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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
features are rudimentary and constantly bugging, the tracking (arguably the most important!!) NEVER, i mean NEVER works.
Business response:
We’re sorry to hear about your experience and understand your frustration with the tracking and other features. We’ll be reaching out directly to help resolve these issues and ensure your device works as intended. Thank you for your patience
I wouldnt recommend the Gabb watch or app. The GPS on the watch isnt very accurate, the play sound feature to help locate the watch also doesnt work.
Business response:
Hi Rachel! We’re really sorry to hear that your GPS hasn’t been updating or playing a sound. We know how important reliable location tracking is for peace of mind. We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
so many glitches. the location sharing is so spotty and not reliable. It will be sitting on the counter charging and I'll get a notification that it left the selected boundary, and then 15 or so mins later I'll receive a notification that it is back inside the boundary even though it hasn't moved an inch. the watch unpaired from my app and will not pair back up, currently working with customer service who just keeps telling me to turn it off & back on. they have a lot of kinks to figure out
Business response:
Hey, Sienna! We’re really sorry to hear this. We know how important reliable location tracking is for peace of mind. We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
Not As Advertised. Three of my kids have Gabb devices. They have been gone from the house today for at least a couple hours apiece, yet their location shows them all at home. Find another parent-lead mobile provider.
Business response:
Hi Jason! We're sorry to hear that the GPS tracking is inaccurate! We would love to check some things out and get this resolved. We know how important it is for you always to know where they are. We have just reached out!
My watch doesn't allow outgoing or incoming calls. It allowed for 2 out of 12 text messages to go be sent and received. I contacted CS only to be told I just needed to update. Did all that, it still failed. I used the gps via the gabb app and it froze half way to where my daughter was last located. I had to restart my phone just to exit the app. I've only had the watch 48 hours and this garbage is going back. I'm headed to T-mobile..
Business response:
Hi, Kenneth! We’re very sorry for the issues you’ve experienced with your Gabb watch. This is not the experience we want for our users. We’ll be reaching out to you directly to help troubleshoot or provide a solution so your watch works as intended. Thank you for your feedback, and we appreciate the chance to make this right.
This app is terrible. Constantly makes you login. The interface is so confusing and difficult to navigate. There is NO support, the messaging function does not work.
Business response:
Hi Alice! We’re really sorry you’ve had this experience with the app and appreciate you letting us know. 😔 Our team will be reaching out to you directly to help troubleshoot these issues and get things working properly. Thank you for your patience! We want to make sure you’re fully supported!
this app used to be pretty good, but ever since they redid it about a year ago, the location feature is TERRIBLE. the location will still reflect where the phone was hours ago, even if it says it just updated the tracking.
Business response:
We're sorry about the trouble you're having with the GPS tracking. We would love to look into this more and ensure you have a more reliable device. We have just reached out!
App sucks, site sucks, watch sucks. For what I am paying this company, it seems like they should be making a better product now, but they aren't!
Business response:
Hey, Kyle! We’re sorry to hear about your experience and understand your frustration. We weren’t able to locate an account for you, but we’d love the chance to help. Please reach out to us directly via Facebook or Instagram Messenger so our team can take a closer look and assist you.
The app regularly has misinformation. my kids' watches have been in our house for several weeks and it still says my son is 6 blocks away. Also none of the "help" features actually help. Calling takes forever to get a response and they just tell you to restart watches, uninstall/reinstall the app and it's still the same.
Business response:
Hey, Natalie! We’re sorry for the frustration with inaccurate locations and unhelpful app features. We understand how upsetting this can be. We will reach out directly to review your devices and app settings, troubleshoot the issues, and help get everything working correctly. Your experience matters to us.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 5,014 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.