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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
this app is terrible, hardly ever get notifications even when they're on, the location barely updates and it's always WAAAY off of where my child really is. should be less than $20 a month for this service. I'll give it 1 star because the texting feature actually works, everything else is not great!
Business response:
We're sorry this has been your experience, and we would love the opportunity to resolve the issues you're seeing however, we're not able to find an account under this name. Please reach out to us through Facebook or Instagram DM's and mention your review so we can make things right. We hope to hear from you soon!
Update: Every time there is an update or something goes wrong, we parents get logged out of all the gabb apps!! Why are we paying hard earned money for a system that clearly is broken? Update: Now GPS location doesn't work. Says been in the same place for 3 months!
Business response:
Hi Keith, we’re really sorry to hear you’re still having trouble with the GPS. That’s definitely not the experience we want for you. We have reached out to you and would love to help get this resolved.
refuses to activate watches.
Business response:
Hi Nick! We're so sorry this has been your experience! We would like to look into this more and help make this right! We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly!
My second child has been asking for weeks for her sister's old smartwatch. Trying to reactivate it has been incredibly frustrating. Edit: after an hour on the phone with gabb support and an overnight wait while they did some kind of backend processing, I was able to get the watch set up. If you plan to hand devices down, KEEP THE PACKAGING and be prepared to call in because the online instructions are likely only for newer devices.
Business response:
Hi Kelsey, thank you for sharing your experience. We’re glad you were able to get the watch set up, and we truly appreciate your patience and feedback about hand-me-down devices. We’ll be sure to share it with our team. Thanks again for sticking with us! 💙
do not buy. worst experience and gps RARELY works! my wife bought it for our 8 year old because she wanted to know where she was when going and coming from school. the gps rarely updates properly. the only saving grace is the calls and texts do go through just fine. Battery life is also subpar. it will be fully charged before she leaves and sometimes will die before school is over. we had to shutoff many features just for it to survive the day. do yourself a favor and get through phone provider!
Business response:
Hi there! We're so sorry this has been your experience! We would like to look into this more and help make this right! We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly!
gps never works when my kid is away from the house.
Business response:
Hey, Latasha! We’re really sorry to hear that your GPS hasn’t been updating when your child is away from home. We know how important reliable location tracking is for peace of mind. We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
Watch just randomly unpairs from the app, rendering it completely pointless. The watch won't pair again after using all of the troubleshoot steps. I wouldn't recommend trusting your child's safety with gabb. UPDATE: Added a star because cancellation was easy and hassle-free. They, of course, offered to fix the problem and give discounts, but didn't pressure.
Business response:
Hey, Nate! We’re really sorry your experience led to cancellation, but we’re glad our team could make the process seamless. We truly hope to earn your business back in the future. If you ever have questions or need anything, we’re always here to help. You’ll always be part of the Gabb family!
2nd Update: Here we go again! My kids can't receive or make calls or texts. You sure did take the payment tho! Lawsuit waiting to happen when a chold is in an emergency and I am here for it. It's a little different to get used to over traditional cell phones. I needed assistance from a human due the SIM card not functioning properly at first. I received a call at home and we did a reset and we are now online and good to go. I feel at ease knowing my kids can reach me when they are not with me!
Business response:
Hey, Raedena! We’re so sorry for the trouble you're having with calls and texts and understand how stressful this is. We’ll reach out directly to help get your kids’ devices working reliably and ensure you have peace of mind. 💙
My second child has been asking for weeks for her sister's old smartwatch. Trying to reactivate it has been a nightmare. I can't find any hint of it on my account. To find the IMEI number I need the original packaging (lol), or to read the impossibly tiny numbers on the back of the watch. Now the parent app is asking me to turn the watch on, and the watch is just showing me a QR code I can't scan. Incredibly frustrating.
Business response:
Hi Kelsey, we’re so sorry for the frustration you’ve experienced. We know how stressful it can be when you’re just trying to get a device ready for your child. Our team has reached out so we can help and look into the best options to get this resolved. 💙
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,970 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.