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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I love it, me and my daughter are able to keep in contact with each other and I can track her chores and locations
Business response:
Hey Lewis, we love hearing this! Thank you so much for sharing your feedback with us and for the 5-star review. We really appreciate you!
The customer service is excellent and very helpful.
Business response:
Thank you, Sabrina! We really appreciate the feedback; we're always glad to help!
Update: my son has been enjoying his watch, but we had some issues initially on setting it up to work the way we needed. Gabb worked with me with patience and respect even going as far as sending me a new watch and paying to return the old one. They are definitely worth the money. Great customer service. Thank you!
Business response:
Hi Erin! We are so sorry to hear this. We want to make sure you are able to use all the features you are paying for. We are here to help. We have reached out to look into this for you. We appreciate your willingness to work with us.
My daughter loves it. Its exactly what we were looking for. Her bestie has a gabb watch too😊
Business response:
Hi Erica! We are so glad we were able to get your issue resolved and your daughter and her bestie can now be "Gabb Watch" twins! Thank you for your update and your feedback!
My daughter's watch hasn't worked for almost a month now, I've called I've emailed and no one is getting back to me. Terrible customer service when you have a problem. Update: after leaving a terrible review someone got back to me and got it fixed. The person who helped via text messages was very helpful. Sad though the only way to get a resolution was a bad app review. 😕
Business response:
Heather, we are so sorry your daughter's watch has not worked for over a month and you haven't had luck contacting us. We have sent you a message and would love to help get this resolved and make things right!
EDIT: Support has fixed the issue and everything is working great! I've actually had very little problems with the app itself, but setting up a new phone shouldn't be as difficult as it was yesterday. The reason I'm leaving a review now is because the website itself is malfunctioning and I can't add any apps to my son's account, even after speaking with tech support. Hopefully this is a temporary glitch and the problem will be resolved soon.
Business response:
Hey Alecia, thank you so much for updating your review! We are so glad we were able to help. Please let us know if there is anything more we can assist with!
it's good to know where your kids are
Business response:
We're so happy to hear you're loving your Gabb device! Thank you so much for taking the time to leave us a review. We appreciate you!
Easy to use
Business response:
Hi Sarah! Thank you so much for the 5-star review. We appreciate your support!
We upgraded from the Gabb Watch 2 to Gabb Watch 3. I'm happy with the watch. The wireless charging is a better solution. We got more out of the battery life by following the suggestions on the app. I had some inconsistency with the GPS, but I reached out to Gabb, and they responded quickly and helped me resolve the issue. Their customer service is outstanding, and they have reached out several times just to check in with me and make sure I was satisfied with the watch performance.
Business response:
Hi Kevin! We're glad to hear your battery issues got resolved, but so sorry you're having GPS trouble now with your Gabb Watch 3. There are troubleshooting steps to help with this and we'd love to walk you through them. We have reached out! Update: Thank you for updating your review Kevin, we are so glad we could help!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,630 reviews.
When is Gabb open?
Gabb is closed now. It will open on Monday at 7:00 a.m.