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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Location needs to work consistently and accurately.
Business response:
Hi Cynthia! We are truly sorry to hear that you are having issues with the location on your device and its consistency. This does sound very frustrating! This is certainly not the level of service we aim to provide. We would like to learn more about the problems you are seeing to help make sure this gets resolved! We have reached out directly.
location data does not work, asks to turn on location even when it has permissions. The main reason we got Gabb was for the tracking feature, but it is completely useless!!! I'll be canceling as soon as my son gets back from this school trip. gabb is straight TRASH!
Business response:
Hi Phillip, we’re really sorry you’re dealing with this. We know how frustrating that is. When the app asks to turn on location, it can be a syncing issue. GPS can also be affected by buildings or indoor use, causing temporary “drift,” but it should correct in open areas. We’d like to take a closer look. Our team has reached out.
The app was broken for months, random people can still contact my daughter, I don't have nearly the oversight I had on other services. They did work with me for two months to fix the app. I would not recommend the service.
Business response:
Hi Matthew, we’re really sorry this has been your experience, especially after working with us for so long. We understand how concerning this can be. With parent-managed contacts in Gabb Messenger, only approved contacts can reach your child. If it’s set to child-managed, they can add contacts directly. Our team has reached out to you.
update 4/11/26: location is still garbage!! what's the point of this phone if you can't figure out where your kid is. I did all the steps to "fix" the issue and yet the location still won't update when kid leaves the house. first review: location is garbage. works for a second, then all of a sudden will go weeks upon weeks and just quits updating. no idea how to fix it.
Business response:
Hi Cilla! We are truly sorry to hear that you are having issues with the location on your device, this does sound very frustrating! This is certainly not the level of service we aim to provide. We would like to learn more about the problems you are seeing to help make sure this gets resolved! We have reached out.
The watch was originally ok, but frequently had to reset the watch, which meant having to re add contacts. The GPS, which was the original reason I got it, has stopped working. It never makes a noise when I'm trying to locate it.
Business response:
Hi Lauren! We’re so sorry to hear about this. That sounds really frustrating, especially with such important features. This isn’t the experience we want for you. Our team will be reaching out directly to take a closer look and make this right. We appreciate you bringing this to our attention!
Nothing but frustration and dead batteries. I tried a factory reset but then when I tried to re-pair the watch, the app would not take the Wi-Fi password. I tried so many times and I know 100% certain that the password is correct, so now I have a useless brick and no help from customer service.
Business response:
Hi Holly! We’re really sorry to hear this. We know how important these features are. We are truly sorry that you are seeing some issues with your parent app as well! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
Update - 4/06/26: Now we have a Gabb Phone 4, but the parental app DOES NOT have the ability to add a focus or sleep time to the phone? Why not!?!?!? This is a basic and mandatory control feature. Please add this in ASAP!!!!! Need the scheduling feature to earn 5 stars. Previous issued fixed: At end of July it keeps crashing and is unusable. Android says it has a bug and the device need to fix. tried to remove and reinstall but same issue. any fixes?
Business response:
Hi J B! Thanks for the update. We’re glad the previous issue was resolved. We hear you on scheduling features like focus or sleep time. Those controls aren’t available on Gabb phones right now, but we’ve shared your feedback with our team. Please DM us on Facebook or Instagram and mention your review so we can assist you.
Scam artist I canceled in January. They then sent me a bill in April with late fees and threatened to send me to collections. watchs were garbage and worked less than half the time. I would absolutely NOT give these scam artists your business.
Business response:
Hi There! We’re really sorry to hear it’s been a stressful experience; that’s definitely not what we want for you. Since we don’t have your contact information from the review, please send us a DM on Facebook or Instagram and mention your review so we can locate your account and help troubleshoot this with you. We’d be happy to help.
Update: After 2 years of using this phone, I have a lot of the same complaints as the others: GPS tracking is severely delayed, which is bad if her dad and I are tracking her while she walks to school. The parent app is HORRIBLE! I try to access my account and it logs me out. Want to view the new dashboard? Logs me out. I don't get notifications when messages are flagged, even though the toggle switch is on. How can you keep our kids safe if your product doesn't work as advertised?
Business response:
Hi Sharryn! We’re really sorry to hear this. We know how important reliable location tracking is for peace of mind. We are truly sorry that you are seeing some issues with your parent app as well! We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 5,014 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.