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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Firmware updates have yet again smoked the ability for my son to use his watch. It is stuck on the black loading screen. We have done hard resets 5 times now and nothing is working. Every time an update comes out, we have issues. The app is no help either, giving me no way to factory reset, force shutdown, anything. We pay a premium for this device just for it to stop working.
Business response:
Hey, LG! We’re so sorry for the trouble you’re experiencing with the 3e watch. We understand how frustrating this is and want to help get it resolved. Please send feedback through the app (☰ > App Feedback) or DM us on Facebook or Instagram and mention your review so we can help! We look forward to hearing from you.
The app rarely works to give me timely notifications and recently hasn't been telling me when the battery is running low on my daughter's watch. I've found the watch completely dead multiple times and zero notifications. The app isn't even registering that the watch is off. Completely unreliable in a situation where I need it for my young daughter's safety.
Business response:
Hi Kacey! This does sound super frustrating! We are truly sorry for these issues that you are experiencing with the app. This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out to you directly!
Your firmware updates to my kids 3e watches have black screened both devices now. It's so bad that we upgraded my oldest to the phone, but I refuse to upgrade my youngest. Please learn how to push updates so I don't have to continuously fix the black screen!!! Your support group WILL be hearing from me since I can't get the screen to show up even after a factory reset.
Business response:
Hey, Ed! We’re so sorry for the trouble you’re experiencing with the 3e watches. We understand how frustrating this is and want to help get it resolved. Please send feedback through the app (☰ > App Feedback) or DM us on Facebook or Instagram and mention your review so we can help! We look forward to hearing from you.
1/7/26 Watch update does not show location. Not getting texts. 8/26/25 Still does not show location in real time. EDIT: Did factory reset per tech support. Still having issues! Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hey, Missy! We’re really sorry for the ongoing issues you’ve experienced since the update—this sounds incredibly frustrating and isn’t the experience we want for our families. Our team is reaching out directly to help review this and work toward a resolution.
not able to track. worked good for a little while and now I can't track my son at all.
Business response:
Hi Louise, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out!
the GPS isn't correct. the refresh rate is horrible gives completely different location from where my child is ... the power on the watch also turns off by itself...
Business response:
Hi Crystal, we’re so sorry you’re experiencing this. GPS inaccuracies and the watch powering off are incredibly frustrating, especially when it comes to your child’s safety. Please send feedback through the app (☰ > App Feedback) or DM us on Facebook or Instagram and mention your review so we can help.
My kids check off their tasks, but nothing comes through on my end. it did the very 1st day, but nothing after. They are not able to collect coins due to this and now have stopped finding joy in checking off what they've completed. Ultimately now having to be reminded to do them. Also, the GPS is all over the place. They are currently in school and I keep getting notified 1 has left the safe zone and looks to be off roaming the neighborhood, he's 8 and I walk him into school.
Business response:
Hi Julie, we’re really sorry you’re dealing with this. We know how discouraging it is when tasks stop syncing, and rewards don’t come through, and how alarming inaccurate GPS alerts can be when your child is safely at school. Our team has reached out to help and work toward a solution for you.
Buggy and burdensome. So many false location alerts! I'm glad at least the calls and texts work, but the basic apps are dysfunctional. The calculator, the alarms and timers... junk! I am constantly getting false GPS alerts saying the watch is miles away, even at 3 in the morning! I have contacted support but the steps to fix it are ridiculous and don't work anyway. I dread system updates since they always cause problem. It's the cheapest service for what it does but you get what you pay for...
Business response:
Hi Jerica, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out!
GPS never works. Completely unreliable.
Business response:
Hey Bri. We’re so sorry you’re experiencing this. GPS inaccuracies are incredibly frustrating, especially when it comes to your child’s safety. Please send feedback through the app (☰ > App Feedback) or DM us on Facebook or Instagram and mention your review so we can help! We look forward to hearing from you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.