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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My original review was abysmal, however after tech support my son's watch is working perfectly and our family couldn't be more thrilled with the investment. Our son loves his watch and enjoys being able to reach family and friends without asking for our phones. He also likes that he can check in if something happens at school or while he's out with friends. The location feature with the option to get directions to your child is great. I just wish it didn't need to be refreshed if they move.
Business response:
Hey there! We're sorry you're having issues with the app syncing correctly to the watch. We would love to help and do some troubleshooting with you! We have just reached out to get these issues resolved.
From day 1 we had issues, but customer service was kind and resolved it. ✅ There were 24 hrs where it didn't make or receive calls but it resolved before we could call support. ✅ Most recently, the steps have jumped to about 60K in the morning. I didn't buy it for steps, however steps turn into coins where my son can purchase things- and those serve as incentives for him to do chores. So the feature is pointless now and it's only been 2 months. Needs work or we're switching to Verizon's Gizmo
Business response:
Hi Fran! Thank you for sharing your experience. We’re glad our customer service team could help you, but we’re sorry to hear about the ongoing step tracking issue. We'd love to help look into this for you! Please reach out to us via DM on Facebook or Instagram so we can work with you directly.
So far it has been great
Business response:
Yay, we are so glad to hear this! Thank you for your review Jonida!
I was skeptical at first by the reviews but went ahead and bought them anyways, I bought 2 Gabb watches the 3e to be exact. I gave it a few days to test and work with the devices to see how they work and I'm impressed, they are perfect for the parent wanting to have communication with their children without worrying about all the junk that social media and advertising puts in their faces. Had a hiccup or 2 on setup but after that everything has been gravy. Buy them, try them, thank me later
Business response:
Hi Joe! Thank you for sharing your experience. We’re so glad to hear that the Gabb watches have impressed you and met your expectations. We appreciate that you gave them a try, and we’re really happy to know they’re helping you stay connected with your children in a safe and distraction-free way.
App doesn't work, went through everything, easiest way to get support was through Facebook messenger. Somehow, though, they were able to tell me if my wife was on or off. The phone is fine, just can't do what I want because everything is on the app, they don't even have a desktop setup for it. On the desktop you can see numbers they text and call that's it. Update, Gabb team got in touch again. Seems I had to get with the right person to change something, app works now.
Business response:
Hi Nathan! We're sorry to hear you're having issues with the app. We hope our social media team was able to assist you! Just in case, we have reached out to help if needed.
good for my kid. he loves it and I really recommend that if want to monitor your kid then gabb is the one for you.
Business response:
This is so great to hear! Thank you so much for taking the time to leave us a 5-star review!
EDIT: Customer service worked hard to resolve my issue. It works now! Original review: The app constantly refreshes the login page whenever my wife or myself tries to log in. It is entirely non-functional.
Business response:
Thank you for the review update! We're glad we were able to resolve the issues you were experiencing.
I had a bunch of complaints concerning location services and equipment issues...customer service reached out and upgraded the device and sorted out the location issues...its only been a couple of weeks, but I am cautiously optimistic that the problems have been permanently sorted out. The customer service handling of the situation was stellar, though. 5 stars later if the band-aids end up being outright cures.
Business response:
Hi Dave, we really appreciate this review. Thank you so much for taking the time to let us know about your experience. We are so glad we could get things resolved for you and that the device is working well.
Very difficult to navigate and didn't come with clear user manual or instructions. Been on phone support everyday since I've had it for my kid. Phone will not let me add photos to his contacts to recognize the person in his contacts. Very frustrating and this should be simple.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.