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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The app is horrible, and the GPS on the watch sucks. The watch will be in our house and it'll show it across town. The settings you change in the app never stay. They always change back. This garbage isn't worth it.
Business response:
Hi Brandon, we are truly sorry to hear about the issues you are having with your GPS on your device! This is certainly not the level of service that we aim to provide. We would like to get these issues resolved as quickly as possible for you! We have reached out.
zero Stars would be given if possible. they have the absolute worst customer service. their AI bot is unhelpful and doesn't even know the systems that the watches and phones operate on. it gave me the complete wrong instructions on trying to fix a watch. this watch has not worked since we received it and gabb's only advice is to buy a new watch which never, no thank you or to constantly factory reset it. it is ridiculous and I cannot wait to be done with gabb
Business response:
Hi Keena, we’re truly sorry this has been your experience. We understand how frustrating it is to receive incorrect guidance and feel stuck repeating the same steps without a real solution. That’s not the level of support we want anyone to have. We’d appreciate the opportunity to make this right. Our team has reached out to you.
To paraphrase Woody Hayes, why did I give it a 1? Because I could not give it a zero. The app will not connect to my watch despite hours trying. The AI assistant is useless, and that it constantly tells me "that must be frustrating" is highly annoying.
Business response:
Hi Jeff! Thank you for sharing your experience. We’re very sorry to hear about these issues you have been going through; this isn’t the experience we want for our customers. A member of our team will reach out to you directly to help resolve this as quickly as possible! We appreciate the chance to make it right.
This app is only useful if there are zero issues, unfortunately, there are frequent issues and no support to contact.
Business response:
Hi Susie, we’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
Terrible Experience. GPS is delayed. now the watch 3se is only on black screen and i cannot even turn it back on, i tried to remove and repair the device. We hardly used it, had for 1 year. Would not recommend getting stuck in a contract for a service that cannot be used.
Business response:
Hi Mihaela! We are so sorry to hear about your experience. This isn’t what we want for our customers. We’d like the chance to help and look into what’s going on with your watch and address the screen and the GPS issues! A member of our team will be reaching out to you directly to assist and work toward a resolution.
The app unpairs from your device and is not user friendly.
Business response:
We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
After the update I am no longer able to add new contacts to my child's contact list. I see an error message in red that says "please select child first". I only have one child account.
Business response:
Hi Mitch, we’re truly sorry you’re running into this, and we completely understand how frustrating and confusing that must feel, especially when you only have one child account. Our team has reached out to investigate what’s happening and work toward a fix, or explore alternative options if needed.
I purchased the Gabb watch for my pre-teen for Christmas. Everything was working great for about a week and then the watch stopped being responsive to the app. Tasks, GPS, Focus Modes, and Contacts do not sync from the app to the device. I read a lot of positive reviews on the watch, but wish I would have read the reviews here on the app. Had I known about these problems I would have purchased a different device.
Business response:
Hi Rachel! We’re so sorry to hear the watch hasn’t been responding as expected—that’s definitely not the experience we want for our customers. We’ll be reaching out to you directly to help get this sorted out as quickly as possible. Thank you for bringing this to our attention; we truly appreciate you.
After using 3 different versions of your watches and app, I am disappointed to report that the product remains highly unreliable. We deal with constant glitches and frequent reboots. Hard resets regularly wipe the kids data, causing significant disappointment when their progress and virtual pets are lost. The safety features are great in theory, the hardware and software performance is unacceptable. Even with gentle use, these devices fail to function consistently.
Business response:
We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.