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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is a great setup to keep in touch with the grandkids! I don't have to wait days for their parents to call me back so I can speak with them. I love getting "good morning" text. It is the first step to kids being responsible with technology.
Business response:
Hi Monica, thank you for your kind review. That is so sweet how they send a "good morning" text each day. We are so happy to have you in our Gabb Family!
Best thing for my adventuresome child
Business response:
Hi Katie! We are so glad the device and app are working well for your family! Thank you for the kind review.
I wish you could monitor the text messages they send and receive.
Business response:
Hi Trina! We are so sorry that the feature for monitoring is not out yet! We have our Gabb Messenger for parents app out for IOS and are building one for Android.
Used it for 2 years now. It's reliable and works for basic communication and location. But GPS is very slow. You'll get notified 5 or 10 minutes after your child leaves "safe zone" or comes home. You can switch to real-time location for a specific reason, but that uses battery rapidly. The limit on number of contacts is also an impediment at times. But overall, we're happy with it and recently got one for our other daughter.
Business response:
Thank you, Dan! We are happy to hear that your device has been such a great fit for your family. Please reach out to us and we can help do some troubleshooting with your device to help with the GPS issue that you are having!
Just like another user commented, the location tracking fails almost everyday. Currently, my app hasn't been able to "locate" my son's phone for 5 days. Update- customer service has been outstanding trying to fix our GPS issue, with new phones and excellent communication. So I would give them 5 stars for customer service.
Business response:
Hi Cara! We are so sorry about the GPS issues you're seeing with your device. We know that this is frustrating and we would love to provide you with a reliable device. We have reached out!
Great app
Business response:
Hi Nidaa! Thank you for your kind feedback, it is much appreciated. We are happy to have you in our Gabb family!
excellent for youth
Business response:
Thank you for this review, Christopher!
Update: customer service is pretty great, but GPS on the watch is still extremely unreliable. No location updates after 4 hours, and the flawed "active tracking" feature was removed so there's no way to prompt even an approximate location update. OP: Unreliable GPS, sudden logouts. There have been moments when GPS has said my child was 92 miles away in another state, or suddenly updates after a 45 minute lag (yes, I tried all the tricks), the app logged me out and won't allow me to log back in.
Business response:
Oh no! We apologize for the troubles you've had with the app. This is definitely not normal for our features to do this but we can see how upsetting this might be. We'd be happy to take a look into this for you, please contact our Customer Support team on our website at https://gabbwireless.com/ . They will get you guys taken care of right away!
After my initial review and Gabb support texting to reach out we're finally on the right track. We were able to get a replacement phone and SIM card which initially seemed to have the same issue. Upon being able to speak with support in person, twice, my son's Gabb phone is working properly and without issue. The support phone number is not on their website and the "chat" feature is a dead link still, which is a shame because I found being able to talk made the situation less frustrating.
Business response:
Hi Rita! We appreciate you leaving this review and letting us know about your situation! We are glad to hear you were taken care of and that your device is working properly again. We will take a look at our chat feature and thank you for the feedback. We appreciate having you with us at Gabb!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.