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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
App is working for watch so far other than being able to set up lock mode. The options for settings the hours doesn't work on Pixel 6 and therefore we cannot create a schedule for lock mode. Edit: in case anyone else has this problem, the numbers for the time are not using a standard time picker. Instead, you have to scroll your finger up and down on the number which is not standard on Android. 4 stars out of 5 for not using standard Android UI practices ;)
Business response:
Hi Mike! We apologize for any issue you might be having with setting up lock mode! Could you send details of what you are experiencing to our customer support at https://gabbwireless.com/? We'll be happy to help take a further look into this for you guys from there!
The watches are great, but as many others have mentioned, the GPS tracking needs improvement. I have never had issues with any of the watch features aside from GPS. I am able to locate my children, but it takes a minute or two to actually get said location. Usually, I have to click "locate," wait for 30 seconds or so while it tries to update, and eventually I have to just close out the app and reopen it. Once I open the app again, it shows me the updated location.
Business response:
Hello Lexi! Thank you for leaving this review! We would love to look into this issue with you and troubleshoot to get the app working quicker for you. Be on the lookout for a message from us, we will have someone reach out asap!
Edit 02/14/2023: The app is working great now.
Business response:
Hi Ashley! Thank you so much for this review! We are glad to hear this!
But one problem of your gabb wireless app is there is no contact number it is a hassle for somebody who cannot use internet on their device and the other person has to do it for them their mother or their friend this phone is not only made for children is also made for special individuals that are not allowed to have the internet.
Business response:
Hi Holly! We are sorry to hear this! If you have a Gabb device and are having issues with the features of the MyGabb app, to help ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
I have been fairly disappointed with this app. It regularly loses my child's watch - we have to restart at least once a day. I recently had to uninstall the app because it 'forgot' that I had any devices registered. I love the watch and the way it works - when it works. If you're looking for reliability I'd suggest you go elsewhere though. *Update - the Gabb team was very helpful addressing this. I think most issues have been solved, although still have occasional issues with step tracking.
Business response:
Hi! We are glad that our team was able to help address this issue for you guys! We have reached out to help further with the step tracking feature.
We were excited to get their Black Friday Special of a free phone with a 2yr contract. Hoping their GPS was efficient. It is not, it never shows him leaving home when he goes to school. The only time it says he leaves home is when he is actually home. It works ok as a phone at least so they get 3 stars for that. 0 stars for reliable GPS services however. Very disappointing for the monthly cost.
Business response:
Oh no! We sincerely apologize for the troubles you've had with GPS location for one of your devices. We'd be happy to take a look into this for you, please contact our Customer Support team at https://gabbwireless.com/ and they would be happy to solve this issue. Thank you.
Excellent app. Gives parents full control over what their children have and do not have access to on their device
Business response:
We're happy to hear this. Thank you for this review!
I love it becuse I can track my kid
Business response:
Hi Blake! We're happy to hear that your device is a good fit for you and your family. Thank you for the review!
Good phone, bad location tracking
Business response:
Hi Misty! We are sorry to hear about your issues with location tracking. We would love to help take a look into this for you and get that issue resolved as this is not normal for our devices to have those issues. We have just reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,631 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.