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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
super glitchy and unreliable! No tracking ability. very unsupported. I have been a customer for 2+years and finally switched. First, lost the ability to find phone/track about 1 year ago. Customer service keeps saying "working on it" If you are OK with not knowing where phone is...good option then. Second they only support 9 apps with phones and devices. 4 of the apps are Koran, Mormon and Bible. Third, very pricey. $35/mo before tax and fees. service is spotty and we live in a major city.
Business response:
Hi Devin! Thank you for sharing your experience with us. We’re sorry to hear about the ongoing frustration with tracking, app availability, and reliability, especially over an extended period. We understand how important these features are. Our team will be reaching out directly to help look into this and work toward a resolution!
After an app update on 4/28/26, my son's watch stopped functioning. Even after multiple restarts and factory resets to the watch uninstalling and re-installing the app on my phone, and attempts to unassign and reassign the watch, nothing works. We're also still waiting for the Gabb Move app to be added back to the watch after it was removed days before Christmas. We were told it would be back by the end of the first quarter. No 24 hour support available, so no way to communicate with my son.
Business response:
Hi Robyn! Thank you for sharing your experience with us. We’re sorry to hear your son’s watch stopped working after the recent update. We understand how frustrating this is, especially when you depend on it for communication. Our team will be reaching out directly to help troubleshoot and work toward a resolution. We appreciate your patience!
It was great for a while, but now my app and my wife's app (hers is Apple) gets notifications EVERY 15 MINUTES that kiddo's watch is in the home safe zone. It's not moving. App is just telling us every 15 minutes that it's still there, I guess. It wasn't doing this before, but now it's driving us crazy, and turning off notifications means losing a major functionality of the watch. Woke up to 50+ Gabb notifications. -_-
Business response:
Hi Tyler! We’re sorry for the frustration with the repeated safe zone notifications; that’s definitely not the experience we want. This was related to a temporary system issue that has since been resolved. If you’re still seeing this behavior, please send us a DM mentioning your review, and we can help right away!
Nothing but frustration and dead batteries. I tried a factory reset but then when I tried to re-pair the watch, the app would not take the Wi-Fi password. I tried so many times and I know 100% certain that the password is correct, so now I have a useless brick and no help from customer service. Edit: Customer Serv reached out to me and sent me new watches. However, we are having a new host of issues with network connection and the app. Nuisance after nuisance. Can't wait until contract is over.
Business response:
Hi Holly, we’re really sorry this has been such a frustrating experience, especially after receiving replacement devices. That’s not the experience we want for you or your family. Our team has reached out to you directly to continue troubleshooting and explore the best path forward.
3 watches later after 2 years and I continue to have issues.
Business response:
Hi Sandra, we’re really sorry to hear this, going through multiple watches and still dealing with issues for over two years is incredibly frustrating. We completely understand why you’d feel discouraged. Our team has reached out to you directly so we can help fix the issue or look inot other optiosn for you.
app will not locate the device
Business response:
Hi Alexandria! We are truly sorry to hear about this issue. This is not the level of service that we aim to provide! We would like to get more background into this! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
This app is practically USELESS. they tout GPS location services but it doesn't automatically update and now I can't even get the location services to work. Our 2 year contract isn't even up. I will not be renewing services.
Business response:
Hi Heather! We’re really sorry to hear this. This does sound very frustrating, we are truly sorry that this is the experience that you have had, this is not the level of service that we aim to provide! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
gps tracking is the worst. that is the primary reason for a kid to have a gabb device and it only works about half the time
Business response:
Hey Stephanie! We're sorry to hear this has been your experience with the GPS tracking! We know how important this feature is, and we'd love to help! We have just reached out.
not able to add contacts, contacts that are listed as guardians are not receiving the text messages to confirm this app just never works
Business response:
We're sorry you're having trouble with adding contacts and seeing issues with the service. We would love to help resolve these problems! We've just reached out to help.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 5,014 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.