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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Just like another user commented, the location tracking fails almost everyday. Currently, my app hasn't been able to "locate" my son's phone for 5 days. Update- customer service has been outstanding trying to fix our GPS issue, with new phones and excellent communication. So I would give them 5 stars for customer service.
Business response:
Hi Cara! We are so sorry about the GPS issues you're seeing with your device. We know that this is frustrating and we would love to provide you with a reliable device. We have reached out!
Great app
Business response:
Hi Nidaa! Thank you for your kind feedback, it is much appreciated. We are happy to have you in our Gabb family!
excellent for youth
Business response:
Thank you for this review, Christopher!
Update: customer service is pretty great, but GPS on the watch is still extremely unreliable. No location updates after 4 hours, and the flawed "active tracking" feature was removed so there's no way to prompt even an approximate location update. OP: Unreliable GPS, sudden logouts. There have been moments when GPS has said my child was 92 miles away in another state, or suddenly updates after a 45 minute lag (yes, I tried all the tricks), the app logged me out and won't allow me to log back in.
Business response:
Oh no! We apologize for the troubles you've had with the app. This is definitely not normal for our features to do this but we can see how upsetting this might be. We'd be happy to take a look into this for you, please contact our Customer Support team on our website at https://gabbwireless.com/ . They will get you guys taken care of right away!
After my initial review and Gabb support texting to reach out we're finally on the right track. We were able to get a replacement phone and SIM card which initially seemed to have the same issue. Upon being able to speak with support in person, twice, my son's Gabb phone is working properly and without issue. The support phone number is not on their website and the "chat" feature is a dead link still, which is a shame because I found being able to talk made the situation less frustrating.
Business response:
Hi Rita! We appreciate you leaving this review and letting us know about your situation! We are glad to hear you were taken care of and that your device is working properly again. We will take a look at our chat feature and thank you for the feedback. We appreciate having you with us at Gabb!
Great phone for kids and the app is extremely easy to setup and use.
Business response:
Hi Shelby! Thank you for your review and feedback! We are so happy to hear about your great experience with our app!
Can track one child but not the other. Kind of the point of having gabb . . .
Business response:
Hi Monica! We're sorry to hear you are experiencing some trouble with the GPS on your device. We know how important this feature is and would love to personally help get this working properly for you. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT .Thank you!
great option for kids
Business response:
Thank you so much for taking the time to leave us a 5-star review! We appreciate the support!
This app helps me as a parent keep tabs on my child's phone and remind my child to charge their phone.
Business response:
Hi LaToria! Thank you for taking the time to leave a review. We appreciate you being with us at Gabb!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,631 reviews.
When is Gabb open?
Gabb is closed now. It will open on Monday at 7:00 a.m.