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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
EDIT: Support has fixed the issue and everything is working great! I've actually had very little problems with the app itself, but setting up a new phone shouldn't be as difficult as it was yesterday. The reason I'm leaving a review now is because the website itself is malfunctioning and I can't add any apps to my son's account, even after speaking with tech support. Hopefully this is a temporary glitch and the problem will be resolved soon.
Business response:
Hey Alecia, thank you so much for updating your review! We are so glad we were able to help. Please let us know if there is anything more we can assist with!
it's good to know where your kids are
Business response:
We're so happy to hear you're loving your Gabb device! Thank you so much for taking the time to leave us a review. We appreciate you!
Easy to use
Business response:
Hi Sarah! Thank you so much for the 5-star review. We appreciate your support!
We upgraded from the Gabb Watch 2 to Gabb Watch 3. I'm happy with the watch. The wireless charging is a better solution. We got more out of the battery life by following the suggestions on the app. I had some inconsistency with the GPS, but I reached out to Gabb, and they responded quickly and helped me resolve the issue. Their customer service is outstanding, and they have reached out several times just to check in with me and make sure I was satisfied with the watch performance.
Business response:
Hi Kevin! We're glad to hear your battery issues got resolved, but so sorry you're having GPS trouble now with your Gabb Watch 3. There are troubleshooting steps to help with this and we'd love to walk you through them. We have reached out! Update: Thank you for updating your review Kevin, we are so glad we could help!
Frustrating when the GPS location device is never accurate. It says last location was May 7th..it is now May 27th with no help or solution. We've updated and tried to Google the answer. I think it also would be helpful to have an Auto Answer feature, after 3 rings it would automatically answer. We had the Gizmo watch through Verizon and it was always able to locate and answer. I don't feel my child's safety is taken seriously with the Gabb.
Business response:
Hi Megan, we are so sorry for the frustration you have experienced with the GPS; and thank you for the feedback on the Auto Answer feature. We can definitely pass that along. We'd really love to help you get the GPS working on your device, please feel free to reach out to us via Instagram or Facebook DM and we can help!
Was able to scroll thru the neighborhood and have Hunter show me where his friends live! I now know the exact location of each friends house.
Business response:
Thank you for this review Karen! We are so happy we can help keep your children safe!
Edit: after getting a hold of support we are very happy with how well we were treated and taken care of. Thank you Gabb team! My daughter has had her watch for less than 6 months and we have been very satisfied until this past week when out of the blue the watch is not working , the app keeps saying error and Gabb ID not found, and we can't get any support no matter how we try :(
Business response:
Hey Emma! Thank you so much for letting us make this right with you. We're so happy we were able to get your device up and running again. Thanks for being part of our Gabb family. We appreciate you!
I like the communication options with the app and the watch. But, the location is not accurate and my child is rarely even a mile from home. It's quite disappointing.
Business response:
Hey Marlee! We're happy to hear you are liking the communication with your Gabb Watch, but apologize for the GPS issues you're experiencing. We would love to make things right with you and help provide you with a more reliable device. We have reached out!
Great phone network for young teens.
Business response:
Hey there! We're so glad to hear you're happy with your Gabb phone. Thanks for taking the time to leave us a review. We appreciate you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.