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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Edit, update: we were able to finally get both watch and app in sync with one another on our own. Watch is running smoothly and when my son comes home he'll be happy to hear he can finally use it. We are under a 2 year contract and believe everything should continue well during that time. Also, thank you for reaching out!
Business response:
Hey Heather, we're so sorry about all the time sent trying to activate your watch. This does not sound normal and we would over to look more into this situation and help! We have just reached out!
hard to set up, but everything else has been great!
Business response:
Hi Amy, thanks for the review! We are so glad you are part of the Gabb Family!
My 7 and 9 year old have these. I like being able to set zones around their spaces. They can explore our neighborhood freely, and I get notified if they leave that perimeter. I have zones set for school and for grandpa. It's a nice balance of giving them freedom and safety. My only issue was the initial set up of the devices. They were not counting their steps. It took 2 weeks to resolve which was frustrating after such a big purchase, but it did get fixed.
Business response:
Hey Reese! Thank you for your feedback. We are so sorry that your step counter took 2 weeks to fix. We are glad to hear that it's up and running now. We are so excited that your 7 and 9-year-olds are able to explore, and you have the peace of mind you need to allow them to! Welcome to the Gabb family; we're happy you're here!
Love it
Business response:
Yay, we love to hear this!
Hard to set up but worth it
Business response:
Hey Jennica! Thank you so much for your patience with the setup process; we're sorry it was a bit tough! We will make sure to share your feedback. We are so grateful for your 5-star review. Thank you!
*UPDATED 8/14/2024* Updated Review: This morning, the Gabb team reached out to me. Within an hour, the issue was resolved, and the Gabb Watch 3 is now connected to my account. Original review: I just got my son's Gabb Watch 3, and it will not pair with the app! I have been trying to connect it since August 9th with no luck! With an over anxious son who does not understand why he can't use his new watch and school starting soon, this is a rather disappointing start as a new customer to Gabb.
Business response:
Hey Stephen! Thank you so much for updating your review! We are so happy to hear that we were able to help get your Gabb Watch 3 up and running. Thank you for your time and patience. We are so grateful to have you as part of the Gabb family!
App update has improved things a lot. I can actually navigate everywhere without constant error messages. Connectivity with watches seems more reliable. GPS is still often delayed by several minutes.
Business response:
Hi Nate, thanks for the review! We're so glad things have improved. If you'd like us to look into the GPS delay please reach out via Facebook or Instagram direct. Thanks for being part of the Gabb Fam!
UPDATE: It took until today to get the watch pairing issue fixed,but it works now! The dev team texted with me and figured out the problem with the mygabb app and fixed it. My kiddo is very excited for their new watch and so far it works great. Will update after a week. ORIGINAL: I can't get the gabb watch 3 to pair with this app at all. I have contacted customer service and they have not resolved the issue. The watch is completely useless unless it can pair with the phone.
Business response:
Hi Diana! We're so happy we were able to fix the pairing issue and that you're now loving the watch! Thank you so much for taking the time to update your review. We appreciate you!
Activating and pairing the devices was a pain in the butt, but I worked through the troubleshooting options and was finally able to work out the process. This is just the first day of the kids using the watch, but they are loving it so far😊
Business response:
Hey Jessica! Thank you so much for taking the time to write this review and share your feedback; we really appreciate it. We love hearing that your kids love their watches, and we are so sorry that the device setup process was a pain. If there is anything more we can do to assist you, please let us know. We have reached out to you directly.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.