then last for multiple days other times. I wouldnt really trust this as a reliable way to communicate. She does have a lot of fun talking with her bestie who also has a gabb watch. Though i would rate this 3 stars, id give the customer service team 5 stars. They are very responsive and work really hard to get problems solved.
Business response:
Hi Erica! We're so sorry your watch randomly turns off and the battery drains quickly, that is frustrating! We would really like to assist in getting this resolved for you. We reached out!
Best investment ever! I can keep track of my kids, communicate with them, and know they are where the device says they are!
Business response:
Hey Carrie! Thank you so much for taking the time to leave us a 5-star review! We're so happy to hear you're loving your devices. We're glad you're a part of our Gabb family.
Slow
Business response:
Hello there! We're sorry to hear about the slow and possibly delayed issues you're experiencing. We would appreciate more details to better assist you, and if it's related to your phone or the MyGabb app. Unfortunately, we couldn't locate anyone under your name. Please send us a message through Facebook or Instagram DM so we can help you further!
Very difficult to get up and running. Maybe work on the steps that it actually takes to get it going. After messing around with the watch for 4 hours and charging fully we finally were able to get it connected to the wifi and app. Found out you can't be logged in on the website and app at the same time so if anyone is having an issue connecting to the app make sure you log off online first then go onto the app. My kids love it and I'm pretty pleased with the over all product. Simplify it a bit
Business response:
Hey Brittany! Thanks for taking the time to leave a review. We're sorry you initially had a difficult time setting it up and getting it paired. We appreciate the feedback!
SCREW YOU!!!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.